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Customer Service Manager Jobs in Hamilton, ON (NOW HIRING)

Walmart

Customer Service Manager

Oakville, ON · On-site

CA$18.55/hr

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...

Motorola

Software Customer Service Manager

Ottawa, ON · On-site

CA$100K - CA$135K/yr

The Software Customer Service Manager position resides in Deployment, Managed & Support Services organizion. This role is responsible for the day-to-day management of the customer services contracts ...

Walmart

(CAN) Customer Service Manager

Hamilton, ON · On-site

CA$18.55/hr

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...

CM Lighting

Service Manager

Burlington, ON · On-site

CA$70K - CA$80K/yr

... customers, you will help to effectively manage the day to day crews to ensure smooth operations and customer satisfaction, while maximizing profitability and adherence to safety and electrical ...

New

Cintas

Service Manager

Hamilton, ON

CA$74K - CA$99K/yr

Requisition Number : 231110 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Brandt

Service Manager - Milton

Milton, ON

Who We Are Brandt is a customer driven company, privately owned and family run, strengthened by ... Managing service workflow * Enforcing standards, policies, and reporting practices are followed to ...

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Customer Service Manager information

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Hamilton, ON? The most popular types of Customer Service jobs in Hamilton, ON are:
What are popular job titles related to Customer Service Manager jobs in Hamilton, ON? For Customer Service Manager jobs in Hamilton, ON, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Hamilton, ON look for? The top searched job categories for Customer Service Manager jobs in Hamilton, ON are:
What cities near Hamilton, ON are hiring for Customer Service Manager jobs? Cities near Hamilton, ON with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Hamilton, ON as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 85% In-person, 5% Hybrid, and 10% Remote job distribution.

Customer Service Manager

Elkay Manufacturing

Brampton, ON • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 14 days ago

Job description

Customer Service ManagerThe Company

Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.

Named by Newsweek as One of America's Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today's leading international suppliers of plumbing and water delivery solutions.

Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you'll visit our website and learn more about Zurn Elkay at zurnelkay.com.

If you're ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!

The Customer Service Manager (Regional Operations Support Manager) oversees the end-to-end customer care management to ensure exceptional customer experience. This role leads a team responsible for order entry, product selection support, and ongoing order lifecycle management, while driving operational excellence through visual daily management and continuous improvement practices. The manager is held accountable to delivering customer care metrics that improve the overall customer experience, including phone calls, case management, and order entry.

This position will reside in Brampton, ON, which is the location of our Toronto service Centre. This person will report to the Regional Operations Manager. This position will be responsible for managing and leading a team to execute the responsibilities as noted.

Key Accountabilities
  • Support accurate and timely entry of all customer orders, ensuring alignment with pricing, terms, and product specifications & BOM's.
  • Track, communicate, and drive metrics such as order accuracy, order entry time, phone calls, emails, RMA's , part set ups, and others.
  • Leverage call & email trends to understand root causes of customer questions and work cross functionally to proactively address these gaps in information availability.
  • Identify inefficiencies in order processing, communication, or systems, and lead improvement projects to reduce waste and improve service quality.
  • Develop standard workflows, quality checks, and service-level expectations for metrics.
  • Implement and maintain visual management systems (e.g. dashboards, KPIs, workflow displays) to increase team transparency, alignment, and accountability.
  • Lead daily Gemba meetings to review performance, escalation issues, allocate resources, and communicate priorities.
  • Champion a culture of continuous improvement using Lean, Six Sigma, or similar methodologies.
  • Partner with IT and business stakeholders to optimize CRM, ERP, and other systems supporting the customer care function.
  • Analyzes and measures the effectiveness of existing contact center processes and develops sustainable, repeatable, and quantifiable process improvements.
  • Lead, coach, and develop a high-performing customer care team, fostering a positive, customer-centric culture.
  • Model professional communication, problem-solving, and customer-first decision making.
Qualifications/Requirements
  • Bachelor's degree in a related field (preferred)
  • 7+ years' experience in Customer Service/Customer Care
  • 5+ years' experience managing a Customer Service team
  • Excellent communication and people skills
  • Strong leadership skills
  • Strong commitment to employee development and engagement
  • Good writing/administrative skills, including computer skills (MS Office)
  • Demonstrated proficiency in time and project management.
  • Team oriented with the ability to influence others
  • Experience with d365 a plus
Capabilities and Success Factors
  • Business Insight - Applying knowledge of business and the marketplace to advance the organization's goals.
  • Customer Focused - Driven to provide world class Customer Service
  • Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Ensures Accountability - Holding self and others accountable to meet commitments.
  • Drives Results - Consistently achieving results, even under tough circumstances.
  • Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.
Total Rewards and Benefits
  • Competitive Salary
  • Medical, Dental, Vision, Disability, AD&D, and Life Insurance
  • Competitive vacation policy
  • 12 Paid Holidays
  • Annual Bonus Eligibility
  • Educational Reimbursement
  • DCPP with eligible matching
  • Employee Stock Purchase Plan - purchase company stock at a discount!
Total Rewards and Benefits
  • Competitive Salary
  • Medical, Dental, Vision, LTD, AD&D, and Life Insurance
  • Competitive vacation policy
  • 12 Paid Holidays
  • Annual Bonus Eligibility
  • Educational Reimbursement
  • DCPP with eligible matching
  • Employee Stock Purchase Plan - purchase company stock at a discount!

**THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.**

Zurn Elkay is an equal opportunity employer who provides an inclusive and diverse work environment. We are committed to providing reasonable accommodations for applicants upon request at any stage of the recruitment process.

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