Customer Service Manager
$15.90 - $16.90/hr
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...
Customer Service Manager
$15.90 - $16.90/hr
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...
Customer Service Manager
$20.15 - $21.15/hr
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...
Customer Service Manager
$20.15 - $21.15/hr
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...
Customer Service Manager
$20.15 - $21.15/hr
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...
Customer Service Manager
$20.15 - $21.15/hr
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...
Customer Service Manager
Staten Island, NY · On-site
$20.15 - $21.15/hr
The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...
Customer Service Manager
Staten Island, NY · On-site
$20.15 - $21.15/hr
The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...
Customer Service Manager
Paramus, NJ · On-site
$15.90 - $16.90/hr
The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...
Customer Service Manager
Paramus, NJ · On-site
$15.90 - $16.90/hr
The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...
Customer Service Manager
Iselin, NJ · On-site
$20.15 - $21.15/hr
The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...
Customer Service Manager
Iselin, NJ · On-site
$20.15 - $21.15/hr
The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...
Customer Service Manager Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and ...
Customer Service Manager Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and ...
Customer Service Manager
$100K - $130K/yr
Could you be the full-time onsite Customer Service Manager in New York Airport, NY, US we're looking for? Your future role Take on a new challenge and apply your customer-centric expertise in a new ...
Customer Service Manager
$100K - $130K/yr
Could you be the full-time onsite Customer Service Manager in New York Airport, NY, US we're looking for? Your future role Take on a new challenge and apply your customer-centric expertise in a new ...
Scope of the Role The Customer Service Manager is responsible for leading the customer service team in delivering high-quality service and operational support to customers across international ...
Scope of the Role The Customer Service Manager is responsible for leading the customer service team in delivering high-quality service and operational support to customers across international ...
Customer Service Manager
New York, NY · On-site
$70K - $80K/yr
We are seeking a Customer Service Manager to join our team. In this role, you will be responsible for responding to customer inquiries, resolving complaints, and ensuring every customer receives ...
Customer Service Manager
New York, NY · On-site
$70K - $80K/yr
We are seeking a Customer Service Manager to join our team. In this role, you will be responsible for responding to customer inquiries, resolving complaints, and ensuring every customer receives ...
Customer Service Manager
$100K - $130K/yr
Could you be the full-time onsite Customer Service Manager in New York Airport, NY, US we're looking for? Your future role Take on a new challenge and apply your customer-centric expertise in a new ...
Customer Service Manager
$100K - $130K/yr
Could you be the full-time onsite Customer Service Manager in New York Airport, NY, US we're looking for? Your future role Take on a new challenge and apply your customer-centric expertise in a new ...
Customer Service Manager
New York, NY · On-site
$90K - $120K/yr
Role Overview We're seeking a Customer Service Manager (Team Manager) to lead and scale our client service function supporting compliance and GRC engagements (SOC 2, ISO 27001, HIPAA, CMMC, etc.
Customer Service Manager
New York, NY · On-site
$90K - $120K/yr
Role Overview We're seeking a Customer Service Manager (Team Manager) to lead and scale our client service function supporting compliance and GRC engagements (SOC 2, ISO 27001, HIPAA, CMMC, etc.
Customer Service Manager
Jamaica, NY · On-site
$100K - $130K/yr
Could you be the full-time onsite Customer Service Manager in New York Airport, NY, US we're looking for? Your future role Take on a new challenge and apply your customer-centric expertise in a new ...
Customer Service Manager
Jamaica, NY · On-site
$100K - $130K/yr
Could you be the full-time onsite Customer Service Manager in New York Airport, NY, US we're looking for? Your future role Take on a new challenge and apply your customer-centric expertise in a new ...
Customer Service Manager
Manhattan, NY · Remote
$65/hr
Customer Service Manager Location: Remote - US Based Salary: $60-70k base, $65-75k OTE About Clever Clever is a venture-backed real estate technology company on a mission to revolutionize the way ...
Customer Service Manager
Manhattan, NY · Remote
$65/hr
Customer Service Manager Location: Remote - US Based Salary: $60-70k base, $65-75k OTE About Clever Clever is a venture-backed real estate technology company on a mission to revolutionize the way ...
Customer Service Manager
Jamaica, NY · On-site
$100K - $130K/yr
Could you be the full-time onsite Customer Service Manager in New York Airport, NY, US we're looking for? Your future role Take on a new challenge and apply your customer-centric expertise in a new ...
Customer Service Manager
Jamaica, NY · On-site
$100K - $130K/yr
Could you be the full-time onsite Customer Service Manager in New York Airport, NY, US we're looking for? Your future role Take on a new challenge and apply your customer-centric expertise in a new ...
Customer Service Manager
$90K - $120K/yr
Customer Service Manager (Team Manager) Agency Cybersecurity is a fast growing venture backed startup that provides best-in-class cybersecurity and compliance. Our software and services simplify ...
Customer Service Manager
$90K - $120K/yr
Customer Service Manager (Team Manager) Agency Cybersecurity is a fast growing venture backed startup that provides best-in-class cybersecurity and compliance. Our software and services simplify ...
Customer Service Manager
$90K - $120K/yr
Role Overview We're seeking a Customer Service Manager (Team Manager) to lead and scale our client service function supporting compliance and GRC engagements (SOC 2, ISO 27001, HIPAA, CMMC, etc.
Customer Service Manager
$90K - $120K/yr
Role Overview We're seeking a Customer Service Manager (Team Manager) to lead and scale our client service function supporting compliance and GRC engagements (SOC 2, ISO 27001, HIPAA, CMMC, etc.
Customer Service Manager - In-Store
Brooklyn, NY · On-site
$65K - $85K/yr
We are looking for someone with a strong background in customer service management, preferably within the furniture, mattress, retail, or e-commerce industry. The ideal candidate is organized ...
Quick apply
Customer Service Manager - In-Store
Brooklyn, NY · On-site
$65K - $85K/yr
We are looking for someone with a strong background in customer service management, preferably within the furniture, mattress, retail, or e-commerce industry. The ideal candidate is organized ...
Customer Service Manager - In-Store
$65K - $85K/yr
We are looking for someone with a strong background in customer service management, preferably within the furniture, mattress, retail, or e-commerce industry. The ideal candidate is organized ...
Quick apply
Customer Service Manager - In-Store
$65K - $85K/yr
We are looking for someone with a strong background in customer service management, preferably within the furniture, mattress, retail, or e-commerce industry. The ideal candidate is organized ...
Customer Service Manager, Airport Customer Care
$51K - $86.50K/yr
American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able ...
Customer Service Manager, Airport Customer Care
$51K - $86.50K/yr
American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able ...
Customer Service Manager information
See Montclair, NJ salary details
$25K - $32.1K
5% of jobs
$32.1K - $39.1K
14% of jobs
$41.9K is the 25th percentile. Wages below this are outliers.
$39.1K - $46.2K
16% of jobs
The median wage is $52.6K / yr.
$46.2K - $53.3K
17% of jobs
$53.3K - $60.4K
12% of jobs
$60.4K - $67.5K
9% of jobs
$69.1K is the 75th percentile. Wages above this are outliers.
$67.5K - $74.6K
11% of jobs
$74.6K - $81.7K
6% of jobs
$81.7K - $88.7K
5% of jobs
$88.7K - $95.8K
2% of jobs
$95.8K - $102.9K
3% of jobs
$25K
$59.1K
$102.9K
How much do customer service manager jobs pay per year?
As of May 28, 2026, the average yearly pay for customer service manager in Montclair, NJ is $59,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $71,300.00 per year, depending on experience, location, and employer.
What Do Customer Service Managers Do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What are some common challenges faced by Customer Service Managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What does a Customer Service Manager do?
A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Montclair, NJ? The most popular types of Customer Service jobs in Montclair, NJ are:
What job categories do people searching Customer Service Manager jobs in Montclair, NJ look for? The top searched job categories for Customer Service Manager jobs in Montclair, NJ are:
What cities near Montclair, NJ are hiring for Customer Service Manager jobs? Cities near Montclair, NJ with the most Customer Service Manager job openings:
Hobby Lobby rating
6.2
Based on 841 frontline employees who took The Breakroom Quiz
19th of 39 rated national retailers
Job description
New opportunity available for a Customer Service Manager.
The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY.
Responsibilities:
- Perform duties as front-end manager
- Assist customers with returns
- Manage registers
- Assist customers as needed
- Provide excellent customer service
Starting part-time range - $15.90 - $16.90 per hour
What Hobby Lobby employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Hobby Lobby
Sourced by ZipRecruiter
Hobby Lobby is Primarily an Arts and Crafts store but also includes Hobbies, Picture framing, Jewelry making, Fabrics, Floral and Wedding supplies, Cards and Party ware, Baskets, Wearable art, Home decor and Holiday Merchandise. Corporate headquarters include over 12 million square feet of manufacturing, distribution and an office complex in Oklahoma City. What began as a $600 start up, Continues to grow and expand enabling customers across the Nation to Live a Creative Life.
Industry
Retail and manufacturing
Company size
10,000+ Employees
Headquarters location
Oklahoma City, OK, US