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Customer Service Manager Jobs in Two Rivers, WI (NOW HIRING)

Lakeside Foods, Inc.

Customer Service Associate

Manitowoc, WI · On-site

$14 - $19.25/hr

Lakeside Foods is seeking a Customer Service Associate to support Retail, Foodservice, Export, and ... Manage assigned customer accounts through proactive phone and email communication * Respond to ...

Lakeside Foods

Customer Service Associate

Manitowoc, WI

$14 - $19.25/hr

Lakeside Foods is seeking a Customer Service Associate to support Retail, Foodservice, Export, and Bulk customers by managing product orders and fulfillment activities. This role provides ...

Countryside Cabinets

Customer Service Specialist

De Pere, WI · On-site

$16.50 - $21.75/hr

Customer Service Manager Location: On-site / In-office - De Pere, WI Position Summary The Customer Service Specialist is responsible for timely and accurate entry of customer orders and providing ...

Kwik Trip

Customer - Food Service

Sheboygan Falls, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip

Customer - Food Service

New Franken, WI · On-site

Customer - Food Service Coworker Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip

Customer - Food Service

Kiel, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Customer - Food Service

Ashwaubenon, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip

Customer - Food Service

Chilton, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Customer - Food Service

Kiel, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Customer - Food Service

Ashwaubenon, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Customer - Food Service

Luxemburg, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Customer - Food Service

Green Bay, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Customer - Food Service

Brillion, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Customer - Food Service

De Pere, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip

Customer - Food Service

Manitowoc, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

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Showing results 1-20

All JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Two Rivers, WI

Customer Service Manager information

See Two Rivers, WI salary details

$33.1K

$78.3K

$136.3K

How much do customer service manager jobs pay per year?

As of Jun 30, 2026, the average yearly pay for customer service manager in Two Rivers, WI is $78,260.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,300.00 and $94,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 5 P's of customer service?

The 5 P's of customer service are Product, Price, Place, Promotion, and People. For a Customer Service Manager, understanding these elements helps in delivering effective service, managing customer expectations, and improving overall satisfaction. Focusing on People, including communication and empathy, is especially crucial in customer interactions.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and support business goals.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor service quality, and use tools like CRM systems to improve customer experience and support business goals.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in executive or specialized management positions, such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Two Rivers, WI? The most popular types of Customer Service jobs in Two Rivers, WI are:
What job categories do people searching Customer Service Manager jobs in Two Rivers, WI look for? The top searched job categories for Customer Service Manager jobs in Two Rivers, WI are:
What cities near Two Rivers, WI are hiring for Customer Service Manager jobs? Cities near Two Rivers, WI with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Customer Service Associate

Customer Service Associate

Lakeside Foods, Inc.

Manitowoc, WI • On-site

$14 - $19.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Lakeside Foods rating

8.4

Company rating: 8.4 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

41st of 389 rated food and drinks producers

Job description

At Lakeside Foods and our family of companies, we're committed to providing wholesome foods to enrich people's lives through food. We are a culture that pursues our vision of growth and innovation with passion, confidence, and commitment. We are strongest together - valuing collaborative contribution, transparency and new ideas to enable change and growth. We are committed to an inclusive and respectful environment that promotes a healthy work-life balance, and there's a seat at the table for you.
Lakeside Foods is seeking a Customer Service Associate to support Retail, Foodservice, Export, and Bulk customers by managing product orders and fulfillment activities. This role provides entry-level customer account support while working closely with Sales, Logistics, and internal teams to ensure accurate and timely service.
What You'll Get
  • Competitive pay based on experience
  • Affordable, market-leading medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Paid vacation and personal time
  • Paid training and development opportunities
  • A collaborative, professional corporate office environment
  • Long-term growth opportunities with a stable, family-owned company

What You'll Do
Order Management
  • Enter manual and electronic customer orders, cancellations, and changes with a high level of accuracy
  • Support customer accounts while meeting customer requirements and service expectations
  • Review order accuracy, including pricing, quantities, and shipment status, and communicate issues for correction
  • Prepare and maintain electronic customer files and master customer data
  • Monitor reports related to past-due orders, fill rates, and on-time shipping and communicate updates to customers and Sales

Customer Communication & Support
  • Manage assigned customer accounts through proactive phone and email communication
  • Respond to customer inquiries regarding pricing, shipping dates, and delivery delays
  • Serve as a communication link between customers and internal teams with support from leadership

Logistics & Cross-Functional Coordination
  • Coordinate with warehouses and logistics teams to ensure customer shipping instructions are met
  • Manage shipments through transportation systems as required
  • Partner with Accounts Receivable to resolve credit limit and new customer setup issues
  • Collaborate with production, inventory, and other internal teams to support order fulfillment
  • Support projects and additional tasks as assigned by the Customer Service Manager

What You'll Bring
Education & Experience
  • High school diploma or GED required
  • Associate degree in a related field and/or prior Customer Service experience preferred
  • Prior experience using SAP in a Customer Service role is a plus

Skills & Abilities
  • Clear, concise, and professional communication skills
  • Strong attention to detail and ability to proof work accurately
  • Ability to manage multiple tasks, prioritize effectively, and meet deadlines
  • Problem-solving and critical-thinking skills with leadership support
  • Positive attitude and strong interpersonal skills for working with customers and internal teams
  • Ability to understand and process information from multiple sources

Why Lakeside Foods
Founded in 1887, Lakeside Foods is a family-owned company with a long history of quality, integrity, and customer partnership. We invest in our people and provide opportunities to grow while making a meaningful impact across our business.
Lakeside Foods and our family of companies welcomes people of all backgrounds and the varied ideas they bring to the workplace. Being an equal opportunity and affirmative action employer is part of our heritage and culture. We recruit, hire and promote employees based on qualifications and merit, without regard to race, religion, age, gender, disability, marital or veteran status. Lakeside Foods participates in E-Verify.
Equal Opportunity Employer, including Veterans and Individuals with Disabilities

What Lakeside Foods employees say

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