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Customer Service Manager Jobs in Midvale, UT (NOW HIRING)

Wendy's

Customer Service Manager

Bluffdale, UT

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Lake Point, UT · On-site

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Draper, UT

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Draper, UT · On-site

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Eagle Mountain, UT

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Eagle Mountain, UT · On-site

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Bluffdale, UT · On-site

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Harmons

Customer Service Manager

Salt Lake City, UT · On-site

$18.90 - $20.40/hr

Communicates openly and frequently with the Lead Customer Service Manager and Store Director * Assists as needed to ensure the success of the store as a whole MARGINIAL DUTIES & RESPONSIBILITIES:

Harmons

Customer Service Manager

Draper, UT · On-site

$18.90 - $20.40/hr

Communicates openly and frequently with the Lead Customer Service Manager and Store Director * Assists as needed to ensure the success of the store as a whole MARGINIAL DUTIES & RESPONSIBILITIES:

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Midvale, UT

Customer Service Manager information

See Midvale, UT salary details

$23.1K

$54.7K

$95.3K

How much do customer service manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for customer service manager in Midvale, UT is $54,699.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,700.00 and $66,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 5 P's of customer service?

The 5 P's of customer service are Product, Price, Place, Promotion, and People. For a Customer Service Manager, understanding these elements helps in delivering effective service, managing customer expectations, and improving overall satisfaction. Focusing on People, including communication and empathy, is especially crucial in customer interactions.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and support business goals.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor service quality, and use tools like CRM systems to improve customer experience and support business goals.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in executive or specialized management positions, such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Midvale, UT? The most popular types of Customer Service jobs in Midvale, UT are:
What job categories do people searching Customer Service Manager jobs in Midvale, UT look for? The top searched job categories for Customer Service Manager jobs in Midvale, UT are:
What cities near Midvale, UT are hiring for Customer Service Manager jobs? Cities near Midvale, UT with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Midvale, UT as of June 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $54,699 per year, or $26.3 per hour.
Customer Service Manager

Customer Service Manager

L.N. Curtis & sons

Salt Lake City, UT

$65K - $75K/yr

Other

Posted 21 days ago

Job description

Description

The position of Customer Service Manager, located in Salt Lake City, Utah, manages the overall customer service of the branch to continually and simultaneously achieve overriding objectives.


This is a customer service position which requires knowledge of, or the ability to learn the Emergency Responder Equipment market. Customer Service Managers & Customer Service Representatives work closely with the Outside Sales Team and are expected to build lasting customer relationships. The successful candidate will work to further develop and formulate the skills, knowledge, and abilities needed to support the heroes that serve our communities. 


Duties and Responsibilities to include:

  • Manage customer service team members and maintain an orderly workflow according to customer priorities.
  • Assess and monitor daily ERP transactions with a focus on accuracy, urgency, follow through and issue resolution.
  • Monitor the contact between customers and employees in the work area to ensure exceptional quality service is consistently applied.
  • Recruit, mentor and train new personnel, set high performance standards in providing customer satisfaction and conducting performance evaluations while encouraging improvement.
  • Maintain excellent organization and communication including providing reports, retaining contracts, teaming with outside sales to determine pricing strategies and completing bid preparation and submission.
  • Invest time and effort to maintain positive, driven culture with a concentration on company values.
  • Control resources and utilize tools to achieve goals while multitasking.
  • Contribute to operational excellence with continuous team development with a strong focus on procedural efficiency.
  • Other duties as assigned by management to address and provide effective support of company mission, values and goals.

Requirements

 Pre-requisite Core Competencies

  • Manage customer service team members and maintain an orderly workflow according to customer priorities.
  • Assess and monitor daily ERP transactions with a focus on accuracy, urgency, follow through and issue resolution.
  • Monitor the contact between customers and employees in the work area to ensure exceptional quality service is consistently applied.
  • Recruit, mentor and train new personnel, set high performance standards in providing customer satisfaction and conducting performance evaluations while encouraging improvement.
  • Maintain excellent organization and communication including providing reports, retaining contracts, teaming with outside sales to determine pricing strategies and completing bid preparation and submission.
  • Invest time and effort to maintain positive, driven culture with a concentration on company values.
  • Control resources and utilize tools to achieve goals while multitasking.
  • Contribute to operational excellence with continuous team development with a strong focus on procedural efficiency.
  • Other duties as assigned by management to address and provide effective support of company mission, values and goals.

Skills Required

  • Strong knowledge of management methods and techniques.
  • Excellent oral and written communication with good interpersonal skills.
  • Advanced troubleshooting and ability to make quick decisions with confidence.
  • Proficient in Microsoft Office Suite and basic ERP systems.

Experience Required

  • Bachelor's degree is required.
  • A minimum of 1 year experience in managing personnel or any supervisory related position.

Experience Preferred

  • Experience in sales and operations.
  • Accounting, warehouse, manufacturing, and/or retail experience.
  • Experience with Box and other online resources.


About Us:

L.N. Curtis & sons is a privately owned and operated corporation that provides Tools for Heroes. The company is headquartered in Walnut Creek, California. Operational centers are located in Salt Lake City, Utah; Kent, Washington; Santa Fe Springs, California; and Gilbert, Arizona. Established in 1929, L.N. Curtis & sons is the premier distributor of first responder equipment and actively sells and services in the United States. The company is focused on servicing the thirteen Western states and the U.S. Government worldwide. L.N. Curtis & sons is committed to supplying the fire and law enforcement industry with the most modern, safe and effective products available. L.N. Curtis & sons is a company whose principal product is service, whose principal resource is people, and whose principal purpose is to be a distinguished leader in the field of supplying and servicing emergency responder equipment.


L.N. Curtis & sons is proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Additionally, L.N. Curtis & sons participates in the E-Verify program as required by law. You may view our Equal Employment, Pay Transparency and E-Verify notices at https://www.lncurtis.com/careers.


We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at hrsupport@lncurtis.com.

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