ZipRecruiter

Log In

1

Customer Service Manager Jobs in Spring Lake, NC

Ahold Delhaize

PT Customer Lead (539895)

Cameron, NC · On-site

Customer Service Manager Primary Purpose: To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly ...

dbi

Customer Service Representative

Fayetteville, NC · On-site

$14.75 - $20/hr

The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines ...

Clean Harbors

Customer Service Representative

Sanford, NC · On-site

$13.70 - $27.40/hr

The Customer Service Representative is responsible in supporting the technical services general manager(s), the service center(s), branch managers, account managers, and technical service specialists ...

IBP Asset LLC

Customer Service Representative

Fayetteville, NC · On-site

$14.75 - $20/hr

Manage job work tickets with the internal system * Accountable for contacting national builders and customers to verify the readiness of job sites Role requirements: * 1-2 years of customer service ...

Clean Harbors

Customer Service Representative

Sanford, NC

$14 - $19/hr

The Customer Service Representative is responsible in supporting the technical services general manager(s), the service center(s), branch managers, account managers, and technical service specialists ...

National Finance Company

Customer Service Rep

Dunn, NC · On-site

$14 - $16/hr

Ensuring the office is safe, clean, and welcoming for all customers Supervision : CSR's are under direct supervision of an Office Manager. They also report to an Area Supervisor and Vice-President of ...

Clean Harbors

Customer Service Representative

Sanford, NC · On-site

$14 - $19/hr

The Customer Service Representative is responsible in supporting the technical services general manager(s), the service center(s), branch managers, account managers, and technical service specialists ...

CleanHarbors

Customer Service Representative

Sanford, NC

$14 - $19/hr

The Customer Service Representative is responsible in supporting the technical services general manager(s), the service center(s), branch managers, account managers, and technical service specialists ...

previous pagenext page

Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Spring Lake, NC

Customer Service Manager information

See Spring Lake, NC salary details

$23.9K

$56.6K

$98.6K

How much do customer service manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer service manager in Spring Lake, NC is $56,636.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,400.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Spring Lake, NC?

The most popular types of Customer Service jobs in Spring Lake, NC are:

What job categories do people searching Customer Service Manager jobs in Spring Lake, NC look for?

The top searched job categories for Customer Service Manager jobs in Spring Lake, NC are:

What cities near Spring Lake, NC are hiring for Customer Service Manager jobs?

Cities near Spring Lake, NC with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Spring Lake, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $56,636 per year, or $27.2 per hour.

Customer Service Personnel (Alternate Program Manager)

French Consulting

Fort Liberty, NC • On-site

$52 - $70/hr

Other

Medical, Retirement, PTO

Re-posted 24 days ago

Job description

We are looking for individuals who want to join our team at Fort Bragg, North Carolina. Apply now!

Job Opportunity: Customer Service Personnel (Alternate Program Manager)

Location: Fort Bragg, North Carolina

Start Date: Immediate

Schedule: Full-Time, On-Site

Make a Difference

The Alternate Program Manager is our on-site lead at the Fort Bragg ID card office — the person who runs the floor day to day, works hand‑in‑glove with the off‑site Program Manager, and steps into any Site Security Manager (SSM) or Verifying Official (VO) seat when coverage calls for it. This is a leadership role for someone who wants to run the operation and motivate the team, not just work in it.

What You’ll Do
  • Run the floor and make real‑time decisions during operating hours; keep each station manned to standard.
  • Back up the SSM and VO roles — certified and cross‑trained to fill any seat, holding coverage without overtime.
  • Support the Program Manager on reporting, quality control, and on‑site coordination.
  • Manage schedules, leave, and co‑work coverage so the operation holds through planned and unplanned absences.
  • Reinforce card stock accountability and DEERS/RAPIDS discipline alongside the SSMs.
Who You Are
  • A hands‑on leader who has run or supervised a credentialing or customer‑service operation.
  • Willing to certify and cross‑train across SSM and VO duties — you lead by doing.
Qualifications
  • Two (2) or more years of Common Access Card (CAC) and USID card functions.
  • Able to obtain RAPIDS Verifying Official and Site Security Manager certifications.
  • Able to obtain a CAC.
  • Favorable National Agency Check with Inquiries (NACI) by your start date — we will help you through the process.
  • Fluent in English.
Why You’ll Love It Here

Comprehensive benefits — Health coverage, paid time off, 11 paid Federal holidays, and a retirement plan with a company match.

A real leadership seat — Room to grow toward the Program Manager role with hands‑on operational experience.

Predictable schedule — On‑post work with consistent hours; the office does not run nights or weekends.

Ready to Join Us?

Apply today — if you want to lead an operation that people count on every working day, we want to hear from you.

French Consulting is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

#J-18808-Ljbffr

Apply