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Customer Service Manager Jobs in Basking Ridge, NJ

Schutz Container Systems, Inc.

Be Seen First

Customer Service Supervisor

North Branch, NJ · On-site

Manage distribution of workload, delegation of resources, and hands on coverage of open territories or absences to ensure seamless support to our customer base. * Oversee customer service mailbox and ...

Burlington

Service Manager

New York, NY · On-site

$27.60 - $42.55/hr

You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, while also ... You'll Come With 3+ years of Retail Management or Store Operations experience at an Off Price, Big ...

Midas

Automotive Service Manager

Woodbridge, NJ · On-site

$50K - $75K/yr

Midas Automotive Service Manager At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ...

Midas

Automotive Service Manager

Woodbridge, NJ · On-site

$50K - $75K/yr

Midas Automotive Service Manager At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ...

Burlington

Service Manager

New York, NY · On-site

$27.60 - $42.55/hr

Ensure team delivers excellent customer service while demonstrating a high degree of professionalism. You'll Come With 3+ years of Retail Management and Operations experience at an Off Price, Big Box ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Basking Ridge, NJ

Customer Service Manager information

See Basking Ridge, NJ salary details

$25.2K

$59.8K

$104.1K

How much do customer service manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer service manager in Basking Ridge, NJ is $59,771.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,300.00 and $72,100.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Basking Ridge, NJ?

The most popular types of Customer Service jobs in Basking Ridge, NJ are:

What are popular job titles related to Customer Service Manager jobs in Basking Ridge, NJ?

For Customer Service Manager jobs in Basking Ridge, NJ, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Basking Ridge, NJ look for?

The top searched job categories for Customer Service Manager jobs in Basking Ridge, NJ are:

What cities near Basking Ridge, NJ are hiring for Customer Service Manager jobs?

Cities near Basking Ridge, NJ with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Basking Ridge, NJ as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $59,771 per year, or $28.7 per hour.

Service Manager

Performance Ford of Somerville

Somerville, NJ • On-site

$160K - $250K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

Service Manager  – Ford Dealership

Location: Somerville NJ / Randolph NJ 
Compensation: $160,000 – $250,000 annually (performance-based)
Benefits: Full Benefits Package + 401(k)

About the Opportunity

We are a high-volume, growth-oriented Multi Ford dealership group seeking an experienced Service Manager to lead and elevate our Service operations. This is a key leadership role responsible for developing a strong service team, and delivering an exceptional customer experience while maximizing profitability.

Key Responsibilities

  • Lead and manage all aspects of new and used vehicle service operations

  • Drive service volume, gross profit, and market share while maintaining compliance

  • Recruit, train, coach, and develop advisors and Service technicians

  • Establish and monitor performance metrics

  • Collaborate with Sales and Parts Departments to optimize dealership performance

  • Ensure a high level of customer satisfaction and CSI performance

  • Oversee management, pricing strategies, and Service processes DMS R&R

  • Maintain strong relationships with Ford representatives and adhere to OEM standards

Qualifications

  • Proven experience as a Service Manager or assistant manager in an automotive dealership

  • Ford dealership experience strongly preferred

  • Track record of achieving high sales volume and profitability

  • Strong leadership, coaching, and team-building skills

  • Excellent communication, organizational, and decision-making abilities

  • Ability to lead in a fast-paced, performance-driven environment

Compensation & Benefits

  • $160,000 – $250,000++ annual earning potential (base + performance incentives)

  • Full benefits package (medical, dental, vision)

  • 401(k) 

  • Paid time off and holidays

  • Long-term career growth with a stable, reputable  24 franchise dealer group 

Why Join Us

  • Competitive compensation at the top of the market

  • Strong inventory and brand recognition with Ford

  • Supportive ownership and leadership team

  • Opportunity to make a significant impact and grow with the dealership

Apply confidentially today to join a dealer group committed to excellence, performance, and leadership.