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Customer Service Manager Jobs in Edison, NJ (NOW HIRING)

JEAN-GEORGES MANAGEMENT

Service Manager

Manhattan, NY

$70K - $80K/yr

Customer Service: * Ensure all guests receive exceptional service, addressing any complaints or ... Manage reservation systems and seating plans to optimize service efficiency and customer ...

Aequor Inc

Customer Service

Somerset, NJ · On-site

$16 - $21.75/hr

Customer Service Representative Responsible for all Customer Service activities in support of both ... Oversight on the Order Management Process and develop key relationships at our 3PL partner with ...

NY Marketing Firm

Customer Service Management

New York, NY

$17.50 - $23.75/hr

Company Description POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 ...

NY Marketing Firm

Customer Service Management

New York, NY

$17.50 - $23.75/hr

Company Description POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 ...

Aequor Technologies

Customer Service

Somerset, NJ · On-site

$16 - $21.75/hr

Responsible for all Customer Service activities in support of both the Brand and Generics divisions ... Oversight on the Order Management Process and develop key relationships at our 3PL partner with ...

BEUMER Group

Service Manager

Somerset, NJ

The Service Manager, Customer Support is responsible for managing customer support and service operations to ensure timely, high-quality service delivery and customer satisfaction. This role runs ...

Frescos Grand Cantina LLC

Service Manager

Queens, NY · On-site

$40K - $52K/yr

As the Service Manager, you will oversee daily operations, manage staff, and ensure that all ... Address any customer needs and provide expert solutions. * Conduct daily walk thru and pre-shift ...

BEUMER Group

Service Manager

Somerset, NJ

$115K - $125K/yr

The Service Manager, Customer Support is responsible for managing customer support and service operations to ensure timely, high-quality service delivery and customer satisfaction. This role runs ...

Frescos Grand Cantina LLC

Service Manager

Queens, NY · On-site

$40K - $52K/yr

As the Service Manager, you will oversee daily operations, manage staff, and ensure that all ... Address any customer needs and provide expert solutions. * Conduct daily walk thru and pre-shift ...

BEUMER Group

Service Manager

Somerset, NJ

$115K - $125K/yr

The Service Manager, Customer Support is responsible for managing customer support and service operations to ensure timely, high-quality service delivery and customer satisfaction. This role runs ...

BEUMER Group

Service Manager

Somerset, NJ · On-site +1

$115K - $125K/yr

The Service Manager, Customer Support is responsible for managing customer support and service operations to ensure timely, high-quality service delivery and customer satisfaction. This role runs ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Edison, NJ

Customer Service Manager information

See Edison, NJ salary details

$24.5K

$58K

$101K

How much do customer service manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer service manager in Edison, NJ is $57,994.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Edison, NJ? The most popular types of Customer Service jobs in Edison, NJ are:
What are popular job titles related to Customer Service Manager jobs in Edison, NJ? For Customer Service Manager jobs in Edison, NJ, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Edison, NJ look for? The top searched job categories for Customer Service Manager jobs in Edison, NJ are:
What cities near Edison, NJ are hiring for Customer Service Manager jobs? Cities near Edison, NJ with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Edison, NJ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $57,994 per year, or $27.9 per hour.

Customer Service and Logistics Manager

Hermann Forwarding

Monmouth Junction, NJ • On-site

$80K - $100K/yr

Full-time

Posted 12 days ago

Job description

Purpose of Position: The Customer Service Manager is responsible for leading and developing a team of Customer Service Representatives (CSRs) within a fast-paced third-party logistics (3PL) environment.


This role ensures exceptional customer service delivery, operational excellence, and customer satisfaction through effective team leadership, process improvement, and cross-functional collaboration.


The Customer Service Manager serves as the primary escalation point for customer concerns and partners closely with transportation, brokerage, and account management teams to ensure efficient execution of customer requirements and service level commitments.


Essential Functions:

Team Leadership & Development

  • Lead, coach, and develop a team of Customer Service Representatives.
  • Establish performance expectations and conduct regular performance reviews.
  • Monitor workload distribution and staffing levels to ensure optimal service coverage.
  • Provide training and onboarding for new team members.
  • Foster a culture of accountability, continuous improvement, and customer focus.

Customer Relationship Management

  • Serve as the primary escalation point for customer inquiries, issues, and complaints.
  • Build and maintain strong customer relationships by delivering exceptional service and responsiveness.
  • Conduct regular customer business reviews and service discussions as needed.
  • Ensure customer requests are handled accurately, professionally, and within established service level agreements (SLAs).

Operational Coordination

  • Partner with warehouse operations, transportation, inventory control, brokerage, and account management teams to resolve issues and support customer requirements.
  • Monitor order fulfillment, shipping activities, inventory discrepancies, transportation exceptions, and service failures.
  • Ensure customer requirements are communicated effectively across operational teams.
  • Support implementation and onboarding of new customers and business expansions.
  • Coordinate service recovery efforts and communicate resolution plans for customer-impacting events.

Brokerage Management

  • Support and oversee customer-facing brokerage activities to ensure successful execution of transportation services.
  • Serve as a liaison between customers, carriers, brokers, and internal transportation teams to facilitate timely and accurate freight movement.
  • Monitor carrier performance, service levels, and capacity availability to support customer commitments and operational requirements.
  • Collaborate with transportation and brokerage teams to resolve shipment delays, freight exceptions, and service failures.
  • Ensure accurate and timely communication of shipment status, freight visibility, and issue resolution to customers.
  • Develop and maintain positive carrier and transportation partner relationships to support capacity, service reliability, and business growth.
  • Review transportation performance, freight costs, and service trends to identify opportunities for operational improvement and cost efficiencies.
  • Support carrier compliance initiatives, transportation documentation requirements, and adherence to regulatory standards.
  • Partner with transportation leadership to optimize routing, improve service performance, and support continuous improvement initiatives.

Performance Management & Reporting

  • Track and analyze customer service KPIs, including:
    • Order Accuracy
    • On-Time Shipment Performance
    • Customer Satisfaction Scores
    • Response and Resolution Times
    • Open Issue Management
    • Freight Service Performance
    • Carrier Performance Metrics
  • Identify trends and implement corrective actions to improve service performance.
  • Prepare and present operational and customer service reports to leadership and customers.

Process Improvement

  • Identify opportunities to improve customer service processes and operational efficiencies.
  • Lead continuous improvement initiatives to enhance customer satisfaction and productivity.
  • Develop and maintain standard operating procedures (SOPs).
  • Support system enhancements and process automation efforts.
  • Recommend process improvements related to transportation execution, shipment visibility, and issue resolution.

Compliance & Quality

  • Ensure compliance with company policies, customer requirements, and regulatory standards.
  • Maintain accurate documentation and records related to customer accounts, transportation activities, and service issues.
  • Promote adherence to quality standards and operational best practices.
  • Ensure transportation and brokerage activities comply with company, customer, and regulatory requirements.


Requirements:

Education

  • Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field preferred.
  • Equivalent combination of education and relevant experience may be considered.

Experience

  • 5+ years of experience in customer service, logistics, supply chain, transportation, or 3PL operations.
  • 2+ years of supervisory or management experience leading customer service teams.
  • Experience supporting warehouse distribution, transportation, fulfillment, or brokerage operations preferred.
  • Experience working with WMS, TMS, ERP, freight management platforms, and customer portals.
  • Experience with carrier management, transportation coordination, or freight brokerage operations strongly preferred.

Knowledge, Skills & Abilities

  • Strong leadership and team development skills.
  • Excellent customer relationship management capabilities.
  • Strong problem-solving and decision-making skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency in Microsoft Office Suite, particularly Excel.
  • Experience with Warehouse Management Systems (WMS) and Transportation Management Systems (TMS).
  • Knowledge of transportation operations, carrier management, and freight brokerage practices.
  • Strong analytical and reporting skills.
  • Exceptional verbal and written communication skills.
  • Strong negotiation, conflict resolution, and relationship management abilities.


Key Performance Indicators (KPIs)

  • Customer Satisfaction (CSAT)
  • On-Time Delivery Performance
  • Order Accuracy
  • Customer Issue Resolution Time
  • SLA Compliance
  • Team Productivity Metrics
  • Customer Retention
  • Employee Engagement and Retention
  • Carrier On-Time Performance
  • Load Coverage Success Rate
  • Freight Cost Management
  • Transportation Service Failure Resolution
  • Carrier Compliance and Performance Metrics


Leadership Competencies

  • Customer Focus
  • Strategic Thinking
  • Collaboration
  • Accountability
  • Change Management
  • Continuous Improvement
  • Coaching & Development
  • Results Orientation
  • Relationship Management
  • Negotiation and Influencing Skills
  • Operational Excellence



Working Conditions/Physical Requirements

  • Primarily office-based in a warehouse or distribution center environment.
  • May require periodic warehouse floor presence to support operational activities.
  • Occasional travel to customer sites, carrier locations, or company facilities may be required.


DISCLAIMER: This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this job. Reasonable accommodation may be made to qualified disabled individuals for the performance of essential duties and responsibilities.

FLSA Status: Exempt
Reports To: VP of Transportation
Direct Reports: Customer Service Representatives (CSRs) and/or Customer Service Leads, as applicable.