Customer Service Intern Jobs in Springfield, MA (NOW HIRING)

You've invested a lot of time and energy in your education. Now you want the chance to make your mark. We offer challenging opportunities for you to learn and grow professionally. In our programs, you'll be immersed in a culture of continuous improvement, with the goal of changing health care for the better.

Position Summary:

Health is everything. At CVS Health, colleagues are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we help people on their path to better health -from advising on prescriptions to helping manage chronic and specialty conditions. As a 3rd year pharmacy intern, you have a significant role in our company working as a part of the pharmacy team- delivering our purpose, modeling our values, and demonstrating genuine, authentic care for our patients.

While working as a 3rd year pharmacy intern, under the direct supervision of a licensed pharmacist, you play a critical role in ensuring a safe and effective Retail Pharmacy work environment that delivers exceptional care to each patient. This includes but is not limited to:

• Patient Safety
• Pharmacy Professional Practice
• Regulatory Requirements
• Quality Assurance
• Customer Service
• Inventory Management
• Workflow Management excluding final prescription verification

Primary Roles and Responsibility:

A key component of the pharmacy intern role is keeping your customers and patients healthy through adoption and management of patient care programs. Additionally, you will:

• Lead with Heart - display empathy and compassion for your patients, customers, caregivers, and colleagues on your team
• Seek new ways to grow, collaborate with others, and deliver better outcomes
• Align others around our purpose to bring your heart to every moment of your health and gain support and commitment
• Facilitate a team culture that promotes caring, energy, enthusiasm, and pride

Education:

• Accepted into or actively enrolled in an ACPE accredited college or school of pharmacy

Required Qualifications:

• Accepted into or actively enrolled in an ACPE accredited college or school of pharmacy
• 0-3 years relevant work experience
• Must possess or be in process of obtaining valid intern and/or technician licensure as required
• Strong communication and presentation skills
• Complete all required training within state guidelines and required timeframe
• Ability to:
  • Have regular and predictable attendance, including nights and weekends
  • Be mobile and remain upright for extended periods of time
  • Lift, scan, and bag items
  • Finger Dexterity: Picking, pinching, typing or otherwise working primarily with fingers rather than whole hand or arm
  • Reach overhead; able to stretch or reach out with the body, arms, and/or legs to grasp items
  • Extend hand(s) and arm(s) multiple directions to place, move, or lift items
  • Precision control: able to adjust machines to exact positions
  • Stoop to a considerable degree and requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist
  • Visual Acuity: Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts
  • Able to orally communicate information and instructions to colleagues and customers
  • Occasional lifting of up to 20 lbs; exerting up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects

Ability To:

• Have regular and predictable attendance, including nights and weekends
• Complete any additional tasks as directed by supervisor or manager
• Complete all required training and obtain required licensure (if applicable) within state guidelines

Preferred Qualifications:

• Immunization eligibility
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.)
• Once state regulations are met, pharmacy interns should be striving to provide patient immunizations as this is an essential pharmacist function

Pay Range

The typical pay range for this role is:

Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach to total health care. As health care innovators, we are making quality care affordable, accessible, simple and seamless. We await your fresh ideas, new perspectives, and the unique contributions you will make to our organization.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.