ZipRecruiter

Log In

1

Customer Service Manager Jobs in Springfield, PA

Omega Flex Inc

CUSTOMER SERVICE MANAGER

Exton, PA · On-site

$80K - $130K/yr

The Customer Service Manager manages a staff of customer service representatives and the overall management of the day-to-day activities in the department including, but is not limited to: * Manage ...

Omega Flex Inc

CUSTOMER SERVICE MANAGER

Exton, PA · On-site

The Customer Service Manager manages a staff of customer service representatives and the overall management of the day-to-day activities in the department including, but is not limited to:Manage and ...

Omega Flex

CUSTOMER SERVICE MANAGER

Exton, PA

The Customer Service Manager manages a staff of customer service representatives and the overall management of the day-to-day activities in the department including, but is not limited to: * Manage ...

Klein Tools

Customer Service Manager

Trevose, PA · On-site

$65 - $90/hr

Education and Professional Development Assistance The Customer Service Supervisor works under the general direction of the Director of Sales Operations to manage the customer service and inside sales ...

Atrium

Customer Service Manager

Cherry Hill, NJ · On-site

Customer Service Manager Location: Cherry Hill, NJ Employment Type: Full-time Compensation: 80-120k Position Overview The Customer Service Manager will lead and mentor a team to deliver exceptional ...

Klein Tools

Customer Service Manager

Trevose, PA · On-site

Specific Responsibilities 1. Provide exceptional customer service while developing and maintaining strong customer relationships. 2. Manage and monitor the sales process from quotation through order ...

Evenlite Inc

Customer Service Manager

Trevose, PA · On-site

The Customer Service Manager serves as a key business partner, working cross-functionally with Sales, Operations, Engineering, Supply Chain, Production, and Accounting to ensure customers receive ...

New

Local Business

Be Seen First

Customer Service Manager

Voorhees, NJ · On-site

$80K - $95K/yr

CUSTOMER SERVICE MANAGER Build & Lead a High-Performing Team South Jersey | $80,000-$95,000 | Leadership Opportunity HELP BUILD THE NEXT CHAPTER OF OUR SUCCESS STORY We are a financially strong ...

Agilent

Customer Service Manager

Wilmington, DE · On-site

$97K - $153K/yr

The Customer Service Manager provides leadership to the field sales/ support activities, business groups and/ or corporate organization in the area of sales admin, order fulfillment, support admin ...

Agilent

Customer Service Manager

Wilmington, DE · On-site

$97K - $153K/yr

The Customer Service Manager provides leadership to the field sales/ support activities, business groups and/ or corporate organization in the area of sales admin, order fulfillment, support admin ...

Matthey

Regional Customer Service Manager

Devon, PA · Hybrid

Regional Customer Service Manager Location: Devon, PA / Smithfield, PA / Queretaro, Mexico At Johnson Matthey, your work will matter. As a Regional Customer Service Manager,you'lljoin a world leader ...

next page

Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Springfield, PA

Customer Service Manager information

See Springfield, PA salary details

$23.1K

$54.7K

$95.3K

How much do customer service manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer service manager in Springfield, PA is $54,713.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,700.00 and $66,000.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Springfield, PA?

The most popular types of Customer Service jobs in Springfield, PA are:

What are popular job titles related to Customer Service Manager jobs in Springfield, PA?

For Customer Service Manager jobs in Springfield, PA, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Springfield, PA look for?

The top searched job categories for Customer Service Manager jobs in Springfield, PA are:

What cities near Springfield, PA are hiring for Customer Service Manager jobs?

Cities near Springfield, PA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Springfield, PA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $54,713 per year, or $26.3 per hour.

CUSTOMER SERVICE MANAGER

Omega Flex Inc

Exton, PA • On-site

$80K - $130K/yr

Full-time

Posted 27 days ago

Job description

Description:
The Customer Service Manager manages a staff of customer service representatives and the overall management of the day-to-day activities in the department including, but is not limited to:
  • Manage and lead the Customer Service functions to include timely processing of sales orders, customer complaints, required reporting and analysis, effective communication across departmental lines and establishing departmental and individual goals and objectives.
  • Create and track departmental results of quality and productivity standards and ongoing quality improvement programs.
  • Work with managers outside the department to establish quality and productivity standards and ongoing quality improvement programs within their departments.
  • Responsible for maintaining, designing and implementing processes and procedures that improve the operations of the department and in accordance with SOX and ISO guidelines
  • Maintain sales representative and customer contracts.
  • Track, calculate, and report to management Incentive, Rebate, Wholesaler, Commissions, and etc. financial impact on a monthly/quarterly/annually basis for both the TracPipe and Industrial Divisions.
  • Work with Finance to resolve Customer Account issues.
  • Any other duties as assigned by the management of Omega Flex, Inc.

Qualifications:
Minimum of a High School diploma with 5 years management experience, or a Bachelor's Degree with minimum of 3 years management experience
computer proficiency
Knowledge of office procedures
Ability to read and interpret accounting and financial reports
Excellent written and oral skills, problem resolution and interpersonal skills

Apply