ZipRecruiter

Log In

1

Customer Service Manager Jobs in Midvale, UT (NOW HIRING)

FleetPride, Inc.

Service Manager

Salt Lake City, UT · On-site

Consistently deliver incredible customer service experiences by offering knowledge, advice, and ... Manage and update work orders and invoices to ensure quality and timeliness of work performed and ...

Fleetpride

Service Manager

Salt Lake City, UT · On-site

$80 - $120/hr

Consistently deliver incredible customer service experiences by offering knowledge, advice, and ... Manage and update work orders and invoices to ensure quality and timeliness of work performed and ...

Workstream

Service Manager

Salt Lake City, UT · On-site

$70 - $90/hr

WHY YOU'LL LOVE IT HERE) At Team Karl Malone, everyone matters --our customers and our employees ... Build and manage the service department budget * Monitor KPIs, productivity, CSI, and profitability

New

previous pagenext page

Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Midvale, UT

Customer Service Manager information

See Midvale, UT salary details

$23.1K

$54.7K

$95.3K

How much do customer service manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer service manager in Midvale, UT is $54,699.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,700.00 and $66,000.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Midvale, UT?

The most popular types of Customer Service jobs in Midvale, UT are:

What are popular job titles related to Customer Service Manager jobs in Midvale, UT?

For Customer Service Manager jobs in Midvale, UT, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Midvale, UT look for?

The top searched job categories for Customer Service Manager jobs in Midvale, UT are:

What cities near Midvale, UT are hiring for Customer Service Manager jobs?

Cities near Midvale, UT with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Midvale, UT as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $54,699 per year, or $26.3 per hour.

Service Manager

FleetPride, Inc.

Salt Lake City, UT • On-site

Full-time

Posted 13 days ago

FleetPride rating

7.2

Company rating: 7.2 out of 10

Based on 73 frontline employees who took The Breakroom Quiz

153rd of 374 rated vehicle maintenance

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!
The Service Manager is responsible for supervising and coordinating the activities of service operations, managing the overall performance of all areas of the Service Center including P&L, equipment, personnel administration, and work schedules. It is the Service Manager's objective to meet or exceed the annual EBITDA, sales budget and inventory goals while fulfilling the customers' expectations for supply of product and service.
DUTIES & RESPONSIBILITIES
  • Oversee all Service functions and workspaces in the Service Center.
  • Delegate and direct Service tasks; monitor the Service department workflow processes and progress of all current and pending work assignments.
  • Consistently deliver incredible customer service experiences by offering knowledge, advice, and answering questions and concerns
  • Proactively coach employees to achieve a high-performance level and manage costs and assets of the Service Center to achieve financial performance targets.
  • Act as the highest source of information for all service, inventory, and product-knowledge concerns and work process matters (for both employees and customers)
  • Manage and update work orders and invoices to ensure quality and timeliness of work performed and accurate invoicing.
  • Provide a quality check process on all work performed and the accuracy of Invoices.
  • Communicate and maintain good relations with vendor reps, dealers and subcontractors.
  • Keep a safe and clean workspace at all times
  • Monitor employee work and provide frequent progress reports in order to improve employee satisfaction and efficiency
  • Follow and abide by all industry standards, regulations, and laws
  • Help train new employees in company procedures, including safety and work processes
  • Stay up to date on industry standards and any new innovations, materials, tools and/or processes that can benefit the company
  • Provide direction and oversight to employees and staff and accurate reporting of business unit performance as directed by senior management.

EDUCATION & TRAINING
  • High school diploma or GED equivalent; bachelor's degree preferred
  • Computer literate and proficient with inventory catalogs and various Microsoft and Google Docs software and programs.

KNOWLEDGE & EXPERIENCE
  • proven track record in Service operations and customer service
  • Works well under pressure and manages stressful situations with ease
  • Strong customer service and salesmanship skills

SKILLS & ABILITIES
  • Ability to manage a P&L.
  • Ability to calculate productivity
  • Average oral and written communication skills

WORKING CONDITIONS
WORK ENVIRONMENT
The primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust and vehicle noise
FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

What FleetPride employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply