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Online Customer Service Jobs in Normal, IL (NOW HIRING)

Circle K

Customer Service Representative

Washington, IL · On-site

$15 - $20.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Normal, IL · On-site

$15.75 - $21.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Normal, IL · On-site

$15.75 - $21.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

U-Haul

Customer Service Representative

Bloomington, IL · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Morton, IL · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Bloomington, IL · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Circle K

Customer Service Representative

Washington, IL

$15 - $20.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Lincare Holdings

Customer Service Rep

Bloomington, IL · On-site

$15 - $20/hr

Assesses customer need for additional products/services * Assesses customer compliance with physician orders * Answers questions and provides customer education regarding products/services

Circle K

Customer Service Representative

Morton, IL

$15.25 - $20.75/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Normal, IL · On-site

$15.75 - $21.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

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All JobsOnline Customer Service JobsOnline Customer Service Jobs in Normal, IL

Online Customer Service information

See Normal, IL salary details

$9

$18

$26

How much do online customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for online customer service in Normal, IL is $18.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between Online Customer Service vs Call Center Customer Service?

AspectOnline Customer ServiceCall Center Customer Service
Work EnvironmentRemote, digital platformsCall centers, phone-based
Required SkillsWritten communication, tech proficiencyVerbal communication, listening skills
Common CertificationsCustomer service certifications, tech toolsCustomer service certifications, language skills
Industry UsageRetail, tech, e-commerceTelecommunications, retail, finance

Online Customer Service primarily involves assisting customers via digital channels like chat, email, or social media, focusing on written communication. Call Center Customer Service typically involves handling customer inquiries over the phone, emphasizing verbal skills. Both roles require customer service experience and certifications but differ mainly in communication methods and work environment.

What is an online customer service representative?

An online customer service representative is a professional who assists customers primarily through digital channels such as email, chat, and social media. Their main duties include answering questions, resolving issues, processing orders, and providing information about products or services. They play a crucial role in maintaining customer satisfaction and representing the company's brand online. Online customer service representatives often use specialized software to track interactions and ensure timely, effective support.

What are some common challenges faced by online customer service representatives, and how can they be managed effectively?

Online customer service representatives often encounter challenges such as handling difficult customers, managing high volumes of inquiries, and adapting to rapidly changing products or policies. To manage these effectively, it’s important to develop strong communication and problem-solving skills, stay updated on product knowledge, and utilize support tools and resources provided by the company. Many organizations also offer regular training and encourage collaboration with team members to share solutions and best practices.

What are the key skills and qualifications needed to thrive as an online customer service representative?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a basic understanding of customer service principles, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat tools, and ticketing systems is often required. Patience, empathy, and adaptability are essential soft skills for handling diverse customer interactions and resolving issues effectively. These skills ensure efficient support, high customer satisfaction, and positive brand representation in a digital environment.
What are the most commonly searched types of Customer Service jobs in Normal, IL? The most popular types of Customer Service jobs in Normal, IL are:
What cities near Normal, IL are hiring for Online Customer Service jobs? Cities near Normal, IL with the most Online Customer Service job openings:
Online Customer Service jobs near you
Infographic showing various Online Customer Service job openings in Normal, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,224 per year, or $18.4 per hour.

Customer Service Agent

Ashley Homestores of Central Illinois

Normal, IL • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Join the Bruegge and Co. Team – Where Customer Service Makes a Difference

Do you thrive on helping people, solving problems, and turning difficult customer situations into positive experiences? Are you highly organized, confident on the phone, and enjoy working closely with both customers and operational teams?

If so, we'd love to meet you.

At Bruegge and Co., we're more than just a furniture retailer—we're a family-owned company with over 150 years of history serving Central Illinois. Unlike large corporations, we value strong relationships, teamwork, and creating a workplace where every employee has an impact.

Position: Customer Service Agent

Pay: $18 - $20 per hour

Why You'll Love Working Here

At Bruegge and Co., your voice matters. You'll be part of a supportive team that works together to create exceptional customer experiences while helping customers through every stage of their journey.

Benefits Include:

  • Paid Time Off (PTO) – start accruing immediately
  • Health, Dental amp; Vision Insurance
  • Life Insurance
  • Up to 3% SIMPLE IRA Match
  • Employee Discounts
  • Up to $5,000 Annual Education Assistance
  • A positive, team-oriented culture where coworkers genuinely support one another
Who We Are

Founded in 1872, Bruegge and Co. is built on a commitment to serving our customers and community with integrity and care.

Our Core Purpose: Live With Passion. Build for the Future. Be Extraordinary.

Our Core Values:

  • Protect the Legacy
  • Care Deeply
  • Build Lasting Relationships
  • Enjoy the Journey
  • Dare to Win
What Makes You a Great Fit?

We're looking for someone who:

  • Enjoys talking with customers and building trust
  • Stays calm and professional when navigating difficult situations
  • Has a talent for de-escalating customer concerns and finding solutions
  • Loves staying organized and managing multiple tasks at once
  • Communicates effectively with customers, coworkers, warehouse teams, and delivery personnel
  • Is dependable, coachable, and team-oriented
  • Takes pride in delivering exceptional customer experiences
What You'll Do

As a Customer Service Agent, you'll be the connection between our customers, warehouse, delivery teams, and service departments to ensure every order is handled with care and accuracy.

Your responsibilities will include:

  • Answering customer questions by phone and email
  • Resolving delivery concerns, service requests, claims, and product issues with professionalism and empathy
  • Helping customers feel heard while confidently navigating and resolving challenging situations
  • Coordinating and scheduling deliveries to ensure a smooth customer experience
  • Communicating with warehouse and delivery teams to prevent errors and delays
  • Monitoring deliveries and proactively updating customers when needed
  • Managing exchanges, service requests, and order adjustments
  • Scheduling technicians and coordinating repairs and parts orders
  • Maintaining accurate records and service documentation
  • Supporting store teams with customer-related questions and solutions
  • Tracking service metrics and identifying opportunities to improve the customer experience
Experience

Previous customer service, dispatching, logistics, scheduling, warehouse coordination, or technical support experience is helpful—but not required.

What matters most is your ability to communicate effectively, stay organized, solve problems, and create positive outcomes for our customers.

If you're looking for a career with a stable, family-owned company where your customer service skills truly make a difference, we'd love to hear from you.

Apply today and become part of the Bruegge and Co. family.

Apply