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Customer Service Manager Jobs in Florence, SC (NOW HIRING)

topsproducts

Supervisor, Customer Service

Florence, SC · On-site

Florence, SC Position Summary We are seeking an experienced Customer Service Manager to lead our Florence Customer Service team and manage key customer accounts. This role is responsible for ...

New

Texas Roadhouse

Service Manager

Florence, SC · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Florence, SC · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

KFC

Customer Service

Mullins, SC

$10 - $12/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

Food Lion

PT Customer Lead

Florence, SC · On-site

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

Food Lion

PT Customer Lead

Bennettsville, SC · On-site

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Florence, SC

Customer Service Manager information

See Florence, SC salary details

$23.7K

$56.1K

$97.6K

How much do customer service manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for customer service manager in Florence, SC is $56,069.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,600.00 and $67,700.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Florence, SC?

The most popular types of Customer Service jobs in Florence, SC are:

What are popular job titles related to Customer Service Manager jobs in Florence, SC?

For Customer Service Manager jobs in Florence, SC, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Florence, SC look for?

The top searched job categories for Customer Service Manager jobs in Florence, SC are:

What cities near Florence, SC are hiring for Customer Service Manager jobs?

Cities near Florence, SC with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Florence, SC as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $56,069 per year, or $27 per hour.

Supervisor, Customer Service

topsproducts

Florence, SC

Full-time

Posted 3 days ago

New

Job description

Customer Service Supervisor

Location: Florence, SC

Position Summary

We are seeking an experienced Customer Service Manager to lead our Florence Customer Service team and manage key customer accounts. This role is responsible for supervising Customer Service Representatives, ensuring exceptional customer support, driving continuous improvement initiatives, and serving as a liaison between customers and internal departments.

Key Responsibilities
  • Lead, coach, train, and develop the Customer Service team.
  • Manage daily customer service operations and support escalated customer issues.
  • Oversee key customer accounts and ensure a positive customer experience.
  • Respond to customer inquiries regarding orders, pricing, products, and services.
  • Coordinate order management activities, including quotes, inventory verification, and customer approvals.
  • Partner with Sales, Production, Logistics, and Cost Estimating to deliver solutions and maintain customer satisfaction.
  • Monitor customer service metrics and develop reports to improve performance and processes.
  • Lead continuous improvement initiatives to increase efficiency and service levels.
Qualifications
  • High School Diploma or GED required; Bachelor's degree preferred.
  • 4-5 years of customer service management or leadership experience.
  • Strong leadership, coaching, and team-building skills.
  • Excellent communication, organizational, and problem-solving abilities.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Experience with Continuous Improvement or Lean principles is a plus.
What We're Looking For
  • A customer-focused leader who can motivate and develop a team.
  • Strong relationship-building skills with customers and internal partners.
  • Ability to balance customer needs with company objectives.
  • Results-oriented mindset with a focus on continuous improvement.

Join our team and help drive exceptional customer service while building strong customer relationships and a high-performing team.

 
 
 

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