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Customer Assistant Jobs in Kitchener, ON (NOW HIRING)

Jlp

Customer Assistant

Cambridge, ON · On-site

ABOUT THE ROLE As a Customer Assistant in one of our John Lewis shops, you'll make sure our difference is felt through the delivery of outstanding customer service and highlighting our first class in ...

Jlp

Customer Assistant

Poole, ON

ABOUT THE ROLE As a Customer Assistant in one of our John Lewis shops, you'll make sure our difference is felt through the delivery of outstanding customer service and highlighting our first class in ...

Posted today

VON Canada (Ontario)

VON Virtual Job Fair

Hamilton, ON · On-site +1

Continuing Care Assistant (CCA) * Registered Nurse (RN) * Licensed Practical Nurse (LPN) * And many more Learn about our opportunities for advancement and benefits of working at VON visit: von.ca ...

VON Canada (Ontario)

VON Virtual Job Fair

Brantford, ON · On-site +1

Continuing Care Assistant (CCA) * Registered Nurse (RN) * Licensed Practical Nurse (LPN) * And many more Learn about our opportunities for advancement and benefits of working at VON visit: von.ca ...

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All JobsCustomer JobsCustomer Assistant JobsCustomer Assistant Jobs in Kitchener, ON

Customer Assistant information

See Kitchener, ON salary details

$14.5K

$37.1K

$55.5K

How much do customer assistant jobs pay per year?

As of Aug 26, 2026, the average yearly pay for customer assistant in Kitchener, ON is $37,091.00, according to ZipRecruiter salary data. Most workers in this role earn between $27,989.00 and $39,651.00 per year, depending on experience, location, and employer.

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

What skills do you need to be a customer assistant?

A customer assistant needs strong communication and interpersonal skills to interact effectively with customers. They should have good problem-solving abilities, basic numeracy, and be able to handle cash transactions and use point-of-sale systems. Reliability, patience, and a positive attitude are also important for providing good customer service in a retail environment.
More about Customer Assistant jobs

What are the most commonly searched types of Customer jobs in Kitchener, ON?

The most popular types of Customer jobs in Kitchener, ON are:

What are popular job titles related to Customer Assistant jobs in Kitchener, ON?

For Customer Assistant jobs in Kitchener, ON, the most frequently searched job titles are:

What job categories do people searching Customer Assistant jobs in Kitchener, ON look for?

The top searched job categories for Customer Assistant jobs in Kitchener, ON are:

What cities near Kitchener, ON are hiring for Customer Assistant jobs?

Cities near Kitchener, ON with the most Customer Assistant job openings:

Customer Assistant jobs near you
Infographic showing various Customer Assistant job openings in Kitchener, ON as of August 2026, with employment types broken down into 74% Full Time, 23% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,091 per year, or $17.8 per hour.

Customer Assistant

Cambridge, ON • On-site

Jlp
See more jobs at Jlpexternal

Full-time, Contractor

Posted 12 days ago

Job description

ABOUT THE ROLEAs a Customer Assistant in one of our John Lewis shops, you'll make sure our difference is felt through the delivery of outstanding customer service and highlighting our first class in store experiences, that our competitors just can not compete with.
Alongside the great service you provide to our customers, you'll deliver exceptional shop standards through displays, stock availability and general cleanliness. Knowing your customers will enable you to provide the best service we're known for and build their loyalty with our brand for a lifetime. In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of 3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements. Key ResponsibilitiesWorking in our shops can be fast-paced and varied. On a day-to-day basis you'll be responsible for:- Delivering engaging and inspirational customer service at every stage of the customer journey. - Using your product knowledge and sales training to drive sales and increase profits for the Partnership.- Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have.- Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks.- Identifying areas of improvement and implementing solutions. - Helping to protect our profits by supporting with accurate stock counts.Essential skills/experience you'll need- Basic IT literacy.- Strong communication skills.Desirable skills/experience you may have- Experience of working in a customer facing role is welcomed but not essential. We'll train you in all you need to know so that you can perform at your best, everyday.- Merchandising and product displays experience. To learn more about this role, please copy and paste this link into a new browser window: https://embed.wirewax.com/8063665

Closing Date:

August 23, 2026


Pay:

13.00 (13.25 After 90 days)


Contract Type:

Permanent


Hours of Work:

Varied hours of full time work (37.5hrs) across seven days to include early starts, late finishes, evenings and alternate weekends.


Job Level:

Partnership Level 10

Where You'll Be Working:

Cambridge (John Lewis & Partners), Grand Arcade, Cambridge, Cambridgeshire, CB2 3DSABOUT THE PARTNERSHIP

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

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