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Customer Service Manager Jobs in Ridgewood, NJ (NOW HIRING)

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Hackensack, NJ · On-site

$20 - $30/hr

Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering exceptional service during regular day shifts while collaborating effectively to address customer ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Hackensack, NJ · On-site

$20 - $30/hr

Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering exceptional service during regular day shifts while collaborating effectively to address customer ...

Nanuet

Service Manager

Nanuet, NY

$63K - $91K/yr

Excellent customer service disposition * Good communication skills * Leadership ability * Team ... As a Midas automotive service manager, you will manage and direct all automotive and general ...

Harriman

Service Manager

Harriman, NY

$63K - $91K/yr

Excellent customer service disposition * Good communication skills * Leadership ability * Team ... As a Midas automotive service manager, you will manage and direct all automotive and general ...

NY Marketing Firm

Customer Service Management

Manhattan, NY · On-site

$17.75 - $24/hr

Customer Service Management POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune ...

JEAN-GEORGES MANAGEMENT

Service Manager

Manhattan, NY · On-site

$70K - $80K/yr

Customer Service: * Ensure all guests receive exceptional service, addressing any complaints or ... Manage reservation systems and seating plans to optimize service efficiency and customer ...

NY Marketing Firm

Customer Service Management

New York, NY

$17.50 - $23.75/hr

Company Description POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 ...

NY Marketing Firm

Customer Service Management

New York, NY

$17.50 - $23.75/hr

Company Description POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Ridgewood, NJ

Customer Service Manager information

See Ridgewood, NJ salary details

$24.8K

$58.7K

$102.2K

How much do customer service manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer service manager in Ridgewood, NJ is $58,682.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $70,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Ridgewood, NJ? The most popular types of Customer Service jobs in Ridgewood, NJ are:
What job categories do people searching Customer Service Manager jobs in Ridgewood, NJ look for? The top searched job categories for Customer Service Manager jobs in Ridgewood, NJ are:
What cities near Ridgewood, NJ are hiring for Customer Service Manager jobs? Cities near Ridgewood, NJ with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Ridgewood, NJ as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 4% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $58,682 per year, or $28.2 per hour.

Customer Service Rep - Entry Level CSR

Xcel Management Inc

Hackensack, NJ • On-site

$20 - $30/hr

Full-time

Posted 22 days ago

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Job description

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering exceptional service during regular day shifts while collaborating effectively to address customer needs and contribute to sales efforts.

Responsibilities

  • Provide timely and accurate customer support in person
  • Develop and maintain strong product knowledge to assist customers effectively
  • Collaborate with team members to ensure a seamless customer experience
  • Assist in identifying sales opportunities and support sales initiatives

Preferred Qualifications

  • High school diploma or equivalent


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