Customer Service Manager
$20.15 - $21.15/hr
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...
Customer Service Manager
$20.15 - $21.15/hr
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...
Customer Service Manager
Englishtown, NJ · On-site
$20.15 - $21.15/hr
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...
Customer Service Manager
Englishtown, NJ · On-site
$20.15 - $21.15/hr
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...
Customer Service Manager
Englishtown, NJ · On-site
$20.15 - $21.15/hr
The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...
Customer Service Manager
Englishtown, NJ · On-site
$20.15 - $21.15/hr
The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...
Customer Service Manager
Iselin, NJ · On-site
$20.15 - $21.15/hr
The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...
Customer Service Manager
Iselin, NJ · On-site
$20.15 - $21.15/hr
The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...
Customer Service Manager
New York, NY · On-site
Manage adherence to customer service policies, procedures, and best practices * Handle, track, and report on customer complaints and inquiries with professionalism and urgency * Manage back-office ...
Customer Service Manager
New York, NY · On-site
Manage adherence to customer service policies, procedures, and best practices * Handle, track, and report on customer complaints and inquiries with professionalism and urgency * Manage back-office ...
Manage adherence to customer service policies, procedures, and best practices * Handle, track, and report on customer complaints and inquiries with professionalism and urgency * Manage back-office ...
Manage adherence to customer service policies, procedures, and best practices * Handle, track, and report on customer complaints and inquiries with professionalism and urgency * Manage back-office ...
Customer Service Manager
New York, NY · On-site
$90K - $120K/yr
Role Overview We're seeking a Customer Service Manager (Team Manager) to lead and scale our client service function supporting compliance and GRC engagements (SOC 2, ISO 27001, HIPAA, CMMC, etc.
Customer Service Manager
New York, NY · On-site
$90K - $120K/yr
Role Overview We're seeking a Customer Service Manager (Team Manager) to lead and scale our client service function supporting compliance and GRC engagements (SOC 2, ISO 27001, HIPAA, CMMC, etc.
Customer Service Manager
East Hanover, NJ · On-site
$16.92 - $17.42/hr
Role models outstanding customer service. * Creates a positive internal and external customer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Service Manager
East Hanover, NJ · On-site
$16.92 - $17.42/hr
Role models outstanding customer service. * Creates a positive internal and external customer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Service Manager
East Hanover, NJ · On-site
$16.92 - $17.42/hr
Role models outstanding customer service. * Creates a positive internal and external customer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Service Manager
East Hanover, NJ · On-site
$16.92 - $17.42/hr
Role models outstanding customer service. * Creates a positive internal and external customer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Service Manager
$16.92 - $17.42/hr
Role models outstanding customer service. * Creates a positive internal and external customer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Service Manager
$16.92 - $17.42/hr
Role models outstanding customer service. * Creates a positive internal and external customer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Dispatcher & Customer Service Manager
Freehold, NJ · On-site
$17 - $21.25/hr
Dispatcher & Customer Service Manager Leadership Opportunity | Mr. Rooter Plumbing We are seeking a Dispatcher & Customer Service Manager to lead, train, and elevate our dispatch and customer service ...
Dispatcher & Customer Service Manager
Freehold, NJ · On-site
$17 - $21.25/hr
Dispatcher & Customer Service Manager Leadership Opportunity | Mr. Rooter Plumbing We are seeking a Dispatcher & Customer Service Manager to lead, train, and elevate our dispatch and customer service ...
Dispatcher & Customer Service Manager
$17 - $21.25/hr
Dispatcher & Customer Service Manager Leadership Opportunity | Mr. Rooter Plumbing We are seeking a Dispatcher & Customer Service Manager to lead, train, and elevate our dispatch and customer service ...
Dispatcher & Customer Service Manager
$17 - $21.25/hr
Dispatcher & Customer Service Manager Leadership Opportunity | Mr. Rooter Plumbing We are seeking a Dispatcher & Customer Service Manager to lead, train, and elevate our dispatch and customer service ...
Customer Service Manager, Aerospace
$123K - $139K/yr
Customer Service Manager, Aerospace Location: Falconer, Ny Salary Range: $123,000.00 to $139,000.00 About SKF: SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow! SKF is ...
Customer Service Manager, Aerospace
$123K - $139K/yr
Customer Service Manager, Aerospace Location: Falconer, Ny Salary Range: $123,000.00 to $139,000.00 About SKF: SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow! SKF is ...
Customer Service Manager (E-commerce)
New York, NY · On-site
$70K - $80K/yr
We are seeking a Customer Service Manager to join our team. In this role, you will be responsible for responding to customer inquiries, resolving complaints, and ensuring every customer receives ...
Customer Service Manager (E-commerce)
New York, NY · On-site
$70K - $80K/yr
We are seeking a Customer Service Manager to join our team. In this role, you will be responsible for responding to customer inquiries, resolving complaints, and ensuring every customer receives ...
Customer Service Manager (m/f/d)
Secaucus, NJ · On-site
$60K - $75K/yr
Become Customer Service Manager (m/f/d) at Retarus. Retarus is a worldwide provider of cloud-based messaging solutions at enterprise scale. We serve over 40% of the companies listed on the S&P Global ...
Customer Service Manager (m/f/d)
Secaucus, NJ · On-site
$60K - $75K/yr
Become Customer Service Manager (m/f/d) at Retarus. Retarus is a worldwide provider of cloud-based messaging solutions at enterprise scale. We serve over 40% of the companies listed on the S&P Global ...
Responsible for coaching and developing reports on customer service processes and best practices. * Manage metrics, performance criteria, policies, and procedures to improve call center productivity ...
Responsible for coaching and developing reports on customer service processes and best practices. * Manage metrics, performance criteria, policies, and procedures to improve call center productivity ...
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Customer Service Representative
Branchburg, NJ · On-site
$18 - $20/hr
Customer Service Representative position is the front line to our customers. It is paramount to be ... Need to prioritize and manage multiple responsibilities (work with a sense of urgency). * Must ...
Quick apply
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Customer Service Representative
Branchburg, NJ · On-site
$18 - $20/hr
Customer Service Representative position is the front line to our customers. It is paramount to be ... Need to prioritize and manage multiple responsibilities (work with a sense of urgency). * Must ...
Service Manager
Springfield, NJ · On-site
At Autoland Toyota Chrysler Jeep Dodge Ram, we are committed to an environment where the customer ... We are looking for a highly motivated candidate with Automotive Service Management experience to ...
Service Manager
Springfield, NJ · On-site
At Autoland Toyota Chrysler Jeep Dodge Ram, we are committed to an environment where the customer ... We are looking for a highly motivated candidate with Automotive Service Management experience to ...
Service Manager
Springfield, NJ · On-site
At Autoland Toyota Chrysler Jeep Dodge Ram, we are committed to an environment where the customer ... We are looking for a highly motivated candidate with Automotive Service Management experience to ...
Service Manager
Springfield, NJ · On-site
At Autoland Toyota Chrysler Jeep Dodge Ram, we are committed to an environment where the customer ... We are looking for a highly motivated candidate with Automotive Service Management experience to ...
Service Manager
Springfield, NJ · On-site
At Autoland Toyota Chrysler Jeep Dodge Ram, we are committed to an environment where the customer ... We are looking for a highly motivated candidate with Automotive Service Management experience to ...
Service Manager
Springfield, NJ · On-site
At Autoland Toyota Chrysler Jeep Dodge Ram, we are committed to an environment where the customer ... We are looking for a highly motivated candidate with Automotive Service Management experience to ...
Customer Service Manager information
See Edison, NJ salary details
$24.8K - $31.9K
5% of jobs
$31.9K - $39K
14% of jobs
$41.7K is the 25th percentile. Wages below this are outliers.
$39K - $46K
16% of jobs
The median wage is $52.4K / yr.
$46K - $53.1K
17% of jobs
$53.1K - $60.1K
12% of jobs
$60.1K - $67.2K
9% of jobs
$68.8K is the 75th percentile. Wages above this are outliers.
$67.2K - $74.2K
11% of jobs
$74.2K - $81.3K
6% of jobs
$81.3K - $88.3K
5% of jobs
$88.3K - $95.4K
2% of jobs
$95.4K - $102.4K
3% of jobs
$24.8K
$58.8K
$102.4K
How much do customer service manager jobs pay per year?
As of Jul 27, 2026, the average yearly pay for customer service manager in Edison, NJ is $58,818.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,600.00 and $71,000.00 per year, depending on experience, location, and employer.
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
What are some common challenges faced by Customer Service Managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What are the 7 Cs of customer service?
The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.
What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What do you do as a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.
Do you need a degree to be a customer service manager?
A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.
What is the role of a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.
What does a Customer Service Manager do?
A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.
What's the highest paying customer service job?
The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.
What are the 7 C's of customer service?
The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.
What Do Customer Service Managers Do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Edison, NJ? The most popular types of Customer Service jobs in Edison, NJ are:
What are popular job titles related to Customer Service Manager jobs in Edison, NJ? For Customer Service Manager jobs in Edison, NJ, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Edison, NJ look for? The top searched job categories for Customer Service Manager jobs in Edison, NJ are:
What cities near Edison, NJ are hiring for Customer Service Manager jobs? Cities near Edison, NJ with the most Customer Service Manager job openings:
Hobby Lobby rating
6.3
Based on 874 frontline employees who took The Breakroom Quiz
18th of 39 rated national retailers
Job description
New opportunity available for a Customer Service Manager.
The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY.
Responsibilities:
- Perform duties as front-end manager
- Assist customers with returns
- Manage registers
- Assist customers as needed
- Provide excellent customer service
Starting full-time range - $20.15 - $21.15 per hour
What Hobby Lobby employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Hobby Lobby
Sourced by ZipRecruiter
Hobby Lobby is Primarily an Arts and Crafts store but also includes Hobbies, Picture framing, Jewelry making, Fabrics, Floral and Wedding supplies, Cards and Party ware, Baskets, Wearable art, Home decor and Holiday Merchandise. Corporate headquarters include over 12 million square feet of manufacturing, distribution and an office complex in Oklahoma City. What began as a $600 start up, Continues to grow and expand enabling customers across the Nation to Live a Creative Life.
Industry
Retail and manufacturing
Company size
10,000+ Employees
Headquarters location
Oklahoma City, OK, US