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Customer Service Manager Jobs in Two Rivers, WI (NOW HIRING)

Pomp's Tire Service

Service Manager

Green Bay, WI · On-site

$50K - $65K/yr

This dynamic role collaborates directly with customers to schedule their service needs. If you're ... Support inventory management to ensure proper stock levels * Assist in the shop to help maintain ...

Dobbs Tire And Auto Centers

Service Manager

Oneida, WI · On-site

$62K - $106K/yr

Service Manager CLASSIFICATION: Exempt POSITION OVERVIEW: Driven by Dobbs, our family of brands ... Across all locations, customers can expect a full selection of quality tire brands and ...

Barry Wehmiller Group

Service Manager

Green Bay, WI · On-site

This role serves as the primary point of contact for customers, internal teams, and contractors ... The Service Manager oversees project financials, resource planning, service execution, warranty ...

Paper Converting Machine

Service Manager

Green Bay, WI · On-site

This role serves as the primary point of contact for customers, internal teams, and contractors ... The Service Manager oversees project financials, resource planning, service execution, warranty ...

Barry Wehmiller Group

Service Manager

Green Bay, WI

The Service Manager position provides dedicated account(s) responsibility for the planning ... Support service technicians and engineers with travel arrangements that align with customer needs ...

HyVee

Service Manager

Ashwaubenon, WI · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

Hy-Vee, Inc.

Service Manager

Ashwaubenon, WI · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused. * Professionalism. Reporting Relations: * Accountable and Reports to: District ...

Bridgestone Americas, Inc

Service Manager

Green Bay, WI · On-site

$19.57 - $29.36/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Bridgestone

Service Manager

Green Bay, WI · On-site

$19.57 - $29.36/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Kenco

Service Manager

Green Bay, WI · On-site

About the Position The Kenco Fleet Services (KFS) Service Manager is responsible for all ... Must interact with customers and coworkers in a professional manner. * Fill out all forms ...

BelAir Cantina

Service Manager

Green Bay, WI · On-site

$45K - $50K/yr

The Service Manager (SM) is responsible and accountable for assisting in all restaurant activities ... Must possess good communication skills for dealing with diverse staff and customers. Physical ...

Kencogroup

Service Manager

Green Bay, WI · On-site

About the Position The Kenco Fleet Services (KFS) Service Manager is responsible for all ... Must interact with customers and coworkers in a professional manner. * Fill out all forms ...

BelAir Cantina

Service Manager

Green Bay, WI

$45K - $50K/yr

The Service Manager (SM) is responsible and accountable for assisting in all restaurant activities ... Must possess good communication skills for dealing with diverse staff and customers. Physical ...

Lakeside Foods

Customer Service Associate

Manitowoc, WI · On-site

$14 - $19.25/hr

Lakeside Foods is seeking a Customer Service Associate to support Retail, Foodservice, Export, and ... Manage assigned customer accounts through proactive phone and email communication * Respond to ...

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All JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Two Rivers, WI

Customer Service Manager information

See Two Rivers, WI salary details

$33.1K

$78.3K

$136.3K

How much do customer service manager jobs pay per year?

As of Jun 30, 2026, the average yearly pay for customer service manager in Two Rivers, WI is $78,260.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,300.00 and $94,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 5 P's of customer service?

The 5 P's of customer service are Product, Price, Place, Promotion, and People. For a Customer Service Manager, understanding these elements helps in delivering effective service, managing customer expectations, and improving overall satisfaction. Focusing on People, including communication and empathy, is especially crucial in customer interactions.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and support business goals.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor service quality, and use tools like CRM systems to improve customer experience and support business goals.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in executive or specialized management positions, such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Two Rivers, WI? The most popular types of Customer Service jobs in Two Rivers, WI are:
What job categories do people searching Customer Service Manager jobs in Two Rivers, WI look for? The top searched job categories for Customer Service Manager jobs in Two Rivers, WI are:
What cities near Two Rivers, WI are hiring for Customer Service Manager jobs? Cities near Two Rivers, WI with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Service Manager

Service Manager

Pomp's Tire Service

Green Bay, WI • On-site

$50K - $65K/yr

Full-time

Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Pomp's Tire Service rating

7.1

Company rating: 7.1 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

146th of 335 rated vehicle maintenance

Job description

At Pomp's, we don't idle-we drive careers forward! As a leading tire service company since 1939, we're built on hard work, dedication, and a commitment to excellence.
We're currently looking for a Service Manager to join our team and play a critical part in our daily operations. This dynamic role collaborates directly with customers to schedule their service needs. If you're looking for growth opportunities within a successful company, this is the perfect place for you - many of our Store Managers started in this position!
Why Join Us?
  • Comprehensive Benefits - Eligible to enroll in medical, dental, vision at affordable rates
  • Supplemental Benefits - Eligible to enroll in life insurance, Short- & Long-Term Disability, Critical Illness Insurance, Accident Insurance, Death and Dismemberment Insurance, and Hospital Indemnity Insurance
  • Retirement Savings - 401(k) with company match
  • Paid Time Off - Holidays, sick time, vacation, and special "Happy Days" for life events available day one
  • Employee Discounts - Save on company products
  • Career Growth - Opportunities for skill development and advancement

What You'll Do:
  • Diagnose tire issues and recommend effective solutions
  • Handle incoming calls and respond to customer inquiries promptly
  • Delegate tasks to service employees to maintain workflow and efficiency
  • Support inventory management to ensure proper stock levels
  • Assist in the shop to help maintain production levels
  • Follow up on past-due accounts to ensure timely payments
  • Ensure service employees receive proper training and development
  • Maintain a clean and organized workspace at all times
  • Perform additional duties as assigned by the manager

What You Need:
  • High School Diploma or equivalent required
  • Valid Driver's License and ability to pass pre-employment driver's file
  • Preferred: Experience in management and sales
  • Strongly preferred: Previous experience in the tire industry
  • Ability to read and verify work order details accurately
  • Strong ability to maintain confidentiality of personal and business information
  • Familiarity with MaddenCo software system is a plus
  • Exceptional communication skills, with the ability to engage effectively with both internal and external customers and co-workers
  • Ability to lift, carry, or move up to 50 pounds regularly; occasionally lift, push, or move 100 pounds

Don't let your career stall-put it in drive with Pomp's Tire Service! Apply today!
EEO Employer - Disability/Veteran/Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information

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