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Customer Service Manager Jobs in Spring Lake, NC

Five Below

Customer Experience Manager

Fayetteville, NC · On-site

$15/hr

  • Medical

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer Experience Manager

Fayetteville, NC · On-site

$15/hr

  • Medical

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer Experience Manager

Fayetteville, NC · On-site

$15/hr

  • Medical

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

Five Below

Customer Experience Manager

Fayetteville, NC · On-site

$15/hr

  • Medical

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Ahold Delhaize

PT Customer Lead (539895)

Cameron, NC · On-site

Customer Service Manager Primary Purpose: To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly ...

dbi

Customer Service Representative

Fayetteville, NC

$14.75 - $20/hr

The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines ...

Walgreens

Customer Service Associate

Fayetteville, NC

$13.25 - $18.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Fayetteville, NC

$13.25 - $18.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Spring Lake, NC

Customer Service Manager information

See Spring Lake, NC salary details

$23.9K

$56.6K

$98.6K

How much do customer service manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer service manager in Spring Lake, NC is $56,636.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Spring Lake, NC?

The most popular types of Customer Service jobs in Spring Lake, NC are:

What job categories do people searching Customer Service Manager jobs in Spring Lake, NC look for?

The top searched job categories for Customer Service Manager jobs in Spring Lake, NC are:

What cities near Spring Lake, NC are hiring for Customer Service Manager jobs?

Cities near Spring Lake, NC with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Spring Lake, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $56,636 per year, or $27.2 per hour.

Supervisor, Customer Service - Financial Services

eClercx

Fayetteville, NC • On-site

Full-time

Posted 12 days ago

Job description


Supervisor, Customer Service - Financial Services
Location: Fayetteville, US
Type: Full-time
Summary
The Customer Service Supervisor is responsible for leading and overseeing a team of customer service representatives supporting the bank's Wealth Management clients. This role ensures the delivery of exceptional client service, efficient call center operations, regulatory compliance, and achievement of departmental performance goals. The Supervisor serves as a coach, mentor, and subject matter resource for team members while fostering a client-centric culture focused on service excellence, operational efficiency, and risk management.
Responsibilities
  • Supervise, coach, and develop a team of customer service representatives serving Wealth Management clients
  • Conduct regular performance evaluations, one-on-one meetings, and coaching sessions
  • Ensure delivery of exceptional service to high-net-worth individuals, trust clients, investment clients, and financial advisors
  • Resolve escalated client concerns and service issues in a timely and professional manner
  • Partner with Wealth Advisors, Trust Officers, Portfolio Managers, and other stakeholders to ensure seamless client experiences
  • Monitor call volume, service levels, response times, and overall performance metrics
  • Identify process improvement opportunities to enhance client satisfaction and operational efficiency
  • Maintain compliance with banking regulations, internal policies, privacy requirements, and Wealth Management procedures
  • Monitor and mitigate operational risks within client service processes
  • Track KPIs (call quality, client satisfaction, first-call resolution, service level attainment, average handle time, employee productivity) and develop action plans to improve team performance.

Requirements
  • Bachelor's degree in Business, Finance, Management, Communications, or a related field preferred
  • Excellent leadership, coaching, and employee development skills
  • Exceptional verbal and written communication abilities
  • Strong problem-solving and conflict-resolution skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Proficiency with CRM systems, call center technology, Microsoft Office applications, and operational reporting tools

How to Apply
  • Click "Apply Now" to submit your resume through our career site
  • Be sure to include any relevant experience that aligns with the role.
  • Qualified candidates will be contacted by a member of our recruitment team for next steps

About eClerx
eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.
For more information, visit www.eclerx.com
You can also find us on:
https://www.linkedin.com/company/eclerx/
https://www.indeed.com/cmp/Eclerx/about
https://www.glassdoor.com/eClerx
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here

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