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Customer Service Manager Jobs in Sumter, SC (NOW HIRING)

Interstate Batteries

Route Service Manager

Columbia, SC · On-site

The Route Service Manager delivers batteries and provides exceptional customer service to a predetermined route of customers and dealers within their territory. This role collaborates with dealers to ...

Trustpilot

CUSTOMER SERVICE REPRESENTATIVE

Sumter, SC · On-site

$55K/yr

The company views all employees as potential branch managers. CSR's who receive first consideration for promotion are those who excel not only at their own job but understand the positions of AM and ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Sumter, SC · On-site

$55K/yr

The company views all employees as potential branch managers. CSR's who receive first consideration for promotion are those who excel not only at their own job but understand the positions of AM and ...

Pizza Hut

CSR (Customer Service Representative)

Lake City, SC · On-site

$13 - $17.75/hr

... customers or a cook who make things happen in the kitchen. Working with us will give you the ... Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum ...

Pizza Hut

CSR (Customer Service Representative)

Manning, SC · On-site

$14.75 - $20.25/hr

... customers or a cook who make things happen in the kitchen. Working with us will give you the ... Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum ...

Lose Design

Customer Service Representative

Eastover, SC · On-site

$30.50/hr

Joining our team as a Customer Services Representative, you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer ...

SixAxis LLC

Customer Service Representative

Sumter, SC · On-site

$14 - $19.25/hr

Administrative tasks for managing assigned Regional Area Manager (RAM) accounts. Customer ... Requirements 3+ years of Customer Service experience Experience with Microsoft Office - Outlook ...

Foundever

Customer Service Representative

Sumter, SC · On-site

$17/hr

Customer Service Representative Join our dynamic team at Foundever in Sumter, SC where every ... Notably, 84% of our managers have been promoted from within. Why You Should Join Us: Competitive ...

Lose Design

Customer Service Representative

Sumter, SC · On-site

$30.50/hr

Joining our team as a Customer Services Representative, you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer ...

Foundever

Customer Service Representative

Sumter, SC · On-site

$17/hr

Notably, 84% of our managers have been promoted from within. Why You Should Join Us * Competitive ... Customer Service Skills: A professional attitude and aptitude for customer service are essential ...

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Showing results 41-60

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Sumter, SC

Customer Service Manager information

See Sumter, SC salary details

$21.8K

$51.7K

$89.9K

How much do customer service manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for customer service manager in Sumter, SC is $51,652.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $62,300.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Sumter, SC?

The most popular types of Customer Service jobs in Sumter, SC are:

What are popular job titles related to Customer Service Manager jobs in Sumter, SC?

For Customer Service Manager jobs in Sumter, SC, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Sumter, SC look for?

The top searched job categories for Customer Service Manager jobs in Sumter, SC are:

What cities near Sumter, SC are hiring for Customer Service Manager jobs?

Cities near Sumter, SC with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Sumter, SC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $51,652 per year, or $24.8 per hour.

Route Service Manager

Interstate Batteries

Columbia, SC • On-site

Full-time

Posted 19 days ago

Interstate Batteries rating

6.2

Company rating: 6.2 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

334th of 421 rated retail wholesalers

Job description

Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.

be your best self


At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!

Purpose of Job:

The Route Service Manager delivers batteries and provides exceptional customer service to a predetermined route of customers and dealers within their territory. This role collaborates with dealers to ensure the best mix of batteries on the rack, that battery quality programs are being executed, and builds strong relationships to foster improved dealer retention.

Job Components:

  • Deliver batteries and provide service to each dealer on your route in a safe and timely manner.

  • Load and unload trucks safely and maintain an accurate account of all company assets.

  • Establish, build, and maintain dealer relationships.

  • Keep displays and product clean, full, and rotated per consignment agreements.

  • Accountable for managing a dealer account, including but not limited to: sales, consignment, warranties, rotates, cash collection, and invoicing.

  • Complete delivery/route transactions and other paperwork on a timely basis.

  • Collect and return junk and/or used batteries to the warehouse.

  • Interact professionally with all stakeholders, including team members, managers, and customers.

  • Follow / fulfill all driver program requirements, as specified by the manager.

  • Other duties as assigned

Qualifications:

  • High school graduate (or equivalent).

  • Able to read, write, and compute basic math.

  • Excellent communication skills required.

  • Minimum one year of delivery and customer service experience required.

  • Working knowledge of computers or ability to learn applicable systems required

  • Working knowledge of electronic inventory management tools is required (tablets, scanners).

  • Demonstrates good organizational skills and can prioritize tasks.

  • Works with a high degree of accuracy and attention to detail.

  • Approaches tasks with a sense of urgency.

  • Able to work overtime if requested. Depending on location, the ability to work one or more overnight routes per week may be required.

  • Must have a clean drivers record AND meet driver qualifications requirements.

  • Must have and maintain a valid DOT medical card.

Scope Data:

  • Works independently with limited supervision.

  • Accountable for accurate inventory management of company assets.

  • Uses frequent independent judgment when making decisions.

  • Operate with integrity and demonstrate a positive attitude.

Work Environment:

  • Exposed to battery warehouse conditions, such as exposure to moving equipment, mechanical parts, fumes or airborne particles; toxic or caustic chemicals.

  • Specific vision abilities include close vision, depth perception and the ability to adjust focus.

  • Regularly required to stand, walk, hear, talk, and use hands to grasp and handle objects.

  • Be able to regularly lift and/or move up to 50lbs, without assistance and occasionally lifting up to 75lbs

  • Repetitive lifting.

  • Consistent sitting, standing and walking

  • Use of "Personal Protective Equipment (PPE) required.

  • Exposed to the hazards of the road when operating or riding in a vehicle

  • Ability to operate a motor vehicle

Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.

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