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Customer Service Jobs in Waterloo, ON (NOW HIRING)

Tim Hortons

Customer service

Guelph, ON

Customer service, drive thru, cleaning, baking. Days, afternoons, midnights. Both full time and part time. Multi tasking. REQUIREMENTS ABOUT THE COMPANY Opportunity, flexibility and new challenges ...

Tim Hortons

Customer service

Kitchener, ON · On-site

Customer service, drive thru, cleaning, baking. Days, afternoons, midnights. Both full time and part time. Multi tasking. REQUIREMENTS ABOUT THE COMPANY Opportunity, flexibility and new challenges ...

Tim Hortons

Customer service

Waterloo, ON · On-site

Customer service, drive thru, cleaning, baking. Days, afternoons, midnights. Both full time and part time. Multi tasking. REQUIREMENTS ABOUT THE COMPANY Opportunity, flexibility and new challenges ...

IDEX

Customer Service Representative

Waterloo, ON

CA$40K - CA$60K/yr

Customer Service Representative DEPARTMENT: Value Stream LOCATION: Waterloo, ON Position Summary The Customer Service Representative (CSR) plays a critical role within our Value Stream and serves as ...

Bmo

Customer Service Representative

Kitchener, ON · On-site

Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...

U-Haul

Customer Service Representative

Kitchener, ON · On-site

CA$17.60 - CA$18.60/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

401 Auto

Customer Service Representative

Cambridge, ON · On-site

CA$45K/yr

High-Energy Customer Service Representative - Drive Leads, Build Relationships, and Fuel Growth in a Fast-Paced, Rewarding Sales Environment! Ready to Spark Growth and Ignite Your Career? We're ...

Univar Solutions

Customer Service Specialist

Guelph, ON · Hybrid

CA$60K - CA$75K/yr

Customer Service Specialist: Reporting to the Assistant Customer Service Manager, the Customer Service Specialist is responsible for handling activities including order taking, processing orders from ...

Dollar Tree

Customer Service Associate

Stratford, ON

$17.60/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

U-Haul

Customer Service Representative

Kitchener, ON · On-site

CA$17.60 - CA$18.60/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

401 Auto

Customer Service Representative

Cambridge, ON · On-site

CA$45K/yr

High-Energy Customer Service Representative - Drive Leads, Build Relationships, and Fuel Growth in a Fast-Paced, Rewarding Sales Environment! Ready to Spark Growth and Ignite Your Career? We're ...

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All JobsCustomer Service JobsCustomer Service Jobs in Waterloo, ON

Customer Service information

See Waterloo, ON salary details

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How much do customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer service in Waterloo, ON is $15.46, according to ZipRecruiter salary data. Most workers in this role earn between $11.21 and $17.71 per hour, depending on experience, location, and employer.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are good paying customer service jobs?

Customer service jobs that tend to pay higher wages include roles such as customer service managers, technical support specialists, and call center supervisors, often requiring experience and strong communication skills. Salaries can vary based on industry, location, and company size, with some positions offering benefits and opportunities for advancement.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, active listening to understand their needs, problem-solving abilities to resolve issues, patience to handle difficult situations, and empathy to provide a positive experience. These skills help ensure customer satisfaction and loyalty in a fast-paced environment. Familiarity with customer service tools and a positive attitude are also beneficial.
More about Customer Service jobs

What are the most commonly searched types of Customer Service jobs in Waterloo, ON?

The most popular types of Customer Service jobs in Waterloo, ON are:

What are popular job titles related to Customer Service jobs in Waterloo, ON?

For Customer Service jobs in Waterloo, ON, the most frequently searched job titles are:

What job categories do people searching Customer Service jobs in Waterloo, ON look for?

The top searched job categories for Customer Service jobs in Waterloo, ON are:

What cities near Waterloo, ON are hiring for Customer Service jobs?

Cities near Waterloo, ON with the most Customer Service job openings:

Customer Service jobs near you
Infographic showing various Customer Service job openings in Waterloo, ON as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $32,154 per year, or $15.5 per hour.

Customer service

Tim Hortons

Guelph, ON • On-site

Full-time, Part-time

Re-posted 14 days ago

Job description

Customer service, drive thru, cleaning, baking. Days, afternoons, midnights. Both full time and part time.

Multi tasking.

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