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Customer Service Manager Jobs in Sumter, SC (NOW HIRING)

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Area Manager Customer Service

Columbia, SC · On-site

$75K/yr

As an Area Manager - Customer Service, you will assist the Branch Manager in managing all resources within the branch and overseeing the execution of Company policies and procedures in two or more ...

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Area Manager Customer Service

Columbia, SC · On-site

$75K/yr

As an Area Manager - Customer Service, you will assist the Branch Manager in managing all resources within the branch and overseeing the execution of Company policies and procedures in two or more ...

Mazda of Columbia

Customer Service Assistant

Columbia, SC · On-site

$16 - $22/hr

Managing the vehicles in the loaner fleet, including writing loaner agreements and checking in ... Shuttle customers * Assist service advisors and Service Manager The ideal candidate will be well ...

Redline Powersports

Service Manager

Sumter, SC

The ideal candidate must be organized, a team-builder, customer-focused, and highly motivated. Don't miss out on this great career opportunity - apply online today! Responsibilities - Service Manager:

Bridgestone

Service Manager

Sumter, SC · On-site

$18.54 - $27.81/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

The Raymond Corporation

Service Manager

Lugoff, SC · On-site

Our product and solutions offerings allow our customers to move material faster and more efficient ... Service Manager, your primary objectives are to: 1) ensure maximum customer satisfaction by ...

Bridgestone Americas, Inc.

Service Manager

Sumter, SC · On-site

$18.54 - $27.81/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Bridgestone Americas, Inc

Service Manager

Sumter, SC · On-site

$18.54 - $27.81/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Carolina Handling

Service Manager

Lugoff, SC · On-site

Our product and solutions offerings allow our customers to move material faster and more efficient ... Service Manager, your primary objectives are to: 1) ensure maximum customer satisfaction by ...

Express Tires

Automotive Service Manager

Columbia, SC · On-site

Specific duties for this customer service role include, but are not limited to: Providing support in the store recruiting process by assisting the Store Manager on final employment decisions ...

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Sumter, SC

Customer Service Manager information

See Sumter, SC salary details

$21.8K

$51.7K

$89.9K

How much do customer service manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for customer service manager in Sumter, SC is $51,652.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $62,300.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Sumter, SC? The most popular types of Customer Service jobs in Sumter, SC are:
What are popular job titles related to Customer Service Manager jobs in Sumter, SC? For Customer Service Manager jobs in Sumter, SC, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Sumter, SC look for? The top searched job categories for Customer Service Manager jobs in Sumter, SC are:
What cities near Sumter, SC are hiring for Customer Service Manager jobs? Cities near Sumter, SC with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Sumter, SC as of July 2026, with employment types broken down into 75% Full Time, 21% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $51,652 per year, or $24.8 per hour.

Customer Service Manager

The Mason Automotive Group

Lugoff, SC • On-site

$14 - $17/hr

Full-time

Posted 6 days ago

Job description

The Customer Service Manager at The Mason Automotive Group plays a vital role in ensuring every client has a world-class experience. This energetic and detail-oriented individual will follow up with clients to confirm their satisfaction, maintain strong communication with past clients, and assist with overflow email and phone inquiries. The ideal candidate possesses high-level communication skills and the ability to read and interpret reports to help meet and retain General Motors qualifications, contributing to the continued success and reputation of our dealership.
Responsibilities
  • Follow up with clients to ensure outstanding customer experiences
  • Maintain consistent communication with past clients to foster strong relationships
  • Assist with overflow email and phone conversations promptly and professionally
  • Read, interpret, and assist in achieving General Motors qualifications
  • Obtain and help retain General Motors qualifications for the dealership
  • Provide exceptional customer service that reflects the values of The Mason Automotive Group
Requirements
  • Energetic with excellent attention to detail
  • High-level communication and interpersonal skills
  • Ability to read and analyze reports accurately
  • Experience in customer service or client relations preferred
  • Demonstrated ability to follow through and maintain client satisfaction
  • Commitment to continuously improving General Motors qualifications
Benefits
  • Competitive pay: $14.00 - $17.00 per hour, paid weekly
  • Opportunity to work with a respected automotive group
  • Supportive and collaborative team environment
  • Growth potential within the company
About the Company
The Mason Automotive Group is committed to providing exceptional automotive sales and service experiences in Lugoff, SC. Our team values integrity, customer satisfaction, and a passion for excellence. Joining our group means becoming part of a community dedicated to making every customer interaction memorable and positive.

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