Manager, Customer Service - Financial Services Location: Fayetteville, US Type: Full-time Summary The Customer Service Manager is responsible for the overall leadership, performance, and strategic ...
Manager, Customer Service - Financial Services Location: Fayetteville, US Type: Full-time Summary The Customer Service Manager is responsible for the overall leadership, performance, and strategic ...
Manager, Customer Service - Financial Services Location: Fayetteville, US Type: Full-time Summary The Customer Service Manager is responsible for the overall leadership, performance, and strategic ...
Manager, Customer Service - Financial Services Location: Fayetteville, US Type: Full-time Summary The Customer Service Manager is responsible for the overall leadership, performance, and strategic ...
Customer Service Manager Primary Purpose: To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly ...
Customer Service Manager Primary Purpose: To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly ...
Assistant Service Manager
Lillington, NC · On-site
Customer Relations Service Advisor Training Conduct Service Meetings Dispatch incoming work Multi ... Prior Manager Experience. Dealership experience preferred. Excellent communication and customer ...
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Assistant Service Manager
Lillington, NC · On-site
Customer Relations Service Advisor Training Conduct Service Meetings Dispatch incoming work Multi ... Prior Manager Experience. Dealership experience preferred. Excellent communication and customer ...
Service Manager
Fayetteville, NC · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Fayetteville, NC · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Customer Service Personnel (Alternate Program Manager) Location: Fort Bragg, North Carolina Start Date: Immediate Schedule: Full-Time, On-Site Make a Difference The Alternate Program Manager is our ...
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Customer Service Personnel (Alternate Program Manager) Location: Fort Bragg, North Carolina Start Date: Immediate Schedule: Full-Time, On-Site Make a Difference The Alternate Program Manager is our ...
Customer Service Personnel (Alternate Program Manager) Location: Fort Bragg, North Carolina Start Date: Immediate Schedule: Full-Time, On-Site Make a Difference The Alternate Program Manager is our ...
Customer Service Personnel (Alternate Program Manager) Location: Fort Bragg, North Carolina Start Date: Immediate Schedule: Full-Time, On-Site Make a Difference The Alternate Program Manager is our ...
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Quick apply
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Customer Service
$10 - $10.50/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Quick apply
Customer Service
$10 - $10.50/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Customer Service
$10 - $12/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Quick apply
Customer Service
$10 - $12/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Customer Service
$11 - $12/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Quick apply
Customer Service
$11 - $12/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Quick apply
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Quick apply
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Customer Service
$10 - $13/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Quick apply
Customer Service
$10 - $13/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Customer Service
$10 - $13/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Quick apply
Customer Service
$10 - $13/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Customer Service
$10 - $13/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Quick apply
Customer Service
$10 - $13/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Customer Service
$10 - $13/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Quick apply
Customer Service
$10 - $13/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Service Center Manager
Fayetteville, NC · On-site
Customer service professionals-don't pass up this opportunity for a great new job with a global ... We are currently seeking an experienced Customer Service Manager to help us to maintain that ...
Service Center Manager
Fayetteville, NC · On-site
Customer service professionals-don't pass up this opportunity for a great new job with a global ... We are currently seeking an experienced Customer Service Manager to help us to maintain that ...
Supervise, coach, and develop a team of customer service representatives serving Wealth Management clients * Conduct regular performance evaluations, one-on-one meetings, and coaching sessions
Supervise, coach, and develop a team of customer service representatives serving Wealth Management clients * Conduct regular performance evaluations, one-on-one meetings, and coaching sessions
Customer Service Manager information
See Spring Lake, NC salary details
$23.9K - $30.7K
5% of jobs
$30.7K - $37.5K
14% of jobs
$40.1K is the 25th percentile. Wages below this are outliers.
$37.5K - $44.3K
16% of jobs
The median wage is $50.5K / yr.
$44.3K - $51.1K
17% of jobs
$51.1K - $57.9K
12% of jobs
$57.9K - $64.7K
9% of jobs
$66.2K is the 75th percentile. Wages above this are outliers.
$64.7K - $71.5K
11% of jobs
$71.5K - $78.3K
6% of jobs
$78.3K - $85K
5% of jobs
$85K - $91.8K
2% of jobs
$91.8K - $98.6K
3% of jobs
$23.9K
$56.6K
$98.6K
How much do customer service manager jobs pay per year?
As of Aug 16, 2026, the average yearly pay for customer service manager in Spring Lake, NC is $56,636.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,400.00 per year, depending on experience, location, and employer.
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
What are some common challenges faced by customer service managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What are the duties of a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
What does a customer service manager do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Spring Lake, NC?
The most popular types of Customer Service jobs in Spring Lake, NC are:
What job categories do people searching Customer Service Manager jobs in Spring Lake, NC look for?
The top searched job categories for Customer Service Manager jobs in Spring Lake, NC are:
What cities near Spring Lake, NC are hiring for Customer Service Manager jobs?
Cities near Spring Lake, NC with the most Customer Service Manager job openings:
Full-time
Posted 11 days ago
Job description
Manager, Customer Service  - Financial Services
Location: Fayetteville, US
Type: Full-time
Summary
The Customer Service Manager is responsible for the overall leadership, performance, and strategic direction of the Wealth Management Client Service Center. This role oversees supervisors and client service teams that support wealth management clients, financial advisors, trust officers, and investment professionals. The Manager drives operational excellence, service quality, employee development, process improvement, and regulatory compliance while ensuring an exceptional client experience.
The successful candidate will balance client service delivery, risk management, workforce planning, and business objectives to support the growth and success of the bank's Wealth Management business.
Responsibilities
- Manage, develop, and mentor Call Center Supervisors and Client Service teams
- Oversee all day-to-day client service center operations supporting Wealth Management clients
- Ensure delivery of exceptional service to affluent, high-net-worth, trust, and investment clients
- Serve as an escalation point for complex client service issues and sensitive situations
- Collaborate with Wealth Advisors, Portfolio Managers, Trust Officers, Private Bankers, and Operations leaders to enhance service delivery
- Establish departmental goals aligned with Wealth Management and bank objectives
- Analyze key metrics and produce management reporting for senior leadership
- Ensure adherence to all banking regulations, internal policies, privacy standards, and Wealth Management procedures
- Partner with Compliance, Legal, Risk, and Audit teams to address regulatory requirements
- Serve as a key liaison between Wealth Management, Operations, Contact Center leadership, Compliance, Technology, and Retail Banking partners
Eligibility Requirements
- Bachelor's degree in Business Administration, Finance, Management, or a related field required
- Master's degree preferred
- 7+ years of customer service, contact center, banking operations, or financial services experience
- 3+ years of leadership experience managing supervisors, managers, or multiple teams
- Experience within Wealth Management, Private Banking, Trust Services, Brokerage Services, or Investment Operations preferred
- Proven leadership and people management skills
- Experience managing service operations through metrics and performance analytics
- Strong business acumen and strategic thinking capabilities
- Excellent communication, presentation, and relationship-building skills
- Knowledge of banking regulations, risk management, and compliance requirements
- Proficiency with CRM systems, workforce management tools, call center platforms, and Microsoft Office applications
How to Apply
- Click "Apply Now" to submit your resume through our career site
- Be sure to include any relevant experience that aligns with the role.
Qualified candidates will be contacted by a member of our recruitment team for next steps
About eClerx
eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.
For more information, visit www.eclerx.com Â
You can also find us on:
https://www.linkedin.com/company/eclerx/Â
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eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here