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Customer Service Manager Jobs in Springfield, PA

LB Capital

Customer Service Representative (CSR)

Blue Bell, PA · On-site

$15.25 - $20.75/hr

Utilize ServiceTitan software to manage and maintain customer service operations effectively. * Interact with customers via phone, email, and chat to address their queries, concerns, and service ...

LB Capital

Customer Service Representative (CSR)

Bristol, PA · On-site

$15.75 - $21.25/hr

Utilize ServiceTitan software to manage and maintain customer service operations effectively. * Interact with customers via phone, email, and chat to address their queries, concerns, and service ...

Morgan Properties

Service Manager

Wilmington, DE · On-site

$36 - $38/hr

Service Manager Claymont & Wilmington, DE Join Morgan Properties and earn a $1,000 Sign-On Bonus ... Foster a culture of safety, continuous improvement, respect, and outstanding customer service.

Smitty's

Customer Service Representative

Glen Mills, PA · On-site

$15.75 - $21.25/hr

Manage customer accounts by updating contact details, address/name changes, change of ownership ... Suggest products and services to existing customers and new prospects via phone, explaining waffle ...

Sprouts Farmers Market

Service Manager

Limerick, PA

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Springfield, PA

Customer Service Manager information

See Springfield, PA salary details

$23.1K

$54.7K

$95.3K

How much do customer service manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for customer service manager in Springfield, PA is $54,713.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,700.00 and $66,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Springfield, PA? The most popular types of Customer Service jobs in Springfield, PA are:
What job categories do people searching Customer Service Manager jobs in Springfield, PA look for? The top searched job categories for Customer Service Manager jobs in Springfield, PA are:
What cities near Springfield, PA are hiring for Customer Service Manager jobs? Cities near Springfield, PA with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Springfield, PA as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $54,713 per year, or $26.3 per hour.

Automotive Service Manager/Customer Service

Midas Tire & Auto Experts

Mount Ephraim, NJ • On-site

$60K - $100K/yr

Full-time

Medical, Retirement

Posted 4 days ago

Job description

Benefits:
  • Uncapped Commission/Bonus Program
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Health insurance

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. 
We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.
Responsibilities
As a Midas automotive service manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:
  • Deliver exceptional customer service while listening and consulting customers
  • Following up with customers, services requested, estimated completion times etc.
  • Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
  • Deliver and discuss pricing estimates with customers as well as promoting shop service specials
  • Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed
  • Supervise up to ten employees
  • Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
  • Maintain inventory counts
  • Overall cleanliness and organization of the facility
  • Other duties as assigned
Qualifications
  • A minimum of 2 years of store or service manager experience
  • General automotive knowledge
  • Excellent customer service disposition
  • Good communication skills
  • Leadership ability
  • Team building skills
  • Ability to work a flexible retail schedule including weekends, evenings and holidays
  • Valid driver’s license
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