Customer Service Google Jobs (NOW HIRING)

Minimum qualifications:

• Bachelor's degree in Computer Science, Management Information Systems, a related technical field, or equivalent practical experience.
• 4 years of experience in web technologies (e.g., JavaScript ES6 , HTML5, CSS3).
• Experience managing first-party ServiceNow integrations, and building microservices (e.g., Java, Python, Go, or Node.js).
• Experience with message-driven architectures (e.g., Cloud Pub/Sub, Kafka), RPC/gRPC, and API Gateways/Reverse Proxies for traffic orchestration.

Preferred qualifications:

• Master's degree in Computer Science, MIS or related technical field or equivalent practical experience.
• Experience in server-side development, relational (PostgreSQL, MySQL) or NoSQL databases, and high-performance API design.
• Experience tailoring user experiences for operational agents (Configurable Workspaces, Advanced Work Assignment), alongside a background in version control (Git), SDLC, and unit/integration testing.
• Mastery of OAuth 2.0/OIDC flows, Workload Identity Federation (Service Account assertions for keyless auth), and secure credential management (Cloud KMS, HashiCorp Vault) to ensure zero-trust networking and mTLS enforcement.
• Understanding of bridging external SaaS with internal pipelines, egress proxies, and secure credential stores.

About the job
You lead all aspects of web development, requirements gathering, software development, testing, documentation, training, implementation, ongoing support, and maintenance for both in-house and customer-facing web applications. You will work closely with a cross-functional team of Googlers using UI and functional specs/prototypes as input. You are empowered to act like an owner, take action and innovate to meet user and customer needs.
As an Application Engineer within the Google Cloud Business Platform (GCBP) organization, you will play a pivotal role in scaling workflow automation by bridging ServiceNow with internal First-Party (1P) systems and secondary CRM platforms. Google engineers are at the forefront of developing next-generation technologies that change how the world interacts with information; in this role, you will apply that same engineering discipline to the ServiceNow ecosystem.
You will independently design, develop, and deploy custom-scoped applications, optimize agent interfaces, and build robust bi-directional integration pipelines using asynchronous (Cloud Pub/Sub) and synchronous (gRPC) protocols. By managing these end-to-end integration tasks independently, you will ensure ServiceNow functions as a tightly integrated, secure extension of Google's internal operations while upholding the highest standards of code quality and software engineering.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $138000 - $197000 (USD) 15% bonus target equity benefits
Learn more about benefits at Google .
Responsibilities

• Build custom scoped applications via App Engine and configure agent-centric interfaces like ServiceNow Agent Workspace and Virtual Agent.
• Build robust bi-directional pipelines connecting ServiceNow to internal microservices (using Pub/Sub, Webhooks, gRPC, API Gateways), and manage the GCP projects, IAM roles, and quotas to host these endpoints.
• Maintain and scale functional suites including Customer Service Management (CSM/CRM), Strategic Portfolio Management (SPM), and Integrated Risk Management (IRM).
• Plan and execute technical delivery with minimal assistance, translating ambiguous business requirements into high-level integration architectures
• Manage Performance Analytics dashboards and validate custom/OOTB solutions via Automated Test Framework (ATF).

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