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Customer Service Manager Jobs in Two Rivers, WI (NOW HIRING)

Barry Wehmiller Group

Service Manager

Green Bay, WI

The Service Manager position provides dedicated account(s) responsibility for the planning ... Support service technicians and engineers with travel arrangements that align with customer needs ...

HyVee

Service Manager

Ashwaubenon, WI · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

BelAir Cantina

Service Manager

Green Bay, WI

$45K - $50K/yr

The Service Manager (SM) is responsible and accountable for assisting in all restaurant activities ... Must possess good communication skills for dealing with diverse staff and customers. Physical ...

BelAir Cantina

Service Manager

Green Bay, WI · On-site

$45K - $50K/yr

The Service Manager (SM) is responsible and accountable for assisting in all restaurant activities ... Must possess good communication skills for dealing with diverse staff and customers. Physical ...

BELAIR CANTINA

Service Manager

Green Bay, WI · On-site

The Service Manager (SM) is responsible and accountable for assisting in all restaurant activities ... Must possess good communication skills for dealing with diverse staff and customers. Physical ...

JX Truck Center

Assistant Service Manager

De Pere, WI · On-site

$67K - $84K/yr

Our employees play a crucial role in assisting both internal and external customers with solutions ... The Assistant Service manager will be the right hand to the Service Manager in the daily operations ...

Dave and Buster's - Green Bay

Customer Service

Green Bay, WI · On-site

$15.50 - $21.25/hr

The Cashier and Customer Service position will be a blend of hospitality and operations. You will use cash registers, POS terminals, electronic scanners, and other related equipment to conduct ...

Kwik Trip

Customer - Food Service

New Franken, WI

Customer - Food Service Coworker Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip

Customer - Food Service

Chilton, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Customer - Food Service

Kaukauna, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

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All JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Two Rivers, WI

Customer Service Manager information

See Two Rivers, WI salary details

$33.1K

$78.3K

$136.3K

How much do customer service manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for customer service manager in Two Rivers, WI is $78,260.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,300.00 and $94,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Two Rivers, WI? The most popular types of Customer Service jobs in Two Rivers, WI are:
What cities near Two Rivers, WI are hiring for Customer Service Manager jobs? Cities near Two Rivers, WI with the most Customer Service Manager job openings:
Customer Service Manager jobs near you

Service Manager

Barry-Wehmiller Companies

Green Bay, WI • On-site

Full-time

Posted 2 days ago

Job description

About Us:
BW Converting is a strategic alliance of resources and services that bring together several Barry-Wehmiller companies - Paper Converting Machine Company (PCMC), Winkler + Dünnebier (W+D), STAX Technologies, Hudson-Sharp, Baldwin Technologies and Northern Engraving and Machine. These industry leaders offer trusted brands and innovative technologies in the design, manufacture, and service of high-performance converting and packaging machinery for the tissue, nonwovens, hygiene, bag-converting, mailing, and printing industries.
Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.
Job Description:
The Service Manager position provides dedicated account(s) responsibility for the planning, organizing and coordination of large or complex field service projects frequently exceeding $200k.
ESSENTIAL FUNCTIONS:
  • Plan, organize, and coordinate all aspects of large or complex field service projects for new equipment, MODs, scheduled maintenance, emergency services, contracts, and training initiatives.
  • Manage the financial aspects of service projects from quotation through invoicing, including resolution of discrepancies, and following up on past due invoices and back charges.
  • Understand and define the scope of work to accurately prepare service estimates. Communicate scope of work to assigned technical resources.
  • Act as point person for selecting, negotiating, and directing the work of contractors. Define roles and responsibilities, scope, onsite audits, and facilitate the onsite project management of large complex startups.
  • Support service technicians and engineers with travel arrangements that align with customer needs and project budget.
  • Review and approve all service labor hours, expenses and service reports daily and provide timely project updates both internally and externally.
  • Plan, organize, and coordinate the execution of warranty service, modifications and part requirements to resolve open field issues with the appropriate level of urgency.
  • Prepare, schedule, and lead Integrated Planning Sessions (IPS) and follow through on the IPS throughout the life of the project including but not limited to team requirements, third party services, parts, onsite communication plans, safety, service kick-off, SAT's, customer wrap-up meetings, and open issues communication plans.
  • May facilitate start-ups for new equipment and MODs and perform onsite project management.
  • Monitor effectiveness of service provided, machine performance, customer satisfaction, and coordinate action required to solve open issues. Act as the key communication link between customer service, engineering, and other departments.
  • Ensure that road service, training and engineering service associates are prepared for service assignments and all safety rules and policies of PCMC and the customer are being followed, including standards for equipment safety.
  • Promote continuous improvement through Kaizen events and other initiatives.
  • Assist in interviewing, selecting and reviewing field service team member performance.
  • Perform other duties as assigned.

EDUCATION & EXPERIENCE:
  • 5 years of experience in capital equipment manufacturing, sales, or engineering
  • Associate's or Bachelor's Degree preferred but not required

KNOWLEDGE, SKILLS, ABILITIES:
  • Demonstrated project management experience
  • Demonstrated problem solving and decision-making skills
  • Proficient in Microsoft Office
  • Ability to travel as required
  • Working knowledge of XA, Infor CRM/CPQ is desirable
  • Bi-lingual skills are a plus

COMPETENCIES
  • Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
  • Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
  • Drives Results - Consistently achieving results, even under tough circumstances.
  • Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
  • Ensures Accountability - Holding self and others accountable to meet commitments.
  • Collaborates - Building partnerships and collaborating with others to meet shared objectives.
  • Decision Quality - Making good and timely decisions that keep the organization moving forward.
  • Balances Stakeholders - Anticipating and balancing the needs of multiple stakeholders.

LEADERSHIP RESPONSIBILITY
This position does not directly supervise other team members.
WORK ENVIRONMENT/PHYSICAL DEMANDS
  • Typically sits, grasps items and performs keyboarding for frequent operation of a computer
  • Stand, walk, bend, reach or otherwise move about occasionally
  • Lift, move or otherwise transfer items up to 30 lbs. occasionally
  • Occasional exposure to typical machine shop physical hazards
  • Travel by air or car occasionally

DISCLAIMER
This job description has been designed to indicate the general nature and level of work performed by team members within this classification. It's not intended to be construed as an exhaustive list of all responsibilities, duties and skills, and is subject to change at any time.
#LI-JS1
At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work-therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.
Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.
Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.
Company:
BW Converting

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