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Customer Service Manager Jobs in Springfield, OR

Cintas

Service Manager

Eugene, OR · On-site

Requisition Number: 225606 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Cintas

Service Manager

Eugene, OR · On-site

Requisition Number: 225606 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

7-Eleven

Area Service Manager

Eugene, OR · On-site

... customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a ... The Area Service Manager is responsible for the oversight of assigned preventative maintenance ...

7-ELEVEN

Area Service Manager

Eugene, OR

... customer's first choice. 7-Eleven empowers our employees to 'activate awesome' and make a ... The Area Service Manager is responsible for the oversight of assigned preventative maintenance ...

Atkore

Customer Service Representative

Eugene, OR · On-site

$40.16K - $55.22K/yr

Customer Service Representative Who we are: Atkore is forging a future where our employees ... Managing customer accounts * Promptly responding and assisting customers with damaged shipments and ...

Atkore

Customer Service Representative

Eugene, OR · On-site

$40.16K - $55.22K/yr

Customer Service Representative Who we are: Atkore is forging a future where our employees ... Managing customer accounts * Promptly responding and assisting customers with damaged shipments and ...

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Customer Service Manager information

See Springfield, OR salary details

$25.4K

$60K

$104.5K

How much do customer service manager jobs pay per year?

As of May 30, 2026, the average yearly pay for customer service manager in Springfield, OR is $60,030.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,400.00 and $72,500.00 per year, depending on experience, location, and employer.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Springfield, OR? The most popular types of Customer Service jobs in Springfield, OR are:
What are popular job titles related to Customer Service Manager jobs in Springfield, OR? For Customer Service Manager jobs in Springfield, OR, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Springfield, OR look for? The top searched job categories for Customer Service Manager jobs in Springfield, OR are:
What cities near Springfield, OR are hiring for Customer Service Manager jobs? Cities near Springfield, OR with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Service Manager

Service Manager

Cintas

Eugene, OR • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Cintas rating

7.7

Company rating: 7.7 out of 10

Based on 432 frontline employees who took The Breakroom Quiz

135th of 424 rated business services

Job description

Requisition Number: 225606
Job Description
Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking Cintas products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.
Skills/Qualifications
Required
  • Valid driver's license
  • High School Diploma/GED; Bachelor's Degree or equivalent work experience preferred

Preferred
  • Management experience
  • Experience in industrial sales or customer service
  • Availability to start within two weeks after offer made/accepted

Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.
Additionally, our employee-partners enjoy:
• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities
Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.
This job posting will remain open for at least five (5) days.
Job Category: Service
Organization: Rental
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift

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