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Customer Service Manager Jobs in Ridgewood, NJ (NOW HIRING)

Fora Financial

Customer Service Manager

New York, NY · On-site

$75K - $95K/yr

Customer Service Manager About the Role We are seeking an experienced and customer-focused Customer Service Manager to lead our support team. In this role, you will be responsible for overseeing ...

Fora Financial

Customer Service Manager

New York, NY · On-site

$75K - $95K/yr

Customer Service ManagerAbout the Role We are seeking an experienced and customer-focused Customer Service Manager to lead our support team. In this role, you will be responsible for overseeing daily ...

Alstom

Customer Service Manager

Jamaica, NY

Could you be the full-time onsite Customer Service Manager in New York Airport, NY, US we're looking for? Your future role Take on a new challenge and apply your customer-centric expertise in a new ...

Alstom

Customer Service Manager

Jamaica, NY

Could you be the full-time onsite Customer Service Manager in New York Airport, NY, US we're looking for? Your future role Take on a new challenge and apply your customer-centric expertise in a new ...

Alstom

Customer Service Manager

Jamaica, NY · On-site

Could you be the full-time onsite Customer Service Manager in New York Airport, NY, US we're looking for? Your future role Take on a new challenge and apply your customer-centric expertise in a new ...

Tjx

Customer Service Manager

East Hanover, NJ · On-site

$16.92 - $17.42/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Service Manager

East Hanover, NJ · On-site

$16.92 - $17.42/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Ridgewood, NJ

Customer Service Manager information

See Ridgewood, NJ salary details

$24.8K

$58.7K

$102.2K

How much do customer service manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for customer service manager in Ridgewood, NJ is $58,682.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $70,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Ridgewood, NJ? The most popular types of Customer Service jobs in Ridgewood, NJ are:
What job categories do people searching Customer Service Manager jobs in Ridgewood, NJ look for? The top searched job categories for Customer Service Manager jobs in Ridgewood, NJ are:
What cities near Ridgewood, NJ are hiring for Customer Service Manager jobs? Cities near Ridgewood, NJ with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Ridgewood, NJ as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $58,682 per year, or $28.2 per hour.
Customer Service Manager

Customer Service Manager

Fora Financial

New York, NY • On-site

$75K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Customer Service Manager
About the Role
We are seeking an experienced and customer-focused Customer Service Manager to lead our support team. In this role, you will be responsible for overseeing daily customer service operations, developing team performance, and ensuring an exceptional customer experience across all touchpoints.
Key Responsibilities
  • Act as a player-coach: actively participate in day-to-day customer service operations (handling tickets, calls, or chats) while leading and developing the team - leading by example, not just from the sidelines
  • Lead, coach, and develop a team of customer service representatives to meet performance and quality standards
  • Monitor key metrics (CSAT, NPS, response time, resolution time, escalation rate) and drive continuous improvement
  • Manage adherence to customer service policies, procedures, and best practices
  • Handle, track, and report on customer complaints and inquiries with professionalism and urgency
  • Manage back-office support processes, including ACH banking operations, demonstrating exceptional attention to detail
  • Conduct regular team meetings, one-on-ones, and performance reviews
  • Recruit, hire, and train new customer service and/or banking staff; drive continuous training and recertifications.
  • Cross-departmental collaboration and relationship-building to resolve recurring customer issues and align priorities
  • Analyze customer feedback and service data to identify trends and improvement opportunities
  • Manage staffing schedules to ensure adequate coverage during peak periods
  • Prepare and present regular reports on team performance to senior leadership
  • Stay current on industry trends and customer service technology/tools
Required Qualifications
  • Bachelor's degree in Business Administration, Communications, or a related field (or equivalent experience)
  • 6+ years of experience in customer service, with at least 2 years in a supervisory or management role
  • Proven track record of managing and motivating a customer-facing team
  • Strong knowledge of customer service software, CRM systems, and help desk tools
  • Excellent verbal and written communication skills
  • Strong problem-solving and conflict-resolution abilities
  • Strong analytical and critical-thinking skills, with the ability to apply logic and deductive reasoning to diagnose root causes and resolve complex or ambiguous issues
  • Demonstrated ability to analyze data and translate insights into action
  • Experience setting and managing KPIs/SLAs
  • Work onsite in New York Office
Preferred Qualifications
  • Experience with tools such as Zendesk, Salesforce, or similar platforms
  • Experience leading remote or hybrid teams
  • Six Sigma, ITIL, or other process-improvement certification
Key Skills
  • Leadership and team development
  • Emotional intelligence and empathy
  • Strategic thinking and decision-making
  • Time management and multitasking
  • Adaptability under pressure
  • Data-driven decision-making
Benefits of working at Fora Financial
  • Company-subsidized medical, dental, and vision plans.
  • 401(k) plan with company match.
  • Life insurance at no cost to employees.
  • Generous time off plan, including rollover vacation days.
  • Health care and dependent care flexible spending accounts.
  • Commuter benefits.
  • Hybrid working model.
  • Weekly breakfast, snacks, and Friday lunches provided onsite.

Compensation and Logistics
  • Hybrid working model
  • Salary range $75,000-$95,000

About Fora Financial
Fora Financial is a technology-enabled provider of flexible financing to small and medium-sized businesses. Since 2008, we have supported more than 55,000 merchants nationwide with over $5 billion in capital for operating expenses, cash-flow management, and growth.
Our proprietary technology helps deliver capital through a streamlined process that can be completed in as little as 24 hours, compared with the weeks or months often required for a

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