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Customer Service Manager Jobs in Springfield, OR

Atkore

Customer Service Representative

Eugene, OR · On-site

$40.16K - $55.22K/yr

Customer Service Representative Who we are: Atkore is forging a future where our employees ... Managing customer accounts * Promptly responding and assisting customers with damaged shipments and ...

Hertz

Customer Service Associate

Eugene, OR · On-site

$18/hr

Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz's policies and procedures. * Welcome each customer with a smile. * Proudly ...

Atkore

Customer Service Representative

Eugene, OR

$40.16K - $55.22K/yr

Customer Service Representative Who we are: Atkore is forging a future where our employees ... Managing customer accounts * Promptly responding and assisting customers with damaged shipments and ...

Hertz

Customer Service Associate

Eugene, OR

$18/hr

Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz's policies and procedures. * Welcome each customer with a smile. * Proudly ...

Domino's Pizza

Customer Service Rep

Veneta, OR

$15.75 - $21.50/hr

From customer service to management, general manager to franchisee, our stores offer a world of opportunity. You'll find our Customer Service Representative jobs offer you more. From the first slice ...

Domino's

Customer Service Rep

Veneta, OR · On-site

$15.75 - $21.50/hr

From customer service to management, general manager to franchisee, our stores offer a world of opportunity. You'll find our Customer Service Representative jobs offer you more. From the first slice ...

Domino's Franchise

Customer Service Rep

Veneta, OR · On-site

$15.75 - $21.50/hr

From customer service to management, general manager to franchisee, our stores offer a world of opportunity. You'll find our Customer Service Representative jobs offer you more. From the first slice ...

U-Haul

Customer Service Representative

Eugene, OR

$16 - $21.75/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

U-Haul

Customer Service Representative

Eugene, OR

$16.25 - $22/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

U-Haul

Customer Service Representative

Eugene, OR

$16 - $21.75/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

U-Haul

Customer Service Representative

Eugene, OR · On-site

$16 - $21.75/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

Circle K Stores, Inc.

Customer Service Representative

OR · On-site

$15.75 - $21.50/hr

Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and ... Notifies Store Manager of any equipment failure or maintenance/supply needs. Merchandising:

Home Depot

Customer Service/Sales

Eugene, OR · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...

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Customer Service Manager information

See Springfield, OR salary details

$25.4K

$60K

$104.5K

How much do customer service manager jobs pay per year?

As of May 31, 2026, the average yearly pay for customer service manager in Springfield, OR is $60,030.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,400.00 and $72,500.00 per year, depending on experience, location, and employer.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Springfield, OR? The most popular types of Customer Service jobs in Springfield, OR are:
What are popular job titles related to Customer Service Manager jobs in Springfield, OR? For Customer Service Manager jobs in Springfield, OR, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Springfield, OR look for? The top searched job categories for Customer Service Manager jobs in Springfield, OR are:
What cities near Springfield, OR are hiring for Customer Service Manager jobs? Cities near Springfield, OR with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Customer Service Representative

Customer Service Representative

Atkore

Eugene, OR • On-site

$40.16K - $55.22K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Atkore rating

7.1

Company rating: 7.1 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

351st of 512 rated manufacturers

Job description

Customer Service Representative
Who we are:
Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world.
With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions.
Who we are looking for:
Atkore is currently searching for a Customer Service Representative. Reporting to the Customer Service Supervisor, this person will be responsible for handling all customer product pricing inquiries and orders, as well as following up with customers in a prompt and professional manner. The ideal candidate will have a high school diploma with a minimum of 2 years of experience working in a similar role preferably in a manufacturing or electrical customer service environment.
This is an on-site position that will be located in Eugene, OR.
What you'll do:
  • Processing orders, quotes, credits, returns applications and other requests
  • Communicating directly with customers or sales representatives either by telephone, electronically, or face to face
  • Obtaining and evaluate all relevant information to handle inquiries and complaints promptly
  • Answering basic technical inquiries
  • Directing advanced technical requests and other unresolved issues to the appropriate resource
  • Managing customer accounts
  • Promptly responding and assisting customers with damaged shipments and/or mis-shipments
  • Keeping good records of customer interactions and transactions
  • Communicating and coordinating with internal departments and outside vendors
  • Monitoring product stocking levels and inventory turns
  • Reviewing all product requirements and compile into efficient manufacturing schedules that optimize cost, customer service and machine utilization
  • Performing other related duties as assigned

What you'll bring:
  • High School diploma or equivalent
  • Minimum two years business experience in a manufacturing or electrical customer service environment preferred
  • Computer literacy and experience with Windows, Excel, Word, and Outlook
  • Ability to manage a variety of concurrent tasks in a fast-paced work environment
  • Time management, planning, and organizational skills
  • Effective decision making and problem solving abilities
  • Excellent interpersonal and communications skills
  • Strong initiative and adaptable to change
  • Must be able to thrive in a team environment
  • All associates must embrace and foster and environment that supports our core values of Integrity, Respect, Excellence, Teamwork and Accountability.

Within 3 months you'll:
  • Complete Atkore's onboarding and immersion program.
  • Gain an understanding of how your role ties into Atkore's mission and strategic plan.
  • Perform basic order inquiry, entry, and order follow-up activities.

Within 6 months you'll:
  • Handle an assigned territory independently from PO receipt to invoicing.
  • Work towards meeting or exceeding the departments daily KPI metrics.
  • Audit shipments for on time delivery and reconcile inventory and pricing discrepancies.

Atkore is a six-time Great Place to Work© certified company and a four-time Top Workplaces USA award winner! We're committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values.
Join our team and align yourself with an industry leader!
As of the date of this posting, a good faith estimate of the current pay for this position is $40,160 - $55,220. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Other compensation may include, but not limited to, overtime, shift differentials, bonuses, commissions, stock, and other incentives.
Benefits available include:
  • Medical, vision, and dental insurance
  • Life insurance
  • Short-term and long-term disability insurance
  • 401k
  • Paid Time Off
  • Paid holidays
  • Any leave required under federal, state, or local law

Benefits are subject to vesting and eligibility requirements.
Applications are being accepted on an ongoing basis.
#LI-KB1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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