Service Manager
Columbia, SC · On-site
Problem Solving - Technical Skills - Customer Service - Interpersonal Strength - Maintains Confidentiality - Oral and Written Communication - Quality Management - Cost Consciousness - Adaptability ...
Service Manager
Columbia, SC · On-site
Problem Solving - Technical Skills - Customer Service - Interpersonal Strength - Maintains Confidentiality - Oral and Written Communication - Quality Management - Cost Consciousness - Adaptability ...
PT Customer Service Leader (535880)
$11.75 - $16.25/hr
Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...
PT Customer Service Leader (535880)
$11.75 - $16.25/hr
Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a ...
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a ...
FT Manager Customer Service
FT Manager Customer Service
Specific duties for this customer service role include, but are not limited to: Providing support in the store recruiting process by assisting the Store Manager on final employment decisions ...
Specific duties for this customer service role include, but are not limited to: Providing support in the store recruiting process by assisting the Store Manager on final employment decisions ...
Specific duties for this customer service role include, but are not limited to: Providing support in the store recruiting process by assisting the Store Manager on final employment decisions ...
Specific duties for this customer service role include, but are not limited to: Providing support in the store recruiting process by assisting the Store Manager on final employment decisions ...
Specific duties for this customer service role include, but are not limited to: Providing support in the store recruiting process by assisting the Store Manager on final employment decisions ...
Specific duties for this customer service role include, but are not limited to: Providing support in the store recruiting process by assisting the Store Manager on final employment decisions ...
Customer Service
$15 - $18/hr
Customer Service Representative Location: Columbia, SC 29229 Pay: $15-$18/hour (DOE) Schedule ... Detail-oriented, organized, and able to manage time effectively * Dependable with strong attendance ...
Quick apply
Customer Service
$15 - $18/hr
Customer Service Representative Location: Columbia, SC 29229 Pay: $15-$18/hour (DOE) Schedule ... Detail-oriented, organized, and able to manage time effectively * Dependable with strong attendance ...
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Automotive Service Manager
Sumter, SC · On-site
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Automotive Service Manager
Sumter, SC · On-site
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Automotive Service Manager
Columbia, SC · On-site
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Automotive Service Manager
Columbia, SC · On-site
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Automotive Service Manager
Columbia, SC · On-site
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Automotive Service Manager
Columbia, SC · On-site
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Automotive Service Manager
Camden, SC · On-site
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Automotive Service Manager
Camden, SC · On-site
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Automotive Service Manager Company Overview As we continue to grow, we need to hire a Full-Time ... Show appreciation to both customers and employees. * Results - Set and enforce standards for growth ...
Quick apply
Automotive Service Manager Company Overview As we continue to grow, we need to hire a Full-Time ... Show appreciation to both customers and employees. * Results - Set and enforce standards for growth ...
AUTOMOTIVE SERVICE MANAGER
Columbia, SC · On-site
The SM will operate the service department at maximum production while building a loyal customer ... Manager or Writer experience Customer-focused attitude with ability to work well in a team ...
AUTOMOTIVE SERVICE MANAGER
Columbia, SC · On-site
The SM will operate the service department at maximum production while building a loyal customer ... Manager or Writer experience Customer-focused attitude with ability to work well in a team ...
The SM will operate the service department at maximum production while building a loyal customer ... Manager or Writer experience Customer-focused attitude with ability to work well in a team ...
The SM will operate the service department at maximum production while building a loyal customer ... Manager or Writer experience Customer-focused attitude with ability to work well in a team ...
AUTOMOTIVE SERVICE MANAGER
Columbia, SC · On-site
The SM will operate the service department at maximum production while building a loyal customer ... Manager or Writer experience Customer-focused attitude with ability to work well in a team ...
AUTOMOTIVE SERVICE MANAGER
Columbia, SC · On-site
The SM will operate the service department at maximum production while building a loyal customer ... Manager or Writer experience Customer-focused attitude with ability to work well in a team ...
AUTOMOTIVE SERVICE MANAGER
Columbia, SC · On-site
The SM will operate the service department at maximum production while building a loyal customer ... Manager or Writer experience Customer-focused attitude with ability to work well in a team ...
AUTOMOTIVE SERVICE MANAGER
Columbia, SC · On-site
The SM will operate the service department at maximum production while building a loyal customer ... Manager or Writer experience Customer-focused attitude with ability to work well in a team ...
Customer Service Manager information
See Sumter, SC salary details
$21.8K - $28K
5% of jobs
$28K - $34.2K
14% of jobs
$36.6K is the 25th percentile. Wages below this are outliers.
$34.2K - $40.4K
16% of jobs
The median wage is $46K / yr.
$40.4K - $46.6K
17% of jobs
$46.6K - $52.8K
12% of jobs
$52.8K - $59K
9% of jobs
$60.4K is the 75th percentile. Wages above this are outliers.
$59K - $65.2K
11% of jobs
$65.2K - $71.4K
6% of jobs
$71.4K - $77.6K
5% of jobs
$77.6K - $83.8K
2% of jobs
$83.8K - $89.9K
3% of jobs
$21.8K
$51.7K
$89.9K
How much do customer service manager jobs pay per year?
As of Aug 8, 2026, the average yearly pay for customer service manager in Sumter, SC is $51,652.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $62,300.00 per year, depending on experience, location, and employer.
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
What are some common challenges faced by customer service managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What are the duties of a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
What does a customer service manager do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Sumter, SC? The most popular types of Customer Service jobs in Sumter, SC are:
What are popular job titles related to Customer Service Manager jobs in Sumter, SC? For Customer Service Manager jobs in Sumter, SC, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Sumter, SC look for? The top searched job categories for Customer Service Manager jobs in Sumter, SC are:
What cities near Sumter, SC are hiring for Customer Service Manager jobs? Cities near Sumter, SC with the most Customer Service Manager job openings:
Full-time
Medical, Dental, Life, Retirement, PTO
Re-posted 12 days ago
Altec rating
8.2
Based on 110 frontline employees who took The Breakroom Quiz
130th of 487 rated machine equipment manufacturers
Job description
Why Join Altec?
Altec is present in more than 100 countries throughout the world supporting the electric utility, telecommunications, contractor, lights and signs, and tree care markets. We are known for lifting products -- bucket trucks, cranes, and equipment used to help people access tough-to-reach places -- but the success starts with thousands of associates who come together to Reach Higher!
A key focus will be to enable the success of the team members who maintain and repair the Altec product line. Assume responsibility for developing the skills and knowledge of associates and for providing a safe, environmentally compliant work place for all.
Be a part of the Altec Service Group network across the United States and in Canada, which delivers on Altec's promise to be there for the life of the equipment. Manage your own operation and make critical decisions, with a support team of Altec resources. Thrive in a positive and team-oriented service environment.
Basic Qualifications, Experience, and Skills Required:
Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.
The successful incumbent is familiar with a variety of field service concepts, practices, and procedures. A Service Manager relies on extensive experience and judgment to plan and accomplish goals, leading and directing the work of others. A wide degree of creativity and latitude is expected.
Responsibilities:
Foster team spirit in concert with Altec Values to maintain a successful Service Group within the overall Altec organization.
Problem Solving - Technical Skills - Customer Service - Interpersonal Strength - Maintains Confidentiality - Oral and Written Communication - Quality Management - Cost Consciousness - Adaptability - Dependability - Initiative - Judgment - Planning/Organizing - Professionalism - Quality
Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development - Teamwork
Competitive pay which rewards performance
Comprehensive benefits including Medical, Dental and Prescription Drug Program - Retirement 401(k) Program - Vacation and Holidays - Flexible Spending Accounts - Tuition Assistance Program - Employee Assistance and Mental Health/Substance Abuse Program - Life Insurance, Accidental Death and Dismemberment Insurance
Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.
Altec is present in more than 100 countries throughout the world supporting the electric utility, telecommunications, contractor, lights and signs, and tree care markets. We are known for lifting products -- bucket trucks, cranes, and equipment used to help people access tough-to-reach places -- but the success starts with thousands of associates who come together to Reach Higher!
A key focus will be to enable the success of the team members who maintain and repair the Altec product line. Assume responsibility for developing the skills and knowledge of associates and for providing a safe, environmentally compliant work place for all.
Be a part of the Altec Service Group network across the United States and in Canada, which delivers on Altec's promise to be there for the life of the equipment. Manage your own operation and make critical decisions, with a support team of Altec resources. Thrive in a positive and team-oriented service environment.
Basic Qualifications, Experience, and Skills Required:
Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.
- High School Diploma/GED is required
- Bachelor's Degree and three years of leadership experience OR
- High School Diploma/GED required and 5 years leadership experience
The successful incumbent is familiar with a variety of field service concepts, practices, and procedures. A Service Manager relies on extensive experience and judgment to plan and accomplish goals, leading and directing the work of others. A wide degree of creativity and latitude is expected.
Responsibilities:
Foster team spirit in concert with Altec Values to maintain a successful Service Group within the overall Altec organization.
- Lead a service team composed of Administrative, Supervisory, Material, Service, Technical, and Sales Associates.
- Reinforce Altec Service Group processes.
- Perform Managerial responsibilities such as planning, organizing and budgeting, revenue and expense.
- Ensure that all jobs are completed on time, within budget, and to customer specifications.
- Travel up to 50% locally, with some non-local also required.
- All other duties assigned.
Problem Solving - Technical Skills - Customer Service - Interpersonal Strength - Maintains Confidentiality - Oral and Written Communication - Quality Management - Cost Consciousness - Adaptability - Dependability - Initiative - Judgment - Planning/Organizing - Professionalism - Quality
Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development - Teamwork
Competitive pay which rewards performance
Comprehensive benefits including Medical, Dental and Prescription Drug Program - Retirement 401(k) Program - Vacation and Holidays - Flexible Spending Accounts - Tuition Assistance Program - Employee Assistance and Mental Health/Substance Abuse Program - Life Insurance, Accidental Death and Dismemberment Insurance
Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.