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Customer Service Manager Jobs in Basking Ridge, NJ

JEAN-GEORGES MANAGEMENT

Service Manager

Manhattan, NY · On-site

$70K - $80K/yr

Customer Service: * Ensure all guests receive exceptional service, addressing any complaints or ... Manage reservation systems and seating plans to optimize service efficiency and customer ...

Aequor Inc

Customer Service

Somerset, NJ · On-site

$16 - $21.75/hr

Customer Service Representative Responsible for all Customer Service activities in support of both ... Oversight on the Order Management Process and develop key relationships at our 3PL partner with ...

NY Marketing Firm

Customer Service Management

New York, NY

$17.50 - $23.75/hr

Company Description POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 ...

NY Marketing Firm

Customer Service Management

New York, NY

$17.50 - $23.75/hr

Company Description POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 ...

Aequor Technologies

Customer Service

Somerset, NJ · On-site

$16 - $21.75/hr

Responsible for all Customer Service activities in support of both the Brand and Generics divisions ... Oversight on the Order Management Process and develop key relationships at our 3PL partner with ...

BEUMER Group

Service Manager

Somerset, NJ · On-site

The Service Manager, Customer Support is responsible for managing customer support and service operations to ensure timely, high-quality service delivery and customer satisfaction. This role runs ...

BEUMER Group

Service Manager

Somerset, NJ

$115K - $125K/yr

The Service Manager, Customer Support is responsible for managing customer support and service operations to ensure timely, high-quality service delivery and customer satisfaction. This role runs ...

BEUMER Group

Service Manager

Somerset, NJ · On-site

$115K - $125K/yr

The Service Manager, Customer Support is responsible for managing customer support and service operations to ensure timely, high-quality service delivery and customer satisfaction. This role runs ...

BEUMER Group

Service Manager

Somerset, NJ · On-site +1

$115K - $125K/yr

The Service Manager, Customer Support is responsible for managing customer support and service operations to ensure timely, high-quality service delivery and customer satisfaction. This role runs ...

Pros Mechanics

Service Manager

Fairfield, NJ · On-site

$100K - $115K/yr

Your primary duties will include managing the service team, ensuring efficient workflow, maintaining high levels of customer satisfaction, and driving performance across key metrics. Responsibilities:

Haddad Plumbing & Heating

Service Manager

Newark, NJ · On-site

Respond to operational, employee, and customer issues promptly and efficiently. * Review and process all invoices accurately and timely. * Develop and manage service inventory policies, levels, and ...

Climate Pros LLC

Service Manager

Fairfield, NJ · On-site

Our customers aren't just businesses; they're change-makers, innovators, and visionaries in their ... Service Management: * Provide exceptional support to both internal and external customers.

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Basking Ridge, NJ

Customer Service Manager information

See Basking Ridge, NJ salary details

$25.2K

$59.8K

$104.1K

How much do customer service manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer service manager in Basking Ridge, NJ is $59,771.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,300.00 and $72,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Basking Ridge, NJ? The most popular types of Customer Service jobs in Basking Ridge, NJ are:
What are popular job titles related to Customer Service Manager jobs in Basking Ridge, NJ? For Customer Service Manager jobs in Basking Ridge, NJ, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Basking Ridge, NJ look for? The top searched job categories for Customer Service Manager jobs in Basking Ridge, NJ are:
What cities near Basking Ridge, NJ are hiring for Customer Service Manager jobs? Cities near Basking Ridge, NJ with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Basking Ridge, NJ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $59,771 per year, or $28.7 per hour.

Service Manager

Autoland Toyota Chrysler Jeep Dodge Ram

Springfield, NJ • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

At Autoland Toyota Chrysler Jeep Dodge Ram, we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today!

We are looking for a highly motivated candidate with Automotive Service Management experience to drive excellent results in customer service and operational efficiency/profitability in our Service Dept. Applicant must have excellent customer service and communication skills and excel in a fast pace environment.

What We Offer 

  • Medical, Dental & Vision Insurance

  • 401K Plan 

  • Paid time off and vacation

  • Growth opportunities

  • Paid Training

  • Employee vehicle purchase plans

  • Family owned and operated

  • Health and wellness

  • Discounts on products and services

  • Air-conditioned shop

  • State-of-the-art facility and cutting edge technology

  • Shop equipped with the newest technology and equipment

  • Work environment OSHA certified to current Air Quality Standards

  • Highly productive shop

  • Clean and professional work environment

  • Competitive wages

Responsibilities:

  • Responsible for the daily operations of the Service Dept. leading the charge to achieve monthly goals on all aspects of customer satisfaction, operations and finance.

  • Must be customer focused with exceptional communication skills. As Service Manager, you will be managing Service Advisors and Service Technicians to assist Customers on all of their service needs as well as making recommendations on needed service repairs. Strive to exceed Service Customers' expectations.

  • Develop and implement appropriate standards and processes to continuously elevate the overall customer service experience.

  • Effectively manage your team of Service Advisors and Technicians to meet all goals to increase sales performance, productivity, efficiency and customer service.

  • Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.

Qualifications:

  • Minimum of 3 years of experience as a Service Manager

  • Strong focus on providing excellent customer service 

  • Excellent Computer, Telephone & Technology skills

  • Minimum of High School Diploma/GED

  • Valid Driver’s License & clean driving record

  • Full-time

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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