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Customer Service Manager Jobs in Springfield, PA

Jesco Inc

Service Manager

Lumberton, NJ · On-site

$80K - $90K/yr

Two things that haven't changed are our commitment to the customers and communities we serve. Let ... The Service Manager is responsible for managing the day-to-day operations of the Service Department ...

Jesco Inc

Service Manager

Lumberton, NJ

$80K - $90K/yr

Two things that haven't changed are our commitment to the customers and communities we serve. Let ... The Service Manager is responsible for managing the day-to-day operations of the Service Department ...

Jesco

Service Manager

Lumberton, NJ · On-site

$80K - $90K/yr

Two things that haven't changed are our commitment to the customers and communities we serve. Let ... The Service Manager is responsible for managing the day-to-day operations of the Service Department ...

Morgan Properties

Service Manager

Claymont, DE · On-site

$36 - $38/hr

Service Manager Claymont & Wilmington, DE Join Morgan Properties and earn a $1,000 Sign-On Bonus ... Foster a culture of safety, continuous improvement, respect, and outstanding customer service.

LB Capital

Customer Service Representative (CSR)

Blue Bell, PA · On-site

$15.25 - $20.75/hr

Utilize ServiceTitan software to manage and maintain customer service operations effectively. * Interact with customers via phone, email, and chat to address their queries, concerns, and service ...

LB Capital

Customer Service Representative (CSR)

Bristol, PA · On-site

$15.75 - $21.25/hr

Utilize ServiceTitan software to manage and maintain customer service operations effectively. * Interact with customers via phone, email, and chat to address their queries, concerns, and service ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Springfield, PA

Customer Service Manager information

See Springfield, PA salary details

$23.1K

$54.7K

$95.3K

How much do customer service manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer service manager in Springfield, PA is $54,713.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,700.00 and $66,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Springfield, PA? The most popular types of Customer Service jobs in Springfield, PA are:
What cities near Springfield, PA are hiring for Customer Service Manager jobs? Cities near Springfield, PA with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Springfield, PA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $54,713 per year, or $26.3 per hour.

Client Service Manager

365 Health Services

Philadelphia, PA • On-site

Full-time

Re-posted 4 days ago

Job description

A. BASIC PURPOSE:
The Client Service Manager sources, screens, hires and retains qualified healthcare professionals to 
meet the office’s business needs. The Client Service Manager develops relationships with clients, 
consumers and referral sources to determine existing needs, successful placements, and additional 
business opportunities. The Client Service Manager is responsible for building a network of qualified 
candidates, evaluating skills in relation to the position requirement, negotiating compensation, 
overseeing completion of on-boarding requirements, and managing active direct care workers. The Client 
Service Manager is expected to be knowledgeable of industry trends globally and within their market 
segment to identify top accounts, forecast opportunities, and consult with candidates. They are also 
expected to share best practices, and maintain and develop relationships within the industry to foster 
stronger business relations. 
B. PRIMARY RESPONSIBILITIES:
1. Develops and executes recruitment strategies to attract, screen and hire quality healthcare 
professionals who meet the office’s immediate and projected needs.
2. Utilizes various recruitment tools and methods to source and attract a pool of qualified and 
diverse candidates.
3. Responsible for on-call duties during non-business hours and weekends as needed. 
4. Matches and evaluates candidate skills to client and consumer needs through screening and 
interviewing.
5. Completes necessary reference checks on candidate’s background and work experience.
6. Ensures candidates meet required hiring standards for 365 Health Services and applicable 
contracts.
7. Negotiates salary and terms and conditions of employment with candidates.
8. Schedules direct care workers and field staff for initial placement and ongoing assignments.
9. Manages direct care workers and field staff while on assignment: assessing and investigating
direct care worker as well as field staff concerns and issues, and provides performance coaching, 
counseling and disciplinary action when appropriate.
10. Maintains regular contact and develops relationships with active clients, consumers and referral 
sources to identify current staffing needs and requirements, projected openings, and potential 
new business opportunities.
11. Ensures client, consumer and referral source expectations are understood and met while 
addressing and resolving concerns relative to customer service, caregiver or field staff 
performance.
12. Documents candidate, direct care worker, field staff and client correspondence and activities 
within the system of record.
13. Incorporates direct care worker and field staff retention strategy into daily routine.
14. Responsible for learning all functionalities and operations of the branch office.
15. Adheres to and promotes company policies and procedures.
16. Builds and cultivates relationships with industry contacts to gain industry knowledge, referrals, 
and business development leads.
17. Ensures confidentiality of all consumer records and personnel files in accordance with agency 
and HIPAA guidelines.
 

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