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Customer Service Manager Jobs in Waterloo, ON (NOW HIRING)

401 Auto

Customer Service Representative

Cambridge, ON · On-site

CA$45K/yr

High-Energy Customer Service Representative - Drive Leads, Build Relationships, and Fuel Growth in ... Manage a large number of outbound and inbound calls in a timely manner on a daily basis * Complete ...

Dollar Tree

Customer Service Associate

Stratford, ON · On-site

$17.60/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Fuchs Lubricants

Customer Service Rep

Cambridge, ON

CA$26 - CA$28/hr

As a Customer Order Management Representative, you'll be at the forefront of our order-to-cash ... Post-secondary education or equivalent work experience. * 3+ years in B2B customer service ...

U-Haul

Customer Service Representative

Kitchener, ON

CA$17.60 - CA$18.60/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

U-Haul

Customer Service Representative

Kitchener, ON

CA$17.60 - CA$18.60/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

U-Haul

Customer Service Representative

Milton, ON

CA$17.60 - CA$18.60/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

Magna

Customer Service Administrator

Guelph, ON · On-site

CA$60K - CA$80K/yr

Completion of diploma in Material Management, Supply Chain/Logistics or related field an asset * Previous experience in a customer service/administrative role preferred * Previous experience with ...

Circle K

Customer Service Representative

Elmira, ON · On-site

Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and ... Notifies Store Manager of any equipment failure or maintenance/supply needs. Merchandising:

H2O4Life

Customer Service Representative

Cambridge, ON

CA$70K - CA$80K/yr

Customer Service Representative Join H2O4Life, a proudly Canadian company offering competitive pay, bonuses and paid training -- no experience required. This is a Monday to Friday position with no ...

H2O4Life

Customer Service Representative

Kitchener, ON

CA$70K - CA$80K/yr

Customer Service Representative Join H2O4Life, a proudly Canadian company offering competitive pay, bonuses and paid training -- no experience required. This is a Monday to Friday position with no ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Waterloo, ON

Customer Service Manager information

See Waterloo, ON salary details

$21K

$50.5K

$82.5K

How much do customer service manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer service manager in Waterloo, ON is $50,501.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,294.00 and $60,603.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Waterloo, ON?

The most popular types of Customer Service jobs in Waterloo, ON are:

What job categories do people searching Customer Service Manager jobs in Waterloo, ON look for?

The top searched job categories for Customer Service Manager jobs in Waterloo, ON are:

What cities near Waterloo, ON are hiring for Customer Service Manager jobs?

Cities near Waterloo, ON with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Waterloo, ON as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $50,501 per year, or $24.3 per hour.

Customer Service Representative

Culligan of Canada

Brantford, ON • On-site

CA$20/hr

Full-time

Medical, Dental, Vision, Life, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Our Company
Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations.
Tuesday to Friday 8am to 5pm
Saturday 9am - 5pm
Responsibilities
  • Assist customers in person and on the phone in a professional manner
  • Set up deliveries and book service calls
  • Process new contracts, create customer account and schedule installation, as required
  • Print and distribute service work orders and route tickets, close work orders and bill out once completed
  • Promote and up-sell products and services to new and current customers
  • Book walk-in and phone sales leads with Sales Team
  • Make accounts receivable collections and related calls, forward outstanding invoices as requested
  • Handle money, run the cash register and POS machine, balance cash, prepare bank deposit, reconcile and balance receipts, payment batches, cash, cheques, Moneris payments, petty cash, etc
  • Refer unresolved customer grievances to designated departments for further investigation
  • Carry out water jugs and bags of water softener salt to customers when required
Qualifications
  • Regular shift is Tuesday to Saturday 
  • Outgoing, friendly, and a desire to help people
  • Excellent interpersonal and phone communication skills
  • Ability to multitask and work in a fast-paced environment
  • Previous customer service experience
  • Intermediate computer knowledge

 We Offer
  • Compensation
    • Hourly base pay 
    • Employee referral bonus
    • Annual performance review (potential pay increase)
  • Benefits
    • Dental care
    • Extended health care
    • Life insurance
    • Vision care
    • Employee assistance program
    • RRSP match (after three months)
  • Work/Life Balance
    • Paid time off 
    • Paid holidays
  • Training
    • Paid CSR training
    • Paid Culligan training
  • Direct Career Tracks: We love to promote from within!
    • Office Manager
    • Sales Representative
    • Management
  • Additional Perks
    • Employee discounts
  • Supportive Workplace
    • Non-toxic work environment
    • Open door policy with management
    • Company lunches, dinners, and parties!

Our Mission
  • As the leading quality water expert, Culligan is committed to help individuals, families and communities in need of clean, safe water.
Our Values
  • Courage to do the right thing. We value and embrace diversity and respect every individual. We act ethically in our business practices, and we make sustainability a key focus of everything we do.

Apply today!
We are committed to maintaining a barrier-free workplace where all employees can contribute to their fullest potential. We welcome applications from women and men including members of visible minorities, Indigenous peoples, and persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Please be aware of employment scams. Culligan will never ask you to make payment for your application or ask you to provide confidential information before an official offer of employment is made.
"This job posting is for an existing vacancy"