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Customer Service Operations Associate Jobs in Ypsilanti, MI

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$8

$23

$45

How much do customer service operations associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer service operations associate in Ypsilanti, MI is $23.24, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $24.76 per hour, depending on experience, location, and employer.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

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For Customer Service Operations Associate jobs in Ypsilanti, MI, the most frequently searched job titles are:

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Cities near Ypsilanti, MI with the most Customer Service Operations Associate job openings:

Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Ypsilanti, MI as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $48,341 per year, or $23.2 per hour.

Japanese Bilingual Customer Service/Operations

YAMATO TRANSPORT USA INC

Romulus, MI • On-site

$15 - $18.75/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 5 days ago

Job description

Yamato Transport USA., Inc. is a fully owned subsidiary of Yamato Holdings Co., Ltd., a global logistics and freight forwarding company which is the number one express parcel delivery provider in Japan. Yamato Transport USA, Inc. provides its customers with cross border business opportunities with fully maintained logistics, air freight, marine freight, customs brokerage, customer relocation, and express parcel delivery service.  

We offer Paid Vacation , Paid Sick Leave, 401k, Medical/Dental Health Insurance, Holiday Bonus, Employee Perks (sponsored by FOND) and an exciting Referral Bonus Program! 

 VISIT US AT: www.yamatoamerica.com

JOB DESCRIPTION:

We are looking for employee who is punctual and reliable and who is able to build a strong team/crew for onsite international moving jobs. You will be required to drive large vehicles such as cargo van and 26ft truck.  Depending on the job, you will be working by yourself or with other employees and subcontractors. When working with subcontractors you will need to manage and train them to meet the service we provide.  Travel expected once or twice a month.


JOB RESPONSIBILITIES: 

Manage all aspects of customer service and operations, such as: 

  • Managing and training subcontractors
  • Driving cargo vans and trucks
  • Handle customer service function in a manner that presents the company in the highest possible image 
  • On site moving and warehouse job (packing, unpacking, carrying boxes and furniture’s, palletizing at warehouse) 
  • Ensures compliance with all DOT regulations and FMCSA guidelines   


BASIC QUALIFICATIONS:

  • Strong communication skills in Japanese
  • High school diploma 
  • Basic writing and reading in English, basic mathematics  
  • Class C driver license 
  • Able to lift up to 55lbs 
  • Proven ability to work collaboratively with others 
  • Ability to multi task and manage time effectively 
  • Understanding Asian culture