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Customer Service Manager Jobs in Ridgewood, NJ (NOW HIRING)

Frescos Grand Cantina LLC

Service Manager

Queens, NY · On-site

$40K - $52K/yr

As the Service Manager, you will oversee daily operations, manage staff, and ensure that all ... Address any customer needs and provide expert solutions. * Conduct daily walk thru and pre-shift ...

Pros Mechanics

Service Manager

Fairfield, NJ

$100K - $115K/yr

Your primary duties will include managing the service team, ensuring efficient workflow, maintaining high levels of customer satisfaction, and driving performance across key metrics. Responsibilities:

Haddad Plumbing & Heating Inc.

Service Manager

Newark, NJ · On-site

$70K - $85K/yr

Respond to operational, employee, and customer issues promptly and efficiently. * Review and process all invoices accurately and timely. * Develop and manage service inventory policies, levels, and ...

Haddad Plumbing & Heating

Service Manager

Newark, NJ · On-site

$70K - $85K/yr

Respond to operational, employee, and customer issues promptly and efficiently. * Review and process all invoices accurately and timely. * Develop and manage service inventory policies, levels, and ...

Sprouts Farmers Market

Service Manager

Hartsdale, NY · On-site

$22.30 - $35.70/hr

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Hartsdale, NY · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

MTLR Corp.

Service Manager

Brooklyn, NY · On-site

$60K - $65K/yr

Handle customer complaints or concerns regarding services, products, or personnel quickly and ... Manage time cards, time off requests of branch personnel * Speak with customers about inspections ...

Burlington

Service Manager

New York, NY

$27.60 - $42.55/hr

You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, while also ... You'll Come With 3+ years of Retail Management or Store Operations experience at an Off Price, Big ...

Kitchen Dynamics Corp

Service Manager

Englewood, NJ · On-site

$65K - $75K/yr

Paid time off Service Manager Commercial Kitchen Equipment Service Kitchen Dynamics Location ... Serve as the central communication point between customers, technicians, vendors, and management

RimePro Inc

Service Manager

New York, NY

$90K - $150K/yr

This role oversees a small team of service technicians and is responsible for daily operations ... Maintain strong relationships with commercial customers and property managers * Schedule and ...

Westminster Management

Service Manager

East Hanover, NJ · On-site

Conduct cost-benefit analyses (in-house vs. contractor) and manage vendor contracts to optimize service delivery. Create and monitor the annual maintenance budget. * Strategize for Success: Prepare ...

Burlington

Service Manager

New York, NY

$27.60 - $42.55/hr

Ensure team delivers excellent customer service while demonstrating a high degree of professionalism. You'll Come With 3+ years of Retail Management and Operations experience at an Off Price, Big Box ...

Da Toscano

Service Manager

New York, NY · On-site

$70K - $72K/yr

A Service Manager responsible for "putting out" coordinates communication between the kitchen and front-of-house staff to ensure food is delivered accurately, quickly, and to quality standards while ...

Albireo Energy

Service Manager

New York, NY

Includes regular customer account site visits, meetings, and reporting as required by contract ... With Service Coordinator and Support team, help manage the execution of all Service Agreement plans ...

Albireo Energy

Service Manager

New York, NY · On-site

Includes regular customer account site visits, meetings, and reporting as required by contract ... With Service Coordinator and Support team, help manage the execution of all Service Agreement plans ...

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Ridgewood, NJ

Customer Service Manager information

See Ridgewood, NJ salary details

$24.8K

$58.7K

$102.2K

How much do customer service manager jobs pay per year?

As of Jun 13, 2026, the average yearly pay for customer service manager in Ridgewood, NJ is $58,682.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $70,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 5 P's of customer service?

The 5 P's of customer service are Product, Price, Place, Promotion, and People. For a Customer Service Manager, understanding these elements helps in delivering effective service, managing customer expectations, and improving overall satisfaction. Focusing on People, including communication and empathy, is especially crucial in customer interactions.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and support business goals.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor service quality, and use tools like CRM systems to improve customer experience and support business goals.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in executive or specialized management positions, such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Ridgewood, NJ? The most popular types of Customer Service jobs in Ridgewood, NJ are:
What job categories do people searching Customer Service Manager jobs in Ridgewood, NJ look for? The top searched job categories for Customer Service Manager jobs in Ridgewood, NJ are:
What cities near Ridgewood, NJ are hiring for Customer Service Manager jobs? Cities near Ridgewood, NJ with the most Customer Service Manager job openings:
Customer Service Manager jobs near you

Service Manager

Frescos Grand Cantina LLC

Queens, NY • On-site

$40K - $52K/yr

Full-time

Posted 20 days ago

Job description

Overview
We are seeking a dedicated and experienced Restaurant Service Manager to lead our Day-to-Day Service and Operations. The ideal candidate will possess a strong background in Hospitality and Management, with a focus on delivering exceptional Customer Service. As the Service Manager, you will oversee daily operations, manage staff, and ensure that all service requests are handled efficiently and effectively. Your leadership will be crucial in maintaining high standards of quality and safety while fostering a positive work environment.

Responsibilities

  • Oversee the daily operations of the restaurant, ensuring efficient workflow and team productivity.
  • Manage and train service staff, including bussers, servers and bartenders, to uphold our quality standards and maintain quality and consistency.
  • Address any customer needs and provide expert solutions.
  • Conduct daily walk thru and pre-shift meetings.
  • Perform end of shift walk-thru and shift close meetings.
  • Corrective action/on the spot coaching of Service Team.
  • Collaborate with service teams to promote incredible service and enhance customer satisfaction.
  • Manage all reservations for the restaurant and training the service staff to properly make reservations.
  • Create and Oversee all Logistics for Weekly, Monthly and Specialty Events (Floor Plans, Special Menus, Etc...) and communicate it with the Service Team.

Requirements

  • Proven experience in hospitality management or a similar role.
  • Strong knowledge of customer service and team management.
  • Experienced in Serving and Bartending.
  • Excellent leadership skills with the ability to motivate and manage a diverse team.
  • Exceptional communication skills for effective interaction with customers and staff.
  • Problem-solving mindset with a focus on delivering high-quality results.
  • NYC Dept. of Health Food Handlers
  • TIPS Certified

Company Description

Fresco's are Gay-Owned & Operated Mexican-Fusion Restaurants that pride ourselves with being an Inclusive & Safe Space for everyone from Staff to Guest.
We foster a Family-Like environment and we strive and enjoy creating memorable experiences for our guest and building relationships with our community.
A fun and energetic place, where everyone works as a team to accomplish our goals and mission.
If this sounds like somewhere you want to work, send your resume to FRESCOSNYC@GMAIL.COM to schedule an interview - We look forward to meeting you!!
Salary is competitive and commensurated with experience (40k - 55k plus some benefits)
We are looking for enthusiastic, dependable and adaptable team players that want to contribute in an environment where their efforts will be appreciated. You must understand your role to entertain and deliver a personalized and fun atmosphere. - Help us create memorable experiences for our guests!