Customer Service Intern Jobs in Boston, MA (NOW HIRING)

Intern/Part-time – Volunteer Services

Development

Mission Statement:

Father Bill’s & MainSpring is committed to ending and preventing homelessness in Southern Massachusetts with programs that provide emergency and permanent housing and help people obtain skills, jobs, housing, and services. We help people who are struggling with homelessness, or are at risk of homelessness, to achieve self-sufficiency.

Father Bill’s & MainSpring (FBMS) is a growing and dynamic social service agency with expertise in emergency and permanent housing, job training and placement, and prevention services for individuals and families in need. Over the next five years, our strategic focus includes an increase in affordable, supportive housing, a more efficient model of care for families experiencing homelessness, commitment to an enhanced delivery model to reduce the need for shelter, and improved community relations in order to achieve these goals. Our staff are thoughtful and caring individuals who share our passion for these ideals and creative approaches to helping people improve their lives.

Position Summary:

The Development Intern will assist the Development office by responding to email inquiries, forwarding emails and messages to the appropriate staff members, supporting the Development Operations team, and entering volunteer hours and donation information into the appropriate CRM. The Development Intern will be supervised by the Director of Volunteer Services and work closely with the Community Engagement Specialist. The Development Assistant may be asked to support other areas of the development team as well, to ensure that donors, volunteers and potential volunteers are being responded to on a timely basis.

This position will also work closely with the Development Operations Administrator and Gift Processor to ensure that acknowledgement letters are being sent out on a timely basis, which includes, but is not limited to printing, scanning, folding, and stuffing mailers.

The paid position is based out of FBMS’ administrative offices located on Belmont Street in Brockton. The internship is seasonal, with hours decreasing slightly during the summer months, with the opportunity to continue through the academic year with flexible hours based on student’s class schedule. This is a great opportunity for someone interested in nonprofit work to gain hands-on experience in fundraising, donor relations, and volunteerism. Part-time hours are expected to be between 15-24 hours/week, depending upon office needs.

Essential Responsibilities:

· Monitor FBMS’s volunteer email account and respond to or forward emails in a timely fashion.

· Process in-kind donations via Raiser’s Edge

· Assist with generating in-kind acknowledgement letters, acquiring signatures, and mailing

· Maintain existing volunteer/donor records in Raisers’ Edge and Volunteer Hub

· Enter new volunteer/donor records in appropriate Customer Relationship Management system

· Coordinate volunteer and donation schedules and share with appropriate departments

· Open and sort mail

· Print, scan, and mail acknowledgement letters in a timely fashion

· Assist with other projects pertaining to Development, as assigned

· Support special events and projects, as assigned

Requirements

· High school degree or equivalent.

· Proficient computer skills, including Microsoft Office Suite

· Must be 18 years of age

· Excellent written and verbal communication skills.

· Reliable transportation to allow for opportunities to visit volunteer service sites.

· Attention to detail

· Desire to learn new software systems.

Who is This For?

This paid internship is designed for energetic, detail-oriented individuals eager to launch a career in the nonprofit, fundraising, or human services sectors. It is an ideal fit for:

· Current Students & Recent Graduates: Especially those studying Non-Profit Management, Communications, Public Administration, Social Work, or Business who need flexible, part-time hours (15–24 hours/week) that adapt around an academic schedule.

· Aspiring Non-Profit Professionals: Anyone looking to gain a foundational understanding of how a development department operates from the ground up.

· Mission-Driven Advocates: Individuals who possess empathy for those experiencing homelessness and want their daily administrative efforts to directly support housing stabilization and self-sufficiency in Southern Massachusetts.

What You’ll Learn

At Father Bill’s & MainSpring, we view our internships as a stepping stone for future sector leaders. In this role, you will receive hands-on experience and mentorship to build highly marketable skills, including:

· In-Demand Software Expertise: Gain direct, resume-building experience utilizing Raiser’s Edge and Volunteer Hub, the leading, industry-standard database platforms used by nonprofits worldwide.

· Donor & Volunteer Stewardship: Learn the operational mechanics of fundraising and donor relations, from recording critical data to managing the lifecycle of financial and in-kind contributions.

· Community Engagement Logistics: Discover how a major regional agency efficiently coordinates, tracks, and communicates with thousands of community volunteers and corporate partners across multiple service sites.