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Customer Service Coordinator Jobs in Springfield, OR

Looking Glass

Service Coordinator

Eugene, OR

$24.75/hr

Brief Overview of the Service Coordinator Position The Service Coordinator coordinates and monitors the service plan including integration of support team members, key agencies and youth participants.

Tjx

PT Customer Experience Coordinator

Eugene, OR

$16.50 - $17/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all ...

Atkore

Customer Service Representative

Eugene, OR

$40K - $55K/yr

Customer Service Representative Who we are: Atkore is forging a future where our employees ... Communicating and coordinating with internal departments and outside vendors * Monitoring product ...

Atkore

Customer Service Representative

Eugene, OR · On-site

$40K - $55K/yr

Customer Service Representative Who we are: Atkore is forging a future where our employees ... Communicating and coordinating with internal departments and outside vendors * Monitoring product ...

Topbuild

Customer Service Rep

Eugene, OR

$23/hr

Role also requires good hand-eye coordination, hand dexterity, and physical strength. The position ... a customer service representative in our Eugene location, you will be heavily engaged with ...

TopBuild Corp.

Customer Service Rep

Eugene, OR · On-site

$20 - $23/hr

Role also requires good hand-eye coordination, hand dexterity, and physical strength. The position ... a customer service representative in our Eugene location, you will be heavily engaged with ...

Domino's Franchise

Customer Service Rep

Veneta, OR

$15.75 - $21.50/hr

Customer Service Representative It's more fun with us! No one likes being bored at work, which is ... · Motor coordination between eyes and hands/fingers to rapidly and accurately make precise ...

Domino's Pizza

Customer Service Rep

Veneta, OR

$15.75 - $21.50/hr

Customer Service Representative It's more fun with us! No one likes being bored at work, which is ... coordination between eyes and hands/fingers to rapidly and accurately make precise movements with ...

Domino's

Customer Service Rep

Veneta, OR · On-site

$15.75 - $21.50/hr

Company Description Customer Service Representative It's more fun with us! No one likes being bored ... • Motor coordination between eyes and hands/fingers to rapidly and accurately make precise ...

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Customer Service Coordinator information

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How much do customer service coordinator jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for customer service coordinator in Springfield, OR is $20.98, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $23.37 per hour, depending on experience, location, and employer.

What Is a Customer Service Coordinator?

Customer service coordinators handle client inquiries and complaints about the company’s products and services. They take calls or respond to emails from clients, answering questions, checking on order processing, or resolving complaints or disputes. When the issue is beyond the authority of the customer service coordinator, they discuss the problem with a supervisor to find an acceptable solution for the client. The primary goal of customer service coordinators is to ensure client satisfaction. Qualifications for this position include a high school diploma or equivalent and experience in retail or other customer service industry.

What is the difference between Customer Service Coordinator vs Customer Support Specialist?

AspectCustomer Service CoordinatorCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; certifications in customer service or technical support
Work EnvironmentOffice settings, call centers, retail environmentsCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, healthcare, finance, hospitalityTechnology, software, telecommunications, e-commerce
Common Search & ComparisonCustomer Service Coordinator vs Customer Support Specialist

The main difference is that Customer Service Coordinators often handle a broader range of customer interactions, including scheduling and coordination, while Customer Support Specialists typically focus on technical support and troubleshooting. Both roles require strong communication skills and customer service experience, but their specific responsibilities and work environments differ slightly.

How does a Customer Service Coordinator typically collaborate with other departments to resolve customer issues?

Customer Service Coordinators frequently work cross-functionally, partnering with teams such as Sales, Logistics, and Technical Support to resolve customer inquiries efficiently. For example, if a customer has a product delivery concern, the coordinator will liaise with the warehouse or shipping department to investigate and expedite a solution. Effective communication and a proactive approach are essential, as coordinators often serve as the main point of contact between the customer and internal teams. This collaboration ensures that customers receive timely and accurate information, fostering positive relationships and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Customer Service Coordinator, and why are they important?

To thrive as a Customer Service Coordinator, you need strong communication skills, organizational abilities, and a background in customer service, often supported by a high school diploma or associate degree. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Problem-solving, patience, and the ability to manage multiple tasks under pressure are standout soft skills for this role. These competencies are vital for efficiently resolving customer issues, ensuring satisfaction, and maintaining smooth operations within a service-focused environment.

What jobs pay 4000 a week without a degree?

A Customer Service Coordinator typically does not earn $4,000 weekly without a degree; however, high-level sales roles, real estate brokers, or certain freelance consulting positions can reach that income level through commissions and experience. These jobs often require strong communication skills, industry knowledge, and sometimes licensing or certifications but may not require a formal degree.

What does a customer service coordinator do?

A customer service coordinator manages customer interactions, resolves issues, and ensures customer satisfaction. They often handle inquiries via phone, email, or chat, maintain records using customer relationship management (CRM) software, and coordinate with other departments to address customer needs efficiently.

What is the highest paying job as a coordinator?

The highest paying roles for coordinators often include senior or specialized positions such as project coordinators in industries like IT, healthcare, or engineering, where salaries can exceed $70,000 annually. Advanced certifications, extensive experience, and technical skills typically contribute to higher compensation in these roles.

Is remote CSR a stressful job?

Customer Service Coordinators working remotely often face stress related to managing customer expectations, handling high call volumes, and meeting performance metrics. The job requires strong communication skills, problem-solving abilities, and the use of customer service software, which can contribute to workload pressure but also offers flexibility that may reduce some stressors.
More about Customer Service Coordinator jobs
What are the most commonly searched types of Customer Service jobs in Springfield, OR? The most popular types of Customer Service jobs in Springfield, OR are:
What job categories do people searching Customer Service Coordinator jobs in Springfield, OR look for? The top searched job categories for Customer Service Coordinator jobs in Springfield, OR are:
What cities near Springfield, OR are hiring for Customer Service Coordinator jobs? Cities near Springfield, OR with the most Customer Service Coordinator job openings:
Customer Service Coordinator jobs near you
Infographic showing various Customer Service Coordinator job openings in Springfield, OR as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $43,646 per year, or $21 per hour.

Service Coordinator

Reynolds Electric, Plumbing, Heating and Air

Eugene, OR • On-site

$24 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Service Coordinator - Electrical, Plumbing, Heating and Air

Location: Eugene

Pay: $24-$27 per hour based on experience + weekly profit sharing. Annual earnings: $59,200 - $68,800. Our Service Coordinators, on average, make $64,021 a year.

Schedule: Monday - Friday, 8 am - 5 pm

Join Our Team

At Reynolds Electric, Plumbing, Heating and Air, the Service Coordinator role is the center of how our service team operates each day.

Every day is different. Calls change. Priorities shift. Technicians need support in real time. Customers need clear communication. And the schedule needs to be actively managed, not just maintained.

We are looking for someone who thrives in a high-energy environment, communicates with confidence, and can stay organized while everything around them is moving quickly. If you enjoy solving problems on the fly, keeping people moving, and being at the center of the action, this role may be a strong fit.

This role is open to in-person or remote candidates. Remote applicants must have 5+ years of dispatch experience and strong ServiceTitan experience.

What's In It For You

We believe great work deserves great support. We offer:

  • Monday to Friday schedule (no weekends or on-call)
  • Competitive pay: $24 to $27 per hour ($49,920-$56,160 per year)
  • 100% employer-paid medical, dental, and vision insurance for employees
  • Optional dependent coverage (up to 60% employer contribution)
  • 80 hours of front-loaded PTO plus 7 to 9 paid holidays annually
  • 401(k) with company match
  • $20,000 employer-paid life insurance
  • Training and development in a growing, team-focused environment
  • Long-term career growth opportunities within a respected, established company

Position Overview

As a Service Coordinator, you will manage and continuously adjust the daily schedules of our electrical, plumbing, and HVAC technicians. You will play a key role in ensuring work flows efficiently from booking to completion while maintaining strong communication between customers, technicians, and internal teams.

This is a fast-paced, high-accountability role that requires quick thinking, strong prioritization, and the ability to stay calm and effective under pressure.

What You'll Be Responsible For

  • Actively manage and adjust technician schedules throughout the day to maximize efficiency, revenue goals, and customer service
  • Match technician skills to job types while balancing urgency, geography, and availability
  • Communicate constantly with field technicians to support job progress, updates, and real-time changes
  • Provide professional and clear customer communication regarding scheduling, updates, and reschedules
  • Handle high volumes of incoming changes while maintaining accuracy and urgency
  • Coordinate with logistics to ensure materials, permits, manpower, and multi-trade coordination are aligned
  • Ensure proper job setup and accurate data entry for reporting and scheduling integrity
  • Support outbound scheduling efforts and help ensure the board remains full and productive
  • Partner closely with Customer Service Representatives and leadership to prioritize urgent needs
  • Identify and correct scheduling or job detail errors quickly and accurately
  • Take ownership of follow-up tasks and ensure nothing falls through the cracks by end of day

What Success Looks Like

  • The schedule is actively managed, not passively followed
  • Technicians are consistently utilized efficiently and productively
  • Customers feel informed, supported, and confident in our service
  • Changes are handled quickly without confusion or delays
  • Communication between office and field is clear, consistent, and proactive
  • You remain composed, accurate, and effective during high-volume periods

What We're Looking For

  • Strong communication skills with the ability to confidently manage multiple conversations at once
  • A calm, solution-focused mindset in a fast-paced, constantly changing environment
  • High attention to detail with strong organizational and follow-through skills
  • Ability to prioritize quickly and make real-time decisions
  • Comfortable working in a performance-driven, high-accountability environment
  • Typing speed of 50+ WPM and strong computer navigation skills
  • Proficiency in Microsoft Word, Outlook, and CRM systems
  • Customer service experience in a professional setting (1+ years preferred)
  • Dispatching, scheduling, logistics, or trade industry experience is a plus but not required
  • Strong attendance, reliability, and personal accountability
  • Open to coaching, feedback, and continuous improvement

About Reynolds

With nearly 65 years serving our community, Reynolds Electric, Plumbing, Heating and Air is built on quality, integrity, and accountability.

We operate as a high-performing service organization where teamwork, communication, and continuous improvement drive everything we do. Our team members are supported, challenged, and given opportunities to grow in a culture that values doing the right thing for both customers and each other.

If you are ready to work in a fast-paced environment where your decisions matter every day, we invite you to apply.