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Customer Service Manager Jobs in Normal, IL (NOW HIRING)

Cintas

Service Manager

Normal, IL · On-site

$68K - $90K/yr

Requisition Number: 231166 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Cintas

Service Manager

Normal, IL

$68K - $90K/yr

Requisition Number: 231166 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Heritage Tractor

Assistant Service Manager

Roanoke, IL · On-site

$60K - $75K/yr

Additionally, the Assistant Service Manager will communicate with the customer as needed with regards to quotes, job status, and scheduling. This individual may coordinate activities with other ...

Texas Roadhouse

Service Manager

Bloomington, IL · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Bloomington, IL · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

UniFirst

Route Service Manager - UniFirst

Tremont, IL · On-site

$65K - $85K/yr

The ideal candidate will drive customer satisfaction, account growth, and profitability for their ... The Route Service Manager role can lead to many other leadership opportunities in our Plants and ...

UniFirst

Route Service Manager - UniFirst

Downs, IL · On-site

$65K - $85K/yr

The ideal candidate will drive customer satisfaction, account growth, and profitability for their ... The Route Service Manager role can lead to many other leadership opportunities in our Plants and ...

UniFirst

Route Service Manager - UniFirst

Merna, IL · On-site

$65K - $85K/yr

The ideal candidate will drive customer satisfaction, account growth, and profitability for their ... The Route Service Manager role can lead to many other leadership opportunities in our Plants and ...

UniFirst

Route Service Manager - UniFirst

Beason, IL · On-site

$59K - $82K/yr

The ideal candidate will drive customer satisfaction, account growth, and profitability for their ... The Route Service Manager role can lead to many other leadership opportunities in our Plants and ...

UniFirst

Route Service Manager - UniFirst

Hopedale, IL · On-site

$65K - $85K/yr

The ideal candidate will drive customer satisfaction, account growth, and profitability for their ... The Route Service Manager role can lead to many other leadership opportunities in our Plants and ...

UniFirst

Route Service Manager - UniFirst

Normal, IL · On-site

$59K - $82K/yr

The ideal candidate will drive customer satisfaction, account growth, and profitability for their ... The Route Service Manager role can lead to many other leadership opportunities in our Plants and ...

UniFirst

Route Service Manager - UniFirst

Armington, IL · On-site

$59K - $82K/yr

The ideal candidate will drive customer satisfaction, account growth, and profitability for their ... The Route Service Manager role can lead to many other leadership opportunities in our Plants and ...

UniFirst

Route Service Manager - UniFirst

Anchor, IL · On-site

$59K - $82K/yr

The ideal candidate will drive customer satisfaction, account growth, and profitability for their ... The Route Service Manager role can lead to many other leadership opportunities in our Plants and ...

UniFirst

Route Service Manager - UniFirst

Congerville, IL · On-site

$65K - $85K/yr

The ideal candidate will drive customer satisfaction, account growth, and profitability for their ... The Route Service Manager role can lead to many other leadership opportunities in our Plants and ...

UniFirst

Route Service Manager - UniFirst

Anchor, IL · On-site

$65K - $85K/yr

The ideal candidate will drive customer satisfaction, account growth, and profitability for their ... The Route Service Manager role can lead to many other leadership opportunities in our Plants and ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Normal, IL

Customer Service Manager information

See Normal, IL salary details

$24K

$56.7K

$98.7K

How much do customer service manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer service manager in Normal, IL is $56,703.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,100.00 and $68,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Normal, IL?

The most popular types of Customer Service jobs in Normal, IL are:

What job categories do people searching Customer Service Manager jobs in Normal, IL look for?

The top searched job categories for Customer Service Manager jobs in Normal, IL are:

What cities near Normal, IL are hiring for Customer Service Manager jobs?

Cities near Normal, IL with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Normal, IL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $56,703 per year, or $27.3 per hour.

Bloomington--Customer Service Manager

Gold Standard Enterprises, Inc

Bloomington, IL

$19 - $24/hr

Full-time

Posted yesterday

New

Job description

The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals. They are focused on the customer experience through active supervision and enhancing the service culture. The Customer Service Manager also provides a strong leadership presence and control in the store, while enforcing all company policies and procedures, including, safety and security.

Major Duties and Responsibilities:

• Consistently creates a welcoming environment for the customer and quickly responds to customer inquiries and needs

• Observe staff member's customer engagement and interactions, provide instructions and guidance to staff to continually improve the customer experience

• Demonstrates leadership to staff by providing high levels of customer service, driving sales, handling difficult and/or complicated sales, demonstrating organizational skills

• Conducts new employee orientations, trains and coaches Store Associates

• Utilizes company tools to diagnose opportunities and develops action plans to improve performance

• Regularly communicates with General Manager and Assistant Manager to discuss strengths, opportunities, and trends in business to increase sales

• Regularly communicates with General Manager and Assistant Manager to discuss strengths and opportunities of staff members

• Provides direction, support, and ongoing feedback of overall performance to staff members

• Assists in the hiring process to the needs of the business, actively recruiting to ensure open positions are filled

• Ensures company standards are met for store and associate appearance

• Assists with planning and adjusting schedules as necessary to maximize sales, while ensuring payroll expectations are followed

• Plans, coordinates, and executes all merchandising and sales promotions in a timely manner while ensuring pricing and signage information is accurate

• Willingness to participate in continued education, including product knowledge and professional development

• Assists management team with inventory management

• Performs all duties of a store associate while functioning as a Customer Service Manager

• Performs all duties as directed by managers

Qualifications

• Must be 21 years of age

• 1-2 years retail management experience. Demonstrates supervisory and training/coaching skills

• Full-time employment, ability to work evenings, weekends and holidays, as scheduled. Consistent and regular attendance required

• Ability to develop constructive and effective relationships with staff and customers by possessing strong interpersonal skills to communicate with confidence

• Skills to influence at all levels; demonstrated ability to work effectively within a team and be assertive in driving successful management strategies

• Demonstrates strong comprehension along with excellent written and oral communications skills; ability to read small type

• Possess strong organizational and time management skills; effective ability to multitask and strong attention to detail required

• Ability to operate business machines and electronic devices (scanners, phones, computer keyboards, etc.)

• Ability to count cash and make change accurately

• If necessary, must be able to pass any applicable alcohol training class and maintain a current certification card

• Ability to repeatedly lift 40-50 pounds

• Ability to stand and/or walk for extended periods of time

• Ability to follow directions and complete assignments

• Perform all duties as assigned by supervisors

• Ability to repeatedly walk up and down stairs

• Ability to work in cold areas

*The pay range for this position is $19.00-$24.00

Binny's offers a comprehensive benefits package including medical and dental insurance, an FSA plan, a 401(k) plan, educational reimbursement, PTO time, paid sick time, paid parental leave, paid holidays and an employee discount.

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