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Customer Assistant Jobs in Hamilton, ON (NOW HIRING)

Boots

Christmas Customer Advisor - Zone A

Carlisle, ON · On-site

As a Christmas Customer Assistant, you'll be at the heart of the action, greeting customers with a smile, offering product and gift advice, and creating a memorable experience that leads to a happily ...

New

City of Ottawa

Customer Service Assistant

Ottawa, ON · On-site

CA$32.08 - CA$37.54/hr

You provide customer service to the library customers in-person, roving the branch, telephone/switchboard and/or through electronic/web chats. You provide assistance with membership services, and ...

VON Canada (Ontario)

VON Virtual Job Fair

Hamilton, ON · On-site

Continuing Care Assistant (CCA) * Registered Nurse (RN) * Licensed Practical Nurse (LPN) * And many more Learn about our opportunities for advancement and benefits of working at VON visit: von.ca ...

VON Canada (Ontario)

VON Virtual Job Fair

Hamilton, ON · On-site +1

Continuing Care Assistant (CCA) * Registered Nurse (RN) * Licensed Practical Nurse (LPN) * And many more Learn about our opportunities for advancement and benefits of working at VON visit: von.ca ...

VON Canada (Ontario)

VON Virtual Job Fair

Brantford, ON · On-site +1

Continuing Care Assistant (CCA) * Registered Nurse (RN) * Licensed Practical Nurse (LPN) * And many more Learn about our opportunities for advancement and benefits of working at VON visit: von.ca ...

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All JobsCustomer JobsCustomer Assistant JobsCustomer Assistant Jobs in Hamilton, ON

Customer Assistant information

See Hamilton, ON salary details

$15.1K

$38.6K

$57.8K

How much do customer assistant jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer assistant in Hamilton, ON is $38,650.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,166.00 and $41,318.00 per year, depending on experience, location, and employer.

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

What skills do you need to be a customer assistant?

A customer assistant needs strong communication and interpersonal skills to interact effectively with customers. They should have good problem-solving abilities, basic numeracy, and be able to handle cash transactions and use point-of-sale systems. Reliability, patience, and a positive attitude are also important for providing good customer service in a retail environment.
More about Customer Assistant jobs

What are the most commonly searched types of Customer jobs in Hamilton, ON?

The most popular types of Customer jobs in Hamilton, ON are:

What are popular job titles related to Customer Assistant jobs in Hamilton, ON?

For Customer Assistant jobs in Hamilton, ON, the most frequently searched job titles are:

What job categories do people searching Customer Assistant jobs in Hamilton, ON look for?

The top searched job categories for Customer Assistant jobs in Hamilton, ON are:

What cities near Hamilton, ON are hiring for Customer Assistant jobs?

Cities near Hamilton, ON with the most Customer Assistant job openings:

Customer Assistant jobs near you
Infographic showing various Customer Assistant job openings in Hamilton, ON as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $38,650 per year, or $18.6 per hour.

Christmas Customer Advisor - Zone A

Boots

Carlisle, ON • On-site

Full-time

Posted 3 days ago

New

Job description

The salary for this role is 13.02 per hour.
The festive season at Boots is one of our most exciting and important times of the year, and it simply couldn't happen without the energy, warmth and dedication of our store teams. As a Christmas Customer Assistant, you'll be at the heart of the action, greeting customers with a smile, offering product and gift advice, and creating a memorable experience that leads to a happily ever after and keeps them coming back all year round.
This role is a great opportunity whether you're just starting your career or have retail or customer service experience and want a fresh challenge. If you love helping people and making their day, this is the job for you.
Whilst this is a temporary contract, there may be the potential for a permanent role later depending on the opportunities in your local area, so it could be the start of a new career with us.
About the role
You will work in a Boots store and report to the Assistant or Store Manager, and your responsibilities will include:
  • Customer Interaction: You'll offer thoughtful advice, recommend products and highlight our amazing offers to ensure everyone has an enjoyable shopping experience and no one leaves empty-handed.
  • Till Operation: Whether you're wrapping up purchases at the counter or supporting our self-checkout systems, you'll bring energy and efficiency to every transaction.
  • Stock Management: You'll take pride in keeping shelves full so our customers can always find exactly what they need during the busiest shopping season of the year.
  • Store Presentation: We're proud of our stores, so you will ensure every area always looks its best.
  • Online order support: Whilst this is a customer-facing role, you may assist with deliveries, picking, and packing for online orders as needed.

What you'll need to have
Full training is provided for this role, but these are the essential skills or experience needed to succeed:
  • Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year's Day.
  • Customer Service Skills: We're looking for people who are comfortable approaching customers, providing a personalised experience that leaves a lasting impression.
  • Operations Ready: You'll need to be able to balance customer care with daily shopfloor and operational tasks
  • Tech-Savvy: It's important that you can learn about and use new technology, including operating handheld mobile devices, tills and self-checkouts.
  • Team Player: A collaborative, one-team mindset is necessary for helping each other meet the store goals and have fun along the way.
  • Physical Stamina: You'll be on your feet, standing, walking and lifting. If you're ready to stay busy and active, this is the role for you!
  • Brand Ambassador: We're looking for people who love our Boots ethos, products and services and can't wait to share them with customers.

It would be great if you also have
These are desirable experience and are not essential, so we would welcome applications from candidates that don't match these additional criteria.
  • Experience in a retail or customer-facing environment
  • Familiar with Boots products and services so you can help customers

Career development
Are you thinking about your future career goals? There are plenty of opportunities to continue your career with us; whether you progress within retail or pharmacy, work your way up to store leadership or even join our Support Office. Why not check out some success stories here
Our benefits
  • Generous employee discounts
  • Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
  • Maternity/Paternity/Adoption gift card
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What's next
If you're ready to make someone's day and make a difference, apply now! If your application is successful, we will be in contact with you to attend an in-person interview within the next 14 days.
If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Apply