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Customer Service Manager Jobs in Florence, SC (NOW HIRING)

Border States

Customer Service Representative

Florence, SC · On-site

$15.50 - $21/hr

Job Summary The Customer Service Representative supports the day-to-day operations of the Customer ... management, and pricing development. Responsibilities Essential Functions * Works closely with ...

Lose Design

Customer Service Representative

Florence, SC · On-site

$30.50/hr

Joining our team as a Customer Services Representative, you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer ...

Border States

Customer Service Representative

Florence, SC · On-site

$12.50 - $17/hr

Job Summary The Customer Service Representative supports the day-to-day operations of the Customer ... management, and pricing development. Responsibilities Essential Functions * Works closely with ...

Variety Stores LLC

Customer Service Associate

Darlington, SC · On-site

$13.25 - $18.25/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions * Retail store environment where extended periods of standing are ...

Classic Collision

Customer Service Representative

Florence, SC · On-site

$12.50 - $17/hr

Customer Service Representative Classic Collision is now hiring a Customer Service Representative ... Organization and multi-tasking skills, good time management, and the ability to adapt easily to ...

Variety Stores LLC

Customer Service Associate

Florence, SC · On-site

$12 - $16.50/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions * Retail store environment where extended periods of standing are ...

Roses Discount Stores

Customer Service Associate

Darlington, SC · On-site

$13.25 - $18.25/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions • Retail store environment where extended periods of standing are ...

Variety Stores LLC

Customer Service Associate

Mullins, SC · On-site

$12.50 - $17.25/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions * Retail store environment where extended periods of standing are ...

Roses Discount Stores

Customer Service Associate

Florence, SC · On-site

$12 - $16.50/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions • Retail store environment where extended periods of standing are ...

Roses Discount Stores

Customer Service Associate

Mullins, SC · On-site

$12.50 - $17.25/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions • Retail store environment where extended periods of standing are ...

Variety Stores LLC

Customer Service Associate

Hartsville, SC

$12.50 - $17.25/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions * Retail store environment where extended periods of standing are ...

Variety Stores LLC

Customer Service Associate

Lake City, SC · On-site

$11.75 - $16.25/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions * Retail store environment where extended periods of standing are ...

Roses Discount Stores

Customer Service Associate

Lake City, SC · On-site

$11.75 - $16.25/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions • Retail store environment where extended periods of standing are ...

U-Haul

Customer Service Representative

Florence, SC · On-site

$15.50 - $21/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

Roses Discount Stores

Customer Service Associate

Hartsville, SC · On-site

$12.50 - $17.25/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions • Retail store environment where extended periods of standing are ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Florence, SC

Customer Service Manager information

See Florence, SC salary details

$23.7K

$56.1K

$97.6K

How much do customer service manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer service manager in Florence, SC is $56,069.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,600.00 and $67,700.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Florence, SC?

The most popular types of Customer Service jobs in Florence, SC are:

What job categories do people searching Customer Service Manager jobs in Florence, SC look for?

The top searched job categories for Customer Service Manager jobs in Florence, SC are:

What cities near Florence, SC are hiring for Customer Service Manager jobs?

Cities near Florence, SC with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Florence, SC as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $56,069 per year, or $27 per hour.

Customer Service Representative

Dove Technologies

Florence, SC • On-site

$12.50 - $17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Job Description

Customer Service Representative 

Dove Technologies 
 

Position Summary 

The Customer Service Representative serves as a critical link between customers, Sales, Service, Operations, and Accounting to ensure exceptional customer satisfaction and account management. This position is responsible for order processing, customer communications, billing support, strategic account analysis, opportunity identification, asset reviews, Quarterly Business Reviews, and helping customers maximize the value of their technology investments. 

Key Responsibilities 

  • Inside sales experience a preference. 
  • Serve as the primary point of contact for customer inquiries and account-related requests. 
  • Process customer orders accurately and efficiently through order entry systems. 
  • Create and manage customer quotes, proposals, and sales orders. 
  • Provide ongoing communication and support to the sales team regarding customer requests, order status, pricing, and account activity. 
  • Maintain proactive communication with customers regarding orders, implementation schedules, billing questions, and service-related matters. 
  • Research and resolve complex billing issues, invoice discrepancies, account concerns, and customer disputes. 
  • Coordinate with Accounting, Sales, Service, and Operations teams to ensure customer satisfaction. 
  • Analyze customer billing trends and service utilization to identify opportunities for revenue growth and improved customer outcomes. 
  • Develop targeted opportunity lists for existing customers, including managed IT services, cybersecurity solutions, print management, document management, software, and physical security offerings. 
  • Schedule and coordinate Quarterly Business Reviews (QBRs) with customers and internal stakeholders. 
  • Prepare account summaries, usage reports, billing analysis, and strategic recommendations for customer review meetings. 
  • Analyze customer technology assets and infrastructure to identify upgrade opportunities, equipment refresh cycles, and operational improvements. 
  • Identify potential security vulnerabilities, unsupported systems, and technology risks and coordinate recommendations with internal teams. 
  • Partner with Sales and Service teams to develop strategic account plans that strengthen customer partnerships and drive retention. 
  • Monitor account health and proactively identify risks that may impact customer satisfaction or contract retention. 
  • Maintain accurate customer records, account documentation, and communication histories 
  • Provide exceptional customer service while supporting company growth, retention, and profitability initiatives. 

Qualifications 

  • Strong customer service and communication skills. 
  • Experience with order entry, quoting, invoicing, billing support, and account management. 
  • Ability to analyze customer billing data and identify business opportunities. 
  • Strong organizational, problem-solving, and time-management skills. 
  • Proficiency with Microsoft Office, CRM platforms, and ERP/business management systems. 
  • Ability to manage multiple priorities in a fast-paced environment. 
  • Experience in office technology, managed IT services, business equipment, or related industries preferred. 

Benefits 

  • Competitive salary 
  • Health, dental, and vision insurance 
  • PTO 
  • 401K 
  • Career ladder 

Professional development