ZipRecruiter

Log In

1

Customer Service Manager Jobs in Port Richey, FL

Heico

Customer Service Manager

Tampa, FL · On-site

The Customer Service Manager is responsible for achieving customer service objectives by contributing customer service information and recommendations to strategic plans and reviews. ESSENTIAL DUTIES ...

HEICO

Customer Service Manager

Tampa, FL · On-site

The Customer Service Manager is responsible for achieving customer service objectives by contributing customer service information and recommendations to strategic plans and reviews. ESSENTIAL DUTIES ...

Sanwa Food Group

Customer Service Manager

Tampa, FL · On-site

$55K - $60K/yr

Customer Service Manager When you join our team as a Customer Service Manager, you will be responsible for leading and overseeing all daily operations of the Business Center. This position plays a ...

HEICO

Customer Service Manager

Tampa, FL · On-site

The Customer Service Manager is responsible for achieving customer service objectives by contributing customer service information and recommendations to strategic plans and reviews. ESSENTIAL DUTIES ...

Wendy's

Customer Service Manager

Clearwater, FL · On-site

$15.55 - $21.75/hr

You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...

Wendy's

Customer Service Manager

Lutz, FL · On-site

$15.55 - $21.75/hr

You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...

Wendy's

Customer Service Manager

Lutz, FL

$15.55 - $21.75/hr

You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...

Wendy's

Customer Service Manager

Largo, FL

You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...

Wendy's

Customer Service Manager

Largo, FL · On-site

You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...

Wendy's

Customer Service Manager

Clearwater, FL

$15.55 - $21.75/hr

You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...

Corvant

Service Manager

Tampa, FL · On-site

Other duties include customer relations, reviewing all billing and warranty claims, interaction with the other managers in respect to their warranty and service needs. Responsible for making sure ...

Orkin LLC

Service Manager

Tampa, FL · On-site

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth-and you can earn your way to an annual rewards ...

next page

Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Port Richey, FL

Customer Service Manager information

See Port Richey, FL salary details

$21.7K

$51.4K

$89.5K

How much do customer service manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for customer service manager in Port Richey, FL is $51,418.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,300.00 and $62,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 5 P's of customer service?

The 5 P's of customer service are Product, Price, Place, Promotion, and People. For a Customer Service Manager, understanding these elements helps in delivering effective service, managing customer expectations, and improving overall satisfaction. Focusing on People, including communication and empathy, is especially crucial in customer interactions.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and support business goals.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor service quality, and use tools like CRM systems to improve customer experience and support business goals.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in executive or specialized management positions, such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Port Richey, FL? The most popular types of Customer Service jobs in Port Richey, FL are:
What job categories do people searching Customer Service Manager jobs in Port Richey, FL look for? The top searched job categories for Customer Service Manager jobs in Port Richey, FL are:
What cities near Port Richey, FL are hiring for Customer Service Manager jobs? Cities near Port Richey, FL with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Port Richey, FL as of June 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $51,418 per year, or $24.7 per hour.

Customer Service Manager

Brook Valley Management

Tampa, FL • On-site

Full-time

Posted 27 days ago

Job description

Customer Service Manager Job Description.
Reports to: Store Manager
Summary:
The Customer Service Manager is responsible for leading and overseeing the day-to-day operations of the retail sales floor, ensuring an exceptional shopping experience for every customer. This role is central to driving sales performance, maintaining operational excellence, and cultivating a high-performing, customer-focused team. The Customer Service Manager will champion service standards, guide frontline staff, and serve as the key point of contact for all sales floor activity.
As part of our Store Management team, everything you do has a specific purpose that links productivity to business results on the sales floor and throughout the store.
Responsibilities and Duties:
  • Lead and oversee all sales floor operations, including opening and closing procedures, staff deployment, and floor coverage to ensure seamless daily performance.
  • Drive sales floor results by monitoring team performance, setting individual and Team Members' goals, and identifying opportunities to improve conversion and customer engagement.
  • Deliver and model exceptional customer service by promptly resolving customer inquiries, concerns, and complaints in a professional and solution-oriented manner.
  • Schedule, supervise, coach, and support Supervisors and Retail Team Members, ensuring they are equipped with the tools, training, and product knowledge needed to deliver outstanding service.
  • Lead the recruiting, onboarding, and ongoing development of Retail Team Members, fostering a positive, inclusive, and motivated work environment.
  • Maintain sales floor appearance, cleanliness, and visual merchandising standards to create an inviting and brand-consistent shopping environment.
  • Partner with the Store Manager to execute marketing promotions, seasonal campaigns, and in-store events that drive foot traffic and increase sales.
  • Monitor and analyze sales floor performance reports and inventory data to identify trends, optimize product placement, and minimize shrinkage.
  • Collaborate with the Store Manager to develop and uphold operational procedures, policies, and guidelines that ensure efficiency, compliance, and supervise customer experience.
  • Enforce adherence to all company policies and procedures, including safety and security protocols on the sales floor, and address violations promptly and appropriately.
  • Perform other duties as assigned by the Store Manager.

Qualifications:
  • Must be at least 21 years of age.
  • Strong leadership and interpersonal skills, with a proven ability to motivate, coach, and inspire a customer-facing team.
  • Flexibility to work evenings, weekends, and holidays as required by store needs.
  • Ability to thrive in a fast-paced retail environment, effectively prioritizing tasks and managing multiple responsibilities simultaneously.
  • Above-average written and oral communication skills, with the ability to engage positively with both customers and team members.
  • Strong organizational skills with the ability to set priorities, meet deadlines, and work both independently and collaboratively with minimal supervision.
  • Demonstrated ability to identify sales floor opportunities, recommend actionable solutions, and influence positive outcomes.
  • High school diploma or equivalent required; associate or bachelor's degree in business, Retail Management, or a related field preferred.
  • Minimum of 2-3 years of experience in retail sales or customer service, with at least 1-2 years in a supervisory or team leadership role overseeing a sales floor or customer-facing team.
  • Excellent relationship-building skills with a genuine passion for delivering exceptional customer experience.

Physical Requirements:
  • Lifting and carrying up to 10 pounds
  • Pushing and pulling 4-6 pounds of force
  • Standing for approximately 80% of the shift
  • Repetitive use of hands - approximately 70% of the time
  • Reaching overhead - approximately 20% of the time
  • Bending and crouching - approximately 40% of the time
  • Grasping items with hands - approximately 70% of the time

Apply