Role Summary We are seeking a dedicated Customer Service Manager to lead our CS department. In this role, you will be responsible for the high-level strategy and day-to-day operations of the customer ...
Quick apply
Role Summary We are seeking a dedicated Customer Service Manager to lead our CS department. In this role, you will be responsible for the high-level strategy and day-to-day operations of the customer ...
Customer Service Manager
Draper, UT · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Draper, UT · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Draper, UT · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Draper, UT · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Eagle Mountain, UT · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Eagle Mountain, UT · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Bluffdale, UT · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Bluffdale, UT · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Eagle Mountain, UT · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Eagle Mountain, UT · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Service Manager
Provo, UT · On-site
$64K - $76K/yr
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:
Service Manager
Provo, UT · On-site
$64K - $76K/yr
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:
Our Service Managers lead the Front of House team and help make sure every guest feels welcomed, cared for, and glad they chose to dine with us. As a Service Manager, you'll take the lead on the ...
Quick apply
Our Service Managers lead the Front of House team and help make sure every guest feels welcomed, cared for, and glad they chose to dine with us. As a Service Manager, you'll take the lead on the ...
Service Manager
Provo, UT · On-site
$64K - $76K/yr
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to ...
Service Manager
Provo, UT · On-site
$64K - $76K/yr
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to ...
Service Manager
$64K - $76K/yr
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:
Service Manager
$64K - $76K/yr
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:
Service Manager
Provo, UT · On-site
$64K - $76K/yr
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:
Service Manager
Provo, UT · On-site
$64K - $76K/yr
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:
Service Manager
Orem, UT · On-site
With limited supervision, the Manager is responsible for the daily operations of the FOH/BOH ... Sets excellent customer service and work examples. * Demonstrate knowledge of the entire menu and ...
Service Manager
Orem, UT · On-site
With limited supervision, the Manager is responsible for the daily operations of the FOH/BOH ... Sets excellent customer service and work examples. * Demonstrate knowledge of the entire menu and ...
With limited supervision, the Manager is responsible for the daily operations of the FOH/BOH ... Sets excellent customer service and work examples. * Demonstrate knowledge of the entire menu and ...
With limited supervision, the Manager is responsible for the daily operations of the FOH/BOH ... Sets excellent customer service and work examples. * Demonstrate knowledge of the entire menu and ...
With limited supervision, the Manager is responsible for the daily operations of the FOH/BOH ... Sets excellent customer service and work examples. * Demonstrate knowledge of the entire menu and ...
With limited supervision, the Manager is responsible for the daily operations of the FOH/BOH ... Sets excellent customer service and work examples. * Demonstrate knowledge of the entire menu and ...
Service Manager
Orem, UT · On-site
With limited supervision, the Manager is responsible for the daily operations of the FOH/BOH ... Sets excellent customer service and work examples. * Demonstrate knowledge of the entire menu and ...
Service Manager
Orem, UT · On-site
With limited supervision, the Manager is responsible for the daily operations of the FOH/BOH ... Sets excellent customer service and work examples. * Demonstrate knowledge of the entire menu and ...
Customer Service Rep
Payson, UT · On-site
$16/hr
Additional tasks assigned by Customer Service Manager REQUIREMENTS * Strong work ethic * Excellent written and verbal communication skills. * Ability to type at least 30 WPM. * Solid phone etiquette ...
Customer Service Rep
Payson, UT · On-site
$16/hr
Additional tasks assigned by Customer Service Manager REQUIREMENTS * Strong work ethic * Excellent written and verbal communication skills. * Ability to type at least 30 WPM. * Solid phone etiquette ...
Service Manager
Orem, UT · On-site
With limited supervision, the Manager is responsible for the daily operations of the FOH/BOH ... Sets excellent customer service and work examples. * Demonstrate knowledge of the entire menu and ...
Service Manager
Orem, UT · On-site
With limited supervision, the Manager is responsible for the daily operations of the FOH/BOH ... Sets excellent customer service and work examples. * Demonstrate knowledge of the entire menu and ...
Service Manager
Orem, UT · On-site
With limited supervision, the Manager is responsible for the daily operations of the FOH/BOH ... Sets excellent customer service and work examples. * Demonstrate knowledge of the entire menu and ...
Service Manager
Orem, UT · On-site
With limited supervision, the Manager is responsible for the daily operations of the FOH/BOH ... Sets excellent customer service and work examples. * Demonstrate knowledge of the entire menu and ...
Customer Service - Self Storage Manager
Midvale, UT · On-site
$16/hr
Our Property Managers have the opportunity to earn performance-based bonuses ! * Our Property ... Successful candidates come from a variety of customer service centered sales environments including ...
Customer Service - Self Storage Manager
Midvale, UT · On-site
$16/hr
Our Property Managers have the opportunity to earn performance-based bonuses ! * Our Property ... Successful candidates come from a variety of customer service centered sales environments including ...
Customer Service Manager information
See Orem, UT salary details
$21.3K - $27.3K
5% of jobs
$27.3K - $33.4K
14% of jobs
$35.7K is the 25th percentile. Wages below this are outliers.
$33.4K - $39.4K
16% of jobs
The median wage is $44.9K / yr.
$39.4K - $45.5K
17% of jobs
$45.5K - $51.5K
12% of jobs
$51.5K - $57.6K
9% of jobs
$58.9K is the 75th percentile. Wages above this are outliers.
$57.6K - $63.6K
11% of jobs
$63.6K - $69.7K
6% of jobs
$69.7K - $75.7K
5% of jobs
$75.7K - $81.8K
2% of jobs
$81.8K - $87.8K
3% of jobs
$21.3K
$50.4K
$87.8K
How much do customer service manager jobs pay per year?
As of Aug 30, 2026, the average yearly pay for customer service manager in Orem, UT is $50,422.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,600.00 and $60,900.00 per year, depending on experience, location, and employer.
What does a customer service manager do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What are some common challenges faced by customer service managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
How much does a customer service manager get?
A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.
What are the duties of a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Orem, UT?
The most popular types of Customer Service jobs in Orem, UT are:
What are popular job titles related to Customer Service Manager jobs in Orem, UT?
For Customer Service Manager jobs in Orem, UT, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Orem, UT look for?
The top searched job categories for Customer Service Manager jobs in Orem, UT are:
- Overnight Customer Service
- Full Time Customer Service Representative Teleperformance
- Vice President Zendesk
- Online Customer Service Rep
- Online Retail Customer Service
- Customer Service Assistant
- Bilingual Customer Success Manager
- Manager Customer Experience Cx
- Manager Digital Nomad Customer Service
- Temporary Customer Service
What cities near Orem, UT are hiring for Customer Service Manager jobs?
Cities near Orem, UT with the most Customer Service Manager job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 14 days ago
Job description
Role Summary
We are seeking a dedicated Customer Service Manager to lead our CS department. In this role, you will be responsible for the high-level strategy and day-to-day operations of the customer service team, managing both CS Representatives and supervisors. You will serve as a key partner to the CS Director, providing data-driven insights on team performance and driving the department’s vision to ensure our customers receive an exceptional standard of care.
Responsibilities
- Strategic Leadership: Manage day-to-day planning, operations, and problem-solving for the Customer Service team. Partner closely with the CS Director to implement departmental vision and long-term goals.
- Team Development: Lead, mentor, and coach CS Reps and supervisors. Conduct regular team meetings to provide support, constructive feedback, and professional development.
- Operational Excellence: Identify opportunities to enhance the customer experience. Drive continuous improvement by ensuring best practices are understood and followed.
- Performance Reporting: Produce clear, evidence-based reports on team performance and KPIs for management.
- Talent Management: Oversee hiring, onboarding, evaluation, training, and performance management/discipline for all team members.
- Work Environment: Foster a healthy, collaborative, and communicative work environment that encourages feedback and team participation.
Qualifications
- 4+ years of leadership experience
- 5+ years of customer service experience
- Proven track record of driving customer service excellence, with a focus on retention and growth goals.
- Strong proficiency in Google Suite and customer service platforms, particularly Zendesk and Aircall.
- Ability to translate data into actionable insights and provide clear reports to management.
- Strong verbal and written communication skills. Ability to mediate and solve complex issues effectively and efficiently.
- Bilingual (Spanish) skills are a plus.
Why Join Our Team?
In addition to a collaborative work environment, we offer our team members:
- Health insurance
- 401(k) matching
- Vision insurance
- Dental insurance
- Employee discount
- PTO
Schedule
- Full-time
- Monday - Friday, Day shift
- Occasional weekend availability required
Nutricost is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sex (including pregnancy, sexual orientation, gender identity or expression), veteran status, or any other characteristic protected under applicable law.
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