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Customer Service Manager Jobs in Anderson, SC (NOW HIRING)

Pem Payroll LLC

Service Manager

Simpsonville, SC · On-site

$70K - $75K/yr

As a Service Manager, you'll oversee daily operations, manage a team of service professionals, and ensure all tasks are completed efficiently, safely, and with a customer-first mindset. You'll also ...

RNR Tire Express

Service Manager

Anderson, SC · On-site

$23 - $25/hr

Service Manager Oversee all the operations in the shop. The Service Manager position will oversee ... customers. They will be directly involved with Instructing, coaching training and managing shop ...

RNR Tire Express

Service Manager

Anderson, SC · On-site

Service Manager Oversee all the operations in the shop. The Service Manager position will oversee ... customers. They will be directly involved with Instructing, coaching training and managing shop ...

RNR Tire Express

Service Manager

Anderson, SC · On-site

$23 - $25/hr

Service Manager Oversee all the operations in the shop. The Service Manager position will oversee ... customers. They will be directly involved with Instructing, coaching training and managing shop ...

RNR Tire Express

Service Manager

Anderson, SC · On-site

Service Manager Oversee all the operations in the shop. The Service Manager position will oversee ... customers. They will be directly involved with Instructing, coaching training and managing shop ...

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Anderson, SC

Customer Service Manager information

See Anderson, SC salary details

$22.4K

$53.1K

$92.5K

How much do customer service manager jobs pay per year?

As of Aug 2, 2026, the average yearly pay for customer service manager in Anderson, SC is $53,091.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $64,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Anderson, SC? The most popular types of Customer Service jobs in Anderson, SC are:
What are popular job titles related to Customer Service Manager jobs in Anderson, SC? For Customer Service Manager jobs in Anderson, SC, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Anderson, SC look for? The top searched job categories for Customer Service Manager jobs in Anderson, SC are:
What cities near Anderson, SC are hiring for Customer Service Manager jobs? Cities near Anderson, SC with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Anderson, SC as of July 2026, with employment types broken down into 71% Full Time, 25% Part Time, 2% Temporary, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $53,091 per year, or $25.5 per hour.

029 Customer Service Manager

Ingles Markets

Piedmont, SC

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Ingles Markets rating

5.3

Company rating: 5.3 out of 10

Based on 614 frontline employees who took The Breakroom Quiz

94th of 122 rated grocery stores

Job description

Location: Piedmont - Store 29: 7616 Augusta Rd Piedmont SC 29673 
 

Why Ingles

Ingles Markets has a place for everyone! Ingles began in 1963 as a single supermarket and has since grown into a regional grocery store chain with just under 200 retail locations operating in 6 southeastern states, a 1.6-million-square foot distribution center, two truck fleets, and a milk processing plant. Find your path - growth opportunities abound, and Ingles loves to promote from within!

At Ingles, we work as a team to provide our customers with a warm, hometown shopping experience - and your role is essential to making that happen. While all associates share a variety of responsibilities, our greatest pride comes from greeting customers with a smile and offering helpful service. Join a company that values leadership, safety, and customer satisfaction. Ingles is committed to your growth, offering training, development opportunities, and a supportive work environment. If you're ready to advance your career in retail management, we'd love to hear from you!

Opportunity

The Customer Service Manager is responsible for providing and maintaining high standards of customer service in the store's front-end operations. This position is responsible for supervising and directing all front-end activities and operations.

Key Responsibilites
  • Provide exceptional customer service by greeting customers within 10 feet, responding to questions, and assisting cashiers promptly.
  • Ensure proper bagging procedures and carryout service for purchases, especially orders over $100, in accordance with the 100 @100 policy.
  • Open additional registers whenever three or more customers are in line to minimize wait times.
  • Create and enforce effective work schedules for front-end personnel to meet business volume and traffic needs.
  • Assist with all types of sales transactions (e.g., Accounts Receivable, Food Stamps, WIC, coupons, checks, gift certificates, gift cards) in strict compliance with company policies.
  • Process Western Union and Money Order transactions.
  • Keep store management informed of pricing issues, register or scale malfunctions, and items missing from POS files.
  • Handle refunds, overrings, overrides, check approvals, cash pickups, and change-order requests, as needed.
  • Enforce dress code and monitor breaks per company and federal guidelines.
  • Ensure associates do not eat or drink at registers and that return-to-stock items - especially perishables - are handled promptly.
  • Use override key only in compliance with company policy.
Requirements
  • Exceptional customer service skills.
  • Previous cashier or front-end experience is required.
  • Must be flexible and able to adapt to changing needs especially during times of high volume and/or stress.
  • Must be able to read and do simple math problems. 
  • Wants to be part of a team in a fast-paced environment
  • 18 years of age or older
Benefits
  • Weekly pay with direct deposit
  • Medical, dental, vision, life, and disability insurances
  • 401(k) with company matching
  • Opportunities for advancement
  • Paid holiday, vacation, and sick leave (FT only)
  • Paid bereavement and jury duty leave (FT only)
  • Company paid life insurance (FT only)
  • Scholarship program for High School Seniors

What Ingles Markets employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Ingles Markets logo

About Ingles Markets

Sourced by ZipRecruiter

Since the day that our doors opened in 1963, our team has been driven by a philosophy centered on learning and growth. With a hometown culture, a focus on internal growth and promotion, and team-centered servant leadership, Ingles Markets is here to help you grow as a professional from day one until retirement. Our team of 27,000 associates works diligently to provide shoppers with the highest quality experience. Our goal for excellence continues as we work together to ensure a safe, clean, productive work environment with equal opportunities for every associate. We understand how important our role in the community is. When Ingles Markets was founded, we established a tradition of giving back to our communities.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Black Mountain, NC, US

Year founded

1963

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