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Customer Service Manager Jobs in Pewaukee, WI (NOW HIRING)

Bank Five Nine

Customer Service Manager

Oconomowoc, WI · On-site

As a Customer Service Manager, you're responsible for leading the team to ensure an exceptional customer and team member experience, manage risk, and support growth. As a leader, you will coach ...

Sendik's

Customer Service Manager

Brookfield, WI · On-site

Role Title Customer Service Manager Manager Store Director Job Summary The Customer Service Manager will be responsible for modeling and promoting Sendik's culture by consistently providing "best in ...

Steel Craft

Customer Service Manager

Hartford, WI

The Customer Service Manager oversees the customer service function while managing key client relationships and driving strategic account growth. This leadership role is responsible for guiding the ...

ULINE

Customer Service Department Manager

Racine, WI · On-site

$85K - $100K/yr

  • Medical

  • Retirement

  • PTO

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

ULINE

Customer Service Department Manager

Racine, WI · On-site

$85K - $100K/yr

  • Medical

  • Retirement

  • PTO

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

Ketterhagen Motor Sales Inc

Service Manager

Whitewater, WI · On-site

  • Retirement

  • PTO

If you're looking to build a career with a company that treats both its customers and staff like ... Service Manager Compensation and Benefits: * Competitive Pay * Simple IRA * Paid vacation * Growth ...

Ketterhagen Motor Sales Inc

Service Manager

Whitewater, WI · On-site

  • Retirement

  • PTO

If you're looking to build a career with a company that treats both its customers and staff like ... Service Manager Compensation and Benefits: * Competitive Pay * Simple IRA * Paid vacation * Growth ...

Burtness Chevrolet

Service Manager

Whitewater, WI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This is an excellent opportunity for a strong leader who is passionate about customer satisfaction, team development, and operational excellence. As our Service Manager, you will oversee the daily ...

Crane 1 Services, Inc.

Service Manager

Oak Creek, WI

$70K - $85K/yr

The Service Manager is responsible for leading the operation's overall success, ensuring the customer is informed of scheduled appointments, responding to inquiries, and assisting with resolving ...

Wago

Customer Service

Germantown, WI · On-site

$16.25 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Working under the direct supervision of the Customer and Order Services Manager, you will serve as the primary point of contact for our valued clients. In this role, you will handle inquiries ...

New

WAGO

Customer Service

Germantown, WI · On-site

$16.25 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Working under the direct supervision of the Customer and Order Services Manager, you will serve as the primary point of contact for our valued clients. In this role, you will handle inquiries ...

New

Crane 1

Service Manager

Milwaukee, WI · On-site

$70K - $85K/yr

The Service Manager is responsible for leading the operation's overall success, ensuring the customer is informed of scheduled appointments, responding to inquiries, and assisting with resolving ...

Orkin LLC

Service Manager

New Berlin, WI · On-site

$60K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth-and you can earn your way to an annual rewards ...

Orkin

Service Manager

New Berlin, WI

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth--and you can earn your way to an annual ...

Sendik's

Experienced Customer Service Lead

Mequon, WI · On-site

Role Title Customer Service Lead Manager Customer Service Manager Job Summary The Customer Service Lead will be responsible for modeling and promoting Sendik's culture by consistently providing "best ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Pewaukee, WI

Customer Service Manager information

See Pewaukee, WI salary details

$24K

$56.8K

$98.8K

How much do customer service manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer service manager in Pewaukee, WI is $56,754.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,100.00 and $68,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Pewaukee, WI?

The most popular types of Customer Service jobs in Pewaukee, WI are:

What job categories do people searching Customer Service Manager jobs in Pewaukee, WI look for?

The top searched job categories for Customer Service Manager jobs in Pewaukee, WI are:

What cities near Pewaukee, WI are hiring for Customer Service Manager jobs?

Cities near Pewaukee, WI with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Pewaukee, WI as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $56,754 per year, or $27.3 per hour.

Customer Service Manager

Bank Five Nine

Oconomowoc, WI • On-site

Full-time

Re-posted 5 days ago

Job description

Do you have a passion for developing employees and a sharp attention to detail? If you are a combination of those skills, we have an exciting Customer Service Manager opportunity you may want to consider.

As a Customer Service Manager, you're responsible for leading the team to ensure an exceptional customer and team member experience, manage risk, and support growth. As a leader, you will coach, motivate and develop your team of direct reports to achieve their full potential while complying with all policies and procedures.


This position is for our Oconomowoc - Summit branch.

Essential Functions:

The Customer Service Manager responsibilities include:

  • Actively coaches staff and ensures the transfer of learning necessary for employee development and engagement.
  • Leads by example and helps to create a positive environment.
  • Assists in resolving customer issues in a tactful, effective manner and explains Bank Five Nine policies.
  • Ensures the staff delivers distinctive customer service.
  • Works to resolve internal and external customer issues promptly and courteously.
  • Ensures staff complies with established standards and regulations.
  • Resolves audit exceptions in a timely manner on an as needed basis.


The Customer Service Manager is a role model for our employees and customers and consistently reflects the Bank Five Nine brand.


Must Haves:

  • High school diploma or G.E.D.
  • At least 1+ year of experience in a retail banking environment
  • Basic keyboarding skills and the ability to navigate in a Windows environment

Preferred to Have:

  • Bachelors degree.
  • Coaching/training experience.
  • Experience with supervision or leadership of retail banking activities.
  • Audit/compliance expertise.
  • New accounts experience.


Why Bank Five Nine:

We’ve been in business over 167 years, and we’re just getting started! Bank Five Nine is on a mission to make lives better for the Wisconsin communities that we have been honored to serve since 1859! We’re excited to be named a Top Place to Work for 17 years in a row and proud to be a place that people love to come to work every day.

We are an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals