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Customer Service Level Two Jobs in Riverside, CA

TeamLogic IT

MSP Level II Technician

Murrieta, CA · On-site

$26 - $30/hr

... (MSP) Level 2 Technician to join our dynamic IT team. This role is pivotal in providing ... The ideal candidate will exhibit a strong technical acumen, excellent customer service skills, and ...

Smurfit Westrock

Level 2 Production Support

Ontario, CA · On-site

$22.50/hr

... value for shareholders, customers, employees and the communities where we operate. Location ... Level 2 Production Support Rate: $22.50 Summary: * Works under direction of Shipping Supervisor

Onsite Computing

Level 2 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and ... and customer service skills. * Ability to work independently and as part of a team. * Strong ...

Onsite Computing

Level 2 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and ... and customer service skills. * Ability to work independently and as part of a team. * Strong ...

TST MASTER

UT Level 2 Inspector

Fontana, CA · On-site

$22.75 - $24.25/hr

Studies and Understands Customer Requirements and Tolerances applicable to inspections. * Assists ... UT Level 2 Certification. * High School Diploma. * Six to twelve months experience in quality or ...

TST MASTER

UT Level 2 Inspector

Fontana, CA · On-site

$22.75 - $24.25/hr

Studies and Understands Customer Requirements and Tolerances applicable to inspections. * Assists ... UT Level 2 Certification. * High School Diploma. * Six to twelve months experience in quality or ...

ADI Global

Material Handler - Level 2

San Bernardino, CA · On-site

$17.25 - $20.75/hr

... in-class service culture by driving positive Customer satisfaction. We offer a full benefits ... Medical, Dental, Vision, Commuter Benefit, Pet Insurance and 401k participation from Day 1 * 2 ...

ADI Global

Material Handler - Level 2

San Bernardino, CA · On-site

$17.25 - $20.75/hr

... in-class service culture by driving positive Customer satisfaction. We offer a full benefits ... Medical, Dental, Vision, Commuter Benefit, Pet Insurance and 401k participation from Day 1 * 2 ...

Preferred Bank

Customer Service Rep II

Irvine, CA · On-site

$17.25 - $23.25/hr

Customer Service Representative Responsible for providing customer service by receiving, paying and keeping accurate records of all transactions. * Provide customer services such as cashing checks ...

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Showing results 21-40

All JobsCustomer Service Level Two JobsCustomer Service Level Two Jobs in Riverside, CA

Customer Service Level Two information

See Riverside, CA salary details

$10

$19

$28

How much do customer service level two jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer service level two in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What are two jobs that require customer service skills?

Customer Service Level Two roles require strong communication and problem-solving skills to assist customers effectively. Other jobs that require customer service skills include retail associates and call center representatives, both of which involve interacting with customers regularly and addressing their needs efficiently.
What are popular job titles related to Customer Service Level Two jobs in Riverside, CA? For Customer Service Level Two jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Customer Service Level Two jobs in Riverside, CA look for? The top searched job categories for Customer Service Level Two jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Customer Service Level Two jobs? Cities near Riverside, CA with the most Customer Service Level Two job openings:
Customer Service Level Two jobs near you
Infographic showing various Customer Service Level Two job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $40,789 per year, or $19.6 per hour.

MSP Level 2 Technician

TeamLogic IT, Mission Viejo, CA

Lake Forest, CA • On-site

$27 - $29/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Benefits:
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Dental insurance
  • Employee discounts

Benefits/Perks
  • Flexible Scheduling
  • Career Advancement Opportunities 
  • Competitive Compensation
  • $27 - $29 hourly
  • Health/Dental/Vision
  • Overtime Opportunities
  • 401k Match
Summary:
We are seeking an experienced and dedicated Managed IT Services (MSP) Level 2 Technician to join our dynamic IT team. This role is pivotal in providing exceptional technical support and solutions to small to medium-sized businesses. The ideal candidate will exhibit a strong technical acumen, excellent customer service skills, and the ability to troubleshoot and resolve complex IT issues efficiently.
Responsibilities:
  • Technical Support and Troubleshooting: Provide advanced technical support to clients, including installing, configuring, and maintaining hardware and software.
  • Incident Management: Respond to and resolve escalated support tickets promptly, ensuring minimal downtime for clients.
  •  Network Administration: Manage and maintain client networks, including routers, switches, firewalls, and wireless access points.
  • Security Management: Implement and manage security solutions, conduct regular security audits, and address potential vulnerabilities.
  • Backup and Disaster Recovery: Ensure client data is backed up regularly and develop disaster recovery plans to safeguard against data loss.
  • Client Communication: Maintain clear and professional communication with clients, providing updates and ensuring client satisfaction.
  • Documentation: Create and maintain detailed documentation of client systems, configurations, and support activities.
  • Project Implementation: Assist in the planning and execution of IT projects, ensuring they are completed on time and within budget.
  • Training and Mentoring: Provide guidance and training to Level 1 Technicians, fostering a collaborative team environment.
  • Emergency Support: Provide on-call support for critical issues, including after-hours and weekend support as needed. Respond to emergencies promptly and take appropriate actions to minimize downtime and data loss.
Knowledge, Skills, & Qualifications:
  • Experience & Education: Minimum of 3-5 years in an MSP or similar IT support role; a degree in IT, Computer Science, or related field is preferred. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are highly desirable.
  • Technical Proficiency: Strong knowledge of Windows and Mac operating systems, Microsoft Office 365, Active Directory, and virtualization technologies such as VMware and Hyper-V.
  • Remote Monitoring & Ticketing Systems: Experience with RMM tools and ticketing systems.
  • Networking Expertise: In-depth understanding of networking protocols, IP addressing, DNS, DHCP, VPNs, VLANs, and Wi-Fi technologies.
  • Security Knowledge: Familiarity with firewalls, antivirus solutions, and industry best practices for cybersecurity.
  • Problem-Solving & Analytical Thinking: Strong ability to diagnose and resolve complex technical issues efficiently.
  • Communication & Customer Service: Excellent verbal and written communication skills, with a customer-focused approach to delivering high-quality service and building strong client relationships.
  • Time Management & Collaboration: Ability to manage multiple priorities in a fast-paced environment while working both independently and as part of a team.
Preferred Additional Qualifications
  • Cloud Services: Experience with cloud platforms such as AWS, Azure, or Google Cloud.
  • Automation: Familiarity with scripting and automation tools (e.g., PowerShell, Bash) to streamline processes.
  • Monitoring Tools: Knowledge of network and system monitoring tools (e.g., SolarWinds, Nanja, Auvik, etc.).
  • Documentation Tools: Proficiency in using documentation tools and platforms (e.g., Hudu, Ninja Documentation, IT Glue, SharePoint).
Work Environment
This role requires the ability to work both onsite and remotely, depending on client needs. The candidate should be prepared for occasional travel to client locations and possess a valid driver's license. Flexibility in working hours, including evenings and weekends, may be required to accommodate client emergencies or project deadlines.
  • Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients.
  • Collaborative and supportive team culture.
Benefits:
  • Competitive salary and performance-based bonuses
  • Comprehensive health, dental, and vision insurance
  • Retirement savings plan with company match
  • Paid time off and holidays
  • Professional development and certification reimbursement
  • Opportunities for career advancement
Company Overview
We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. If you have a strong IT background, a problem-solving mindset, and a passion for innovation, you'll thrive in our fast-paced, ever-evolving industry. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America.