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Online Customer Service Jobs in Springfield, PA (NOW HIRING)

PeopleShare

Customer Service

Green Lane, PA

$18 - $20/hr

Customer Service Representative Job Details: Schedule: Monday - Friday, 8:00 AM - 5:00 PM Pay Rate: $18.00 - $20.00/hour Join a Growing Organization That Values Exceptional Customer Service! Are you ...

Phaxis

customer service

Wilmington, DE · On-site

$19 - $21.50/hr

Immediate opening for a CUSTOMER SERVICE representative to work at a well established, international Insurance Firm in Wilmington, DE (GREAT COMPANY!) Requirements: * 3+ years corporate Customer ...

TopBuild Corp.

Customer Service

Pennsauken, NJ · On-site

$20 - $40/hr

Exemplary customer service skills, analytics and problem- solving skills. * Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements. * Any other ...

Topbuild

Customer Service

Pennsauken, NJ

$20 - $40/hr

Exemplary customer service skills, analytics and problem- solving skills. * Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements. * Any other ...

ELITE EXPRESS

Customer Service

Pennsauken, NJ

$18 - $20/hr

Job Summary Customer Service Reps are responsible for providing essential administrative and clerical support to ensure efficient customer satisfaction. This role involves a variety of tasks ...

Downingtown

Customer Service Attendant

Downingtown, PA · On-site

$13 - $15.50/hr

The Customer Service Attendant is responsible for providing friendly, polite customer service in ... ZippyApp is the Common Employment Application for online and mobile that allows you to apply for ...

Pizza Hut

Customer Service

Sicklerville, NJ · On-site

$15.49/hr

As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who makes things happen in the kitchen. Working with us will give you the financial rewards and ...

Pizza Hut

Customer Service

Marlton, NJ · On-site

$15.49/hr

As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who makes things happen in the kitchen. Working with us will give you the financial rewards and ...

Pizza Hut

Customer Service

Mount Ephraim, NJ · On-site

$15.49/hr

As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who makes things happen in the kitchen. Working with us will give you the financial rewards and ...

Pizza Hut

Customer Service

Woodbury, NJ · On-site

$15.49/hr

As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who makes things happen in the kitchen. Working with us will give you the financial rewards and ...

Pizza Hut

Customer Service

Cherry Hill, NJ · On-site

$15.49/hr

As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who makes things happen in the kitchen. Working with us will give you the financial rewards and ...

Pizza Hut

Customer Service

Westampton, NJ · On-site

$15.49/hr

As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who makes things happen in the kitchen. Working with us will give you the financial rewards and ...

Pizza Hut

Customer Service

Pennsville, NJ · On-site

$15.49/hr

As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who makes things happen in the kitchen. Working with us will give you the financial rewards and ...

Pizza Hut

Customer Service

Willingboro, NJ · On-site

$15.49/hr

As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who makes things happen in the kitchen. Working with us will give you the financial rewards and ...

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All JobsOnline Customer Service JobsOnline Customer Service Jobs in Springfield, PA

Online Customer Service information

See Springfield, PA salary details

$9

$17

$25

How much do online customer service jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for online customer service in Springfield, PA is $17.73, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $19.71 per hour, depending on experience, location, and employer.

What is an online customer service representative?

An online customer service representative is a professional who assists customers primarily through digital channels such as email, chat, and social media. Their main duties include answering questions, resolving issues, processing orders, and providing information about products or services. They play a crucial role in maintaining customer satisfaction and representing the company's brand online. Online customer service representatives often use specialized software to track interactions and ensure timely, effective support.

What are the key skills and qualifications needed to thrive as an online customer service representative?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a basic understanding of customer service principles, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat tools, and ticketing systems is often required. Patience, empathy, and adaptability are essential soft skills for handling diverse customer interactions and resolving issues effectively. These skills ensure efficient support, high customer satisfaction, and positive brand representation in a digital environment.

What are some common challenges faced by online customer service representatives, and how can they be managed effectively?

Online customer service representatives often encounter challenges such as handling difficult customers, managing high volumes of inquiries, and adapting to rapidly changing products or policies. To manage these effectively, it’s important to develop strong communication and problem-solving skills, stay updated on product knowledge, and utilize support tools and resources provided by the company. Many organizations also offer regular training and encourage collaboration with team members to share solutions and best practices.

What is the difference between Online Customer Service vs Call Center Customer Service?

AspectOnline Customer ServiceCall Center Customer Service
Work EnvironmentRemote, digital platformsCall centers, phone-based
Required SkillsWritten communication, tech proficiencyVerbal communication, listening skills
Common CertificationsCustomer service certifications, tech toolsCustomer service certifications, language skills
Industry UsageRetail, tech, e-commerceTelecommunications, retail, finance

Online Customer Service primarily involves assisting customers via digital channels like chat, email, or social media, focusing on written communication. Call Center Customer Service typically involves handling customer inquiries over the phone, emphasizing verbal skills. Both roles require customer service experience and certifications but differ mainly in communication methods and work environment.

How do you become an online customer service agent?

To become an online customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or chat platforms. Some roles may require previous experience in customer support or related fields, and training is often provided by the employer.

How to become a customer service online?

To become a customer service online representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with computer and internet use. Many roles require experience with customer management software or live chat tools, and some employers may prefer certifications in customer service or related fields. Building good problem-solving abilities and a professional online presence can also improve your chances of securing such positions.

What are the most commonly searched types of Customer Service jobs in Springfield, PA?

The most popular types of Customer Service jobs in Springfield, PA are:

What cities near Springfield, PA are hiring for Online Customer Service jobs?

Cities near Springfield, PA with the most Online Customer Service job openings:

Online Customer Service jobs near you
Infographic showing various Online Customer Service job openings in Springfield, PA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,883 per year, or $17.7 per hour.

Customer Service Representative

First Resource Bank

West Chester, PA • On-site

$15.25 - $20.50/hr

Full-time

Re-posted 14 days ago

Job description

Job Type
Full-time
Description
Customer Service Representative is a detailed-oriented team member who helps the Bank build an army of raving fans. Primarily, this team member processes deposits, withdrawals, and check requests, along with opens and maintains deposit accounts. Operational excellence is the top priority of this team member because, without it, the Bank cannot grow. A secondary focus is stimulating deposit growth. They help grow deposits by providing hospitable service, uncovering banking needs, offering educated solutions, and asking for online reviews and referrals.
Essential functions/responsibilities:
  • Greet people promptly, professionally, and invitingly by phone, email, and in person
  • Interact with people constructively and inclusively
  • Intentionally engage people in thoughtful conversation
  • Operate a balanced cash teller drawer
  • Process account transactions, such as deposits, withdrawals, transfers, and cashier check requests
  • Open deposit accounts and ancillary products and services, such as online banking access, debit card, check books
  • Perform file maintenance on deposit accounts and customer information files
  • Identify and address the root causes of issues to achieve first call resolution and prevent issues from reoccurring
  • Proactively follow up with people regarding any outstanding action items
  • Meet or exceed all deposit growth goals by contributing leads and business opportunities
  • Maintain accurate and timely documentation of deposit growth efforts on pipeline worksheet
  • Speak competently with customers and prospects about the benefits of the deposit products and services that meet their individual needs
  • Ask pointed questions of customers and prospects to uncover and understand their banking needs and recommend the appropriate products and services through in-person interactions and outbound calling efforts
  • Maintain operational compliance and excellence by executing all written policies and procedures, with a priority focus on our Security, CIP, and BSA/AML policies and procedures
  • Understand the reason behind each policy and procedure that you execute so that you can think critically about them
  • Ask probing questions of customers and prospects to identify the deposit dollars, products and services that they have at other financial institutions to expand your branch's customer base
  • Ask customers and prospects for additional business, referrals, and online reviews
  • Respectfully question status quo to uncover opportunities to do better
  • Make informed suggestions for every problem or opportunity you uncover
  • Actively participate in team meetings
  • This position is an in-office position and can not be performed remotely

Supervisory Responsibilities:
  • None

Education and Experience:
  • High school diploma or equivalent
  • 2+ years of banking experience preferred
  • 2+ years of customer service experience required

Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift up to 50 pounds at times

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
First Resource Bank is an Equal Opportunity Employer.
Requirements
  • Proficient written and verbal communication
  • Ability to educate clients on our products and services
  • Ability to work a minimum of 2 Saturdays each month
  • Welcomes challenges head on, with a positive, fun, team-first attitude
  • Flexible schedule and ability to travel
  • Proficient in Microsoft office products, particularly Excel and Word
  • Experience with Jack Henry and Profit stars systems is preferred
  • Active listening, amiability, humility, inquisitiveness, initiative, adaptability, result-orientation
  • Active volunteerism in the community is encouraged

Salary Description
Based on experience.

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