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Customer Service Manager Jobs in Addis, LA (NOW HIRING)

Hudson Automotive Group

Service Manager

Baton Rouge, LA · On-site

$175K/yr

S., and we're passionate about delivering an exceptional customer experience. If you're an experienced Service Manager in the automotive industry with a track record of success developing and leading ...

Hudson Automotive Group

Service Manager

Denham Springs, LA · On-site

$100K - $175K/yr

S., and we're passionate about delivering an exceptional customer experience. If you're an experienced Service Manager in the automotive industry with a track record of success developing and leading ...

Hudson Automotive Group

Service Manager

Baton Rouge, LA · On-site

$75K - $100K/yr

S., and we're passionate about delivering an exceptional customer experience. If you're an experienced Service Manager in the automotive industry with a track record of success developing and leading ...

Central Plumbing

Service Manager

Baton Rouge, LA · On-site

$75K - $100K/yr

Plumbing Service Manager ???? Louisiana | ???? $75,000-$100,000 Lead. Grow. Make an impact. Central ... commercial customers since 1974. With a strong reputation, steady work, and a supportive team ...

New

Company not disclosed

Service manager

Baton Rouge, LA · On-site

We pride ourselves on delivering exceptional customer service backed by a strong service team and a culture built on accountability, responsiveness, and support. We are seeking a Service Manager to ...

EquipmentShare

Service Manager

Port Allen, LA · On-site

We're hiring a Service Manager at our rental facility in Port Allen, LA , and we're looking for ... Maintain and nurture existing customer relationships to ensure that our customers are 100 ...

EquipmentShare

Service Manager

Port Allen, LA · On-site

We're hiring a Service Manager at our rental facility in Port Allen, LA , and we're looking for ... Maintain and nurture existing customer relationships to ensure that our customers are 100 ...

ENFRA LLC

Service Manager

Baton Rouge, LA

Overview The Service Manager is responsible for all field labor, materials, profit, loss, project ... Build and sustain customer relationships to ensure complete customer satisfaction. * Manage ...

Chick-fil-A

Customer Service

Baton Rouge, LA

$10 - $15/hr

Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large ...

ENFRA LLC

Service Manager

Baton Rouge, LA · On-site

The Service Manager is responsible for all field labor, materials, profit, loss, project ... Build and sustain customer relationships to ensure complete customer satisfaction. * Manage ...

Chick-fil-A

Customer Service

Baton Rouge, LA

$10 - $15/hr

Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large ...

ENFRA LLC

Service Manager

Baton Rouge, LA

Overview The Service Manager is responsible for all field labor, materials, profit, loss, project ... Build and sustain customer relationships to ensure complete customer satisfaction. * Manage ...

ENFRA LLC

Service Manager

Baton Rouge, LA

Overview The Service Manager is responsible for all field labor, materials, profit, loss, project ... Build and sustain customer relationships to ensure complete customer satisfaction. * Manage ...

ENFRA LLC

Service Manager

Baton Rouge, LA

Overview The Service Manager is responsible for all field labor, materials, profit, loss, project ... Build and sustain customer relationships to ensure complete customer satisfaction. * Manage ...

Sharecare

Lead Customer Service Rep

Baton Rouge, LA · On-site

Under the supervision of the Customer Service Manager, the?Customer Service - Escalations team member's primary responsibilities include:? * Handling escalated member concerns while also providing ...

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Addis, LA

Customer Service Manager information

See Addis, LA salary details

$24.2K

$57.3K

$99.7K

How much do customer service manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer service manager in Addis, LA is $57,251.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Addis, LA?

The most popular types of Customer Service jobs in Addis, LA are:

What job categories do people searching Customer Service Manager jobs in Addis, LA look for?

The top searched job categories for Customer Service Manager jobs in Addis, LA are:

What cities near Addis, LA are hiring for Customer Service Manager jobs?

Cities near Addis, LA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Addis, LA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $57,251 per year, or $27.5 per hour.

Customer Service Manager

OMNI INDUSTRIES INC

Baton Rouge, LA • On-site

$90K/yr

Full-time

Posted 10 days ago

Job description

Job Summary:

The Customer Service Manager is responsible for leading the customer service team to deliver exceptional customer experience while ensuring efficient order management and strong collaboration across Sales, Supply Chain, Operations, Production, Logistics, and Finance. This role develops and executes the customer service strategy, drives continuous improvement, develops team members, and supports operational excellence in a fast-paced manufacturing environment.

Duties/Responsibilities:

  • Lead, coach, mentor, and develop the customer service team.
  • Develop and implement the customer service strategy in alignment with company objectives.
  • Establish and monitor customer service goals, KPIs, and performance standards.
  • Ensure timely and accurate processing of customer orders.
  • Resolve escalated customer concerns and implement effective service recovery.
  • Monitor customer satisfaction (CSAT) and implement corrective actions as needed.
  • Drive customer retention by building strong customer relationships and ensuring a high level of service.
  • Coordinate customer priorities with Sales, Production, Supply Chain, Logistics, and Finance.
  • Monitor order flow, shipping performance, and backlog status.
  • Analyze service metrics and identify opportunities for process improvements.
  • Develop, maintain, and improve Standard Operating Procedures (SOPs).
  • Support forecasting, demand planning, and customer communications.
  • Prepare reports and provide recommendations to executive leadership.
  • Promote a culture of continuous improvement, accountability, and customer focus.
  • Support ERP and CRM system improvements and process optimization.
  • Evaluate and implement new technologies, including AI, to enhance customer service operations.

Required Skills:

  • Strong leadership and team development skills.
  • Excellent customer service and conflict resolution abilities.
  • Strong relationship management and interpersonal skills.
  • Excellent verbal and written communication skills.
  • Strong organizational and time management skills.
  • Strong analytical, problem-solving, and data-driven decision-making abilities.
  • Ability to collaborate effectively across multiple departments.
  • Sense of urgency, accountability, and customer focus.
  • Proficiency with ERP and CRM systems.
  • Advanced knowledge of Microsoft Office Suite, including Excel.
  • Ability to manage multiple priorities in a fast-paced manufacturing environment.
  • Commitment to continuous improvement and operational excellence.

Education and Experience:

  • Bachelor's degree in Business, Supply Chain, Marketing, or a related field preferred.
  • Minimum of seven (7) years of customer service experience, including leadership responsibilities.
  • Manufacturing, industrial, chemical, or lubricant industry experience preferred.
  • Experience developing KPIs and managing departmental performance.
  • Experience with order management, logistics, and supply chain operations preferred.
  • Experience leading teams and driving continuous improvement initiatives.
  • Experience with ERP systems and customer relationship management (CRM) software.

Physical Requirements:

  • Prolonged periods of sitting and working at a computer.
  • Ability to communicate effectively in person, by phone, and electronically.
  • Ability to occasionally lift up to 20 pounds.
  • Ability to work in both office and manufacturing environments.
  • Must be able to walk through production and warehouse areas and wear required personal protective equipment (PPE) when entering operational areas.
  • Ability to travel occasionally to company locations, customers, or industry events as needed.


Omni Specialty Packaging is an Equal Opportunity Employer (EOE)

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