Service Manager
Fairfield, NJ · On-site
Our customers aren't just businesses; they're change-makers, innovators, and visionaries in their ... Service Management: * Provide exceptional support to both internal and external customers.
Service Manager
Fairfield, NJ · On-site
Our customers aren't just businesses; they're change-makers, innovators, and visionaries in their ... Service Management: * Provide exceptional support to both internal and external customers.
Service Manager
$27.60 - $42.55/hr
You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, while also ... You'll Come With 3+ years of Retail Management or Store Operations experience at an Off Price, Big ...
Service Manager
$27.60 - $42.55/hr
You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, while also ... You'll Come With 3+ years of Retail Management or Store Operations experience at an Off Price, Big ...
Service Manager
Englewood Cliffs, NJ · On-site
$150K - $200K/yr
Maintain strong CSI (Customer Satisfaction Index) scores consistent with Cadillac expectations * Hire, train, motivate, and evaluate service department staff * Manage inventory and parts to ensure ...
Quick apply
Service Manager
Englewood Cliffs, NJ · On-site
$150K - $200K/yr
Maintain strong CSI (Customer Satisfaction Index) scores consistent with Cadillac expectations * Hire, train, motivate, and evaluate service department staff * Manage inventory and parts to ensure ...
Manage service requests of commercial truck leasing customers with urgency and professionalism * Develop and manage relationships with vendors and customers * Assist management team in preparing an ...
Manage service requests of commercial truck leasing customers with urgency and professionalism * Develop and manage relationships with vendors and customers * Assist management team in preparing an ...
Service Manager
New York, NY · On-site
$27.60 - $42.55/hr
Ensure team delivers excellent customer service while demonstrating a high degree of professionalism. You'll Come With 3+ years of Retail Management and Operations experience at an Off Price, Big Box ...
Service Manager
New York, NY · On-site
$27.60 - $42.55/hr
Ensure team delivers excellent customer service while demonstrating a high degree of professionalism. You'll Come With 3+ years of Retail Management and Operations experience at an Off Price, Big Box ...
Manage service requests of commercial truck leasing customers with urgency and professionalism * Develop and manage relationships with vendors and customers * Assist management team in preparing an ...
Manage service requests of commercial truck leasing customers with urgency and professionalism * Develop and manage relationships with vendors and customers * Assist management team in preparing an ...
Service Manager
$22.66 - $33.99/hr
Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...
Service Manager
$22.66 - $33.99/hr
Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...
Service Manager
Brookdale, NJ · On-site
$22.66 - $33.99/hr
Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...
Service Manager
Brookdale, NJ · On-site
$22.66 - $33.99/hr
Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...
Service Manager
Newark, NJ · On-site
$75K - $90K/yr
Our team is as dynamic as it is diverse, united by a shared commitment to prioritize our customers ... Day to day management of a service department that maintains and repairs a fleet of commercial ...
Service Manager
Newark, NJ · On-site
$75K - $90K/yr
Our team is as dynamic as it is diverse, united by a shared commitment to prioritize our customers ... Day to day management of a service department that maintains and repairs a fleet of commercial ...
Service Manager
Ossining, NY · On-site
$35 - $45/hr
At ASP, we create superior value for our customers in all that we do by leveraging technology ... We continue to grow and are seeking a solution-oriented and customer-focused Service Manager to ...
Service Manager
Ossining, NY · On-site
$35 - $45/hr
At ASP, we create superior value for our customers in all that we do by leveraging technology ... We continue to grow and are seeking a solution-oriented and customer-focused Service Manager to ...
AUTOMOTIVE SERVICE MANAGER
$100K - $150K/yr
Responsibilities: - Oversee the daily operations of the service department - Manage a team of service technicians and customer service representatives - Ensure high-quality service and customer ...
Quick apply
AUTOMOTIVE SERVICE MANAGER
$100K - $150K/yr
Responsibilities: - Oversee the daily operations of the service department - Manage a team of service technicians and customer service representatives - Ensure high-quality service and customer ...
AUTOMOTIVE SERVICE MANAGER
$100K - $150K/yr
Responsibilities: - Oversee the daily operations of the service department - Manage a team of service technicians and customer service representatives - Ensure high-quality service and customer ...
AUTOMOTIVE SERVICE MANAGER
$100K - $150K/yr
Responsibilities: - Oversee the daily operations of the service department - Manage a team of service technicians and customer service representatives - Ensure high-quality service and customer ...
AUTOMOTIVE SERVICE MANAGER
New York, NY · On-site
$100K - $150K/yr
Responsibilities: - Oversee the daily operations of the service department - Manage a team of service technicians and customer service representatives - Ensure high-quality service and customer ...
AUTOMOTIVE SERVICE MANAGER
New York, NY · On-site
$100K - $150K/yr
Responsibilities: - Oversee the daily operations of the service department - Manage a team of service technicians and customer service representatives - Ensure high-quality service and customer ...
Service Manager
Elmwood Park, NJ · On-site
$80K - $120K/yr
As a Service Manager with our Fluid Solutions Division , you'll be the leader of a major ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Service Manager
Elmwood Park, NJ · On-site
$80K - $120K/yr
As a Service Manager with our Fluid Solutions Division , you'll be the leader of a major ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Service Manager
$80K - $120K/yr
As a Service Manager with our Fluid Solutions Division , you'll be the leader of a major ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Service Manager
$80K - $120K/yr
As a Service Manager with our Fluid Solutions Division , you'll be the leader of a major ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Customer Service - Self Storage Manager
New York, NY · On-site
$18/hr
Our Property Managers have the opportunity to earn performance-based bonuses ! * Our Property ... Successful candidates come from a variety of customer service centered sales environments including ...
Quick apply
Customer Service - Self Storage Manager
New York, NY · On-site
$18/hr
Our Property Managers have the opportunity to earn performance-based bonuses ! * Our Property ... Successful candidates come from a variety of customer service centered sales environments including ...
Service Manager
Elmwood Park, NJ · On-site
$80K - $120K/yr
As a Service Manager with our Fluid Solutions Division, you'll be the leader of a major maintenance ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Service Manager
Elmwood Park, NJ · On-site
$80K - $120K/yr
As a Service Manager with our Fluid Solutions Division, you'll be the leader of a major maintenance ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Our Property Managers have the opportunity to earn performance-based bonuses ! * Our Property ... Successful candidates come from a variety of customer service centered sales environments including ...
Quick apply
Our Property Managers have the opportunity to earn performance-based bonuses ! * Our Property ... Successful candidates come from a variety of customer service centered sales environments including ...
Service Manager
$80K - $120K/yr
As a Service Manager with our Fluid Solutions Division , you'll be the leader of a major ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Service Manager
$80K - $120K/yr
As a Service Manager with our Fluid Solutions Division , you'll be the leader of a major ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Service Manager
Elmwood Park, NJ · On-site
$80K - $120K/yr
As a Service Manager with our Fluid Solutions Division, you'll be the leader of a major maintenance ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Service Manager
Elmwood Park, NJ · On-site
$80K - $120K/yr
As a Service Manager with our Fluid Solutions Division, you'll be the leader of a major maintenance ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Customer Service Manager information
See Park Ridge, NJ salary details
$25.6K - $32.9K
5% of jobs
$32.9K - $40.2K
14% of jobs
$42.9K is the 25th percentile. Wages below this are outliers.
$40.2K - $47.4K
16% of jobs
The median wage is $54K / yr.
$47.4K - $54.7K
17% of jobs
$54.7K - $62K
12% of jobs
$62K - $69.2K
9% of jobs
$70.9K is the 75th percentile. Wages above this are outliers.
$69.2K - $76.5K
11% of jobs
$76.5K - $83.8K
6% of jobs
$83.8K - $91.1K
5% of jobs
$91.1K - $98.3K
2% of jobs
$98.3K - $105.6K
3% of jobs
$25.6K
$60.6K
$105.6K
How much do customer service manager jobs pay per year?
As of Aug 16, 2026, the average yearly pay for customer service manager in Park Ridge, NJ is $60,637.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,900.00 and $73,200.00 per year, depending on experience, location, and employer.
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
What are some common challenges faced by customer service managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What are the duties of a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
What does a customer service manager do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Park Ridge, NJ?
The most popular types of Customer Service jobs in Park Ridge, NJ are:
What job categories do people searching Customer Service Manager jobs in Park Ridge, NJ look for?
The top searched job categories for Customer Service Manager jobs in Park Ridge, NJ are:
What cities near Park Ridge, NJ are hiring for Customer Service Manager jobs?
Cities near Park Ridge, NJ with the most Customer Service Manager job openings:
Climate Pros rating
7.6
Based on 23 frontline employees who took The Breakroom Quiz
116th of 278 rated repair and maintenance companies
Job description
Join us at Climate Pros as our Service Manager and lead a team of dedicated technicians to deliver unparalleled service in commercial refrigeration. Your role isn't just about fixing equipment; it's about cultivating a culture of excellence where every customer interaction leaves a lasting impression. As a visionary leader, you'll guide your team to exceed expectations, foster growth, and embrace challenges head-on. With your expertise and commitment, you'll ensure that Climate Pros continues to set the standard for service excellence in our ever-evolving world.
Our customers aren't just businesses; they're change-makers, innovators, and visionaries in their own right. It's your responsibility to not only meet but exceed their expectations of what a service experience should entail. We're not just in the business of refrigeration; we're in the business of forging lasting connections and leaving indelible impressions. As a leader, we expect nothing short of excellence from you. You'll lead by example, putting your team's success before your own and actively engaging in their professional growth and development. Open communication, proactive problem-solving, and fostering a positive work environment will be your guiding principles as you set the standard for your team."
Duties and Responsibilities:
- Service Management:
- Provide exceptional support to both internal and external customers.
- Actively monitor customer service trends and make necessary improvements
- Assist the team in developing standards and processes to continuously elevate the overall service experience
- Monitor customer response times and make adjustments to ensure we meet contractual service level agreements (SLA's)
- Provide support for questions and issues from all employees and end users
- Work closely with the Sales team on service-related escalations and aging calls
- Leadership:
- Build a team of top talent and mentor the next generation of industry leaders. Be a coach, lead change, and inspire your team every day
- Manage overall performance of assigned Service Technicians and corresponding territories
- Provide regular coaching and feedback and have a deep knowledge of your team and each member's strengths, weaknesses and opportunities
- Conduct timely and constructive performance reviews for each direct report, approve timecards, handle PTO requests, on-call scheduling, and other logistical matters associated with managing staff
- Financials:
- Understand our business, know the numbers and lead the center's daily operations to achieve specific goals in productivity, quality, output, cost as well as revenue and margin
- Meet or exceed budgeted goals for parts and labor costs and technician productivity
- Drive productivity and help the team meet efficiency goals, using Climate Pros tools for success including service reporting
- Operational Improvement:
- Drive continuous improvements to facilitate exceptional team output and customer service
- Learn and master our proprietary tracking software including the invoicing process, dispatching process and operations support functions
- Learn, understand, and own every aspect of your center's performance
- Champion safety, efficiency, quality, and overall excellence in all of your actions and decisions.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Desired Skills, Certifications, and Education:
- Strong customer service skills, proper phone etiquette with a customer centric focus
- Excellent verbal and written communication skills for both internal and external customers
- Strong team and interpersonal relationship building skills
- Intermediate knowledge of MS Office (Excel, Outlook, Word)
- Minimum of 5 years journeyman service or industry related experience
- Ability to remain calm under pressure and multitask
- Ability to Forecast business operation needs
- Journeyman level or equivalent professional experience.
- Prior leadership experience in the commercial refrigeration industry is a plus.
- Experience leading teams and managing a diverse group of roles and responsibilities.
- Be an honest team player, growth-oriented, ability to do whatever it takes; safely!
Physical Requirements and Working Conditions
- Ability to stand, walk, climb, kneel, stoop, and perform manual tasks throughout the workday.
- Must be capable of lifting, pushing, and pulling materials and equipment up to 75 lbs.
- Work may occur indoors and outdoors, in varying weather conditions, noise levels, and construction environments.
- Potential exposure to construction-related hazards and materials consistent with commercial jobsite conditions.
Climate Pros is an equal opportunity employer committed to creating a diverse and inclusive workplace. We value and celebrate the unique perspectives and contributions of individuals, and we prohibit discrimination and harassment based on any protected characteristic as defined by applicable federal, state, and local laws.
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