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Customer Service Manager Jobs in Ridgewood, NJ (NOW HIRING)

NY Marketing Firm

Customer Service Management

New York, NY

$17.50 - $23.75/hr

Company Description POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 ...

Frescos Grand Cantina LLC

Service Manager

Queens, NY · On-site

$40K - $52K/yr

As the Service Manager, you will oversee daily operations, manage staff, and ensure that all ... Address any customer needs and provide expert solutions. * Conduct daily walk thru and pre-shift ...

Frescos Grand Cantina LLC

Service Manager

Queens, NY · On-site

$40K - $52K/yr

As the Service Manager, you will oversee daily operations, manage staff, and ensure that all ... Address any customer needs and provide expert solutions. * Conduct daily walk thru and pre-shift ...

Pros Mechanics

Service Manager

Fairfield, NJ · On-site

$100K - $115K/yr

Your primary duties will include managing the service team, ensuring efficient workflow, maintaining high levels of customer satisfaction, and driving performance across key metrics. Responsibilities:

Haddad Plumbing & Heating

Service Manager

Newark, NJ · On-site

Respond to operational, employee, and customer issues promptly and efficiently. * Review and process all invoices accurately and timely. * Develop and manage service inventory policies, levels, and ...

Climate Pros LLC

Service Manager

Fairfield, NJ · On-site

Our customers aren't just businesses; they're change-makers, innovators, and visionaries in their ... Service Management: * Provide exceptional support to both internal and external customers.

MTLR Corp.

Service Manager

Brooklyn, NY · On-site

$60K - $65K/yr

Handle customer complaints or concerns regarding services, products, or personnel quickly and ... Manage time cards, time off requests of branch personnel * Speak with customers about inspections ...

Burlington

Service Manager

New York, NY

$27.60 - $42.55/hr

You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, while also ... You'll Come With 3+ years of Retail Management or Store Operations experience at an Off Price, Big ...

RimePro Inc

Service Manager

New York, NY

$90K - $150K/yr

This role oversees a small team of service technicians and is responsible for daily operations ... Maintain strong relationships with commercial customers and property managers * Schedule and ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Ridgewood, NJ

Customer Service Manager information

See Ridgewood, NJ salary details

$24.8K

$58.7K

$102.2K

How much do customer service manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for customer service manager in Ridgewood, NJ is $58,682.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $70,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Ridgewood, NJ? The most popular types of Customer Service jobs in Ridgewood, NJ are:
What job categories do people searching Customer Service Manager jobs in Ridgewood, NJ look for? The top searched job categories for Customer Service Manager jobs in Ridgewood, NJ are:
What cities near Ridgewood, NJ are hiring for Customer Service Manager jobs? Cities near Ridgewood, NJ with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Ridgewood, NJ as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $58,682 per year, or $28.2 per hour.

Customer Service Management

NY Marketing Firm

New York, NY

$17.50 - $23.75/hr

Full-time

Re-posted 16 days ago

Job description

Company Description

POWERED BY PEOPLE

Job Description

Customer Service Management

Company Overview 

Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 clients. Our companywide initiatives are to better our service for our clients in order to solidify partnerships, retain customer relations, acquire new business, and overall, increase the value of our client's brands. Our solid structure and continuous desire to improve will help to obtain future goals. It is our mission to continue to drive revenue for our clients through integrity, professionalism, and genuine hard work.
Our goal is to provide an environment in which our clients and staff can be placed in a position of continuous and unlimited growth potential. We strive to attain genuine and long lasting relationships, to set the example for others to emulate, and to be the leader in the field of direct sales and marketing.

Job Description 

NY Marketing Firm, LLC offers an exciting, fast-paced, results driven environment. Currently, NY Marketing Firm, LLC is seeking qualified candidates who are looking for a REAL career move to get their foot in the door. We are looking to fill sales and marketing positions from the entry level. We have found that those with any customer service experience thrive with our company. We provide training to all qualified candidates, continued education from entry level and beyond. 

Please forward resumes in Word or PDF format to [email protected] or contact our Human Resource at 716.791.9147

www.NYMarketingFirm.org

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