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Customer Service Google Jobs (NOW HIRING)

Google

Customer Engineer, Platform, Google Cloud

Sunnyvale, CA · On-site

$65.50 - $87.50/hr

Experience migrating applications and services to cloud platforms. * Experience with security ... About the job The Google Cloud Platform team helps customers transform and build what's next for ...

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As of Jun 8, 2026, the average hourly pay for customer service google in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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To excel as a Customer Service representative at Google, you need a strong background in customer support, problem-solving, and a familiarity with Google's suite of products and services. Proficiency with CRM systems, ticketing platforms, and basic troubleshooting tools or Google product certifications is often required. Superior communication skills, patience, and a collaborative mindset are important soft skills in this position. These competencies are essential for delivering exceptional support experiences, fostering customer loyalty, and efficiently resolving user issues in a dynamic tech-driven environment.

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A Customer Service Google job involves assisting users with inquiries, troubleshooting issues, and providing support for Google's products and services. Representatives may handle customer concerns via phone, chat, or email while ensuring a positive user experience. They must have strong communication skills, product knowledge, and problem-solving abilities to resolve issues efficiently.

What are the typical responsibilities of a Customer Service representative at Google?

Customer Service representatives at Google are responsible for assisting users with questions and issues related to Google's products and services, troubleshooting technical problems, and guiding customers through appropriate solutions. They work closely with other support team members and may liaise with product specialists or engineers to resolve complex inquiries. The role often involves managing multiple requests simultaneously, maintaining accurate records, and ensuring timely follow-up. This position provides opportunities to develop expertise with Google tools, strengthen communication abilities, and advance into supervisory or specialized support roles within the company.

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Customer Service Google jobs near you
Infographic showing various Customer Service Google job openings in the United States as of May 2026, with employment types broken down into 73% Full Time, and 27% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Engineer III, Outcome, Financial Services, Google Cloud

Google

New York, NY • On-site

$61 - $81.50/hr

Full-time

Posted 29 days ago

Google rating

8.8

Company rating: 8.8 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

31st of 186 rated software companies

Job description

Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 10 years of experience with cloud native architecture in a customer-facing or support role.
  • Experience in deployment planning, orchestration, or change management.
  • Experience in programming languages, debugging, or systems design.
  • Experience engaging with, presenting to, or influencing technical stakeholders or executive leaders.

Preferred qualifications:
  • Experience selling technical solutions in one or more of the following areas: Infrastructure Modernization, Application Modernization, Data Management, Data Analytics, AI, Networking, Migrations or Security.
  • Experience with Google Cloud products and differentiation from competition.
  • Experience working with product and capacity teams to resolve technical and capacity blockers.
  • Experience with object-oriented programming languages (i.e. Python, Java), and using technical proficiencies to remove blockers and accelerate customer deployment.
  • Experience working in, or supporting, the financial services industry.

About the job
The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
As a Google Cloud Platform (GCP) Outcome Customer Engineer (OCE), you will drive initial and ongoing business ramp for our customers, clearing blockers and ensuring they get the maximum benefit from their investment faster. You will manage and execute the deployment plan, transitioning scoped workloads into production by providing technical leadership to customers and partners. You will have a direct impact on the velocity and incremental consumption of customer workloads, leading to accelerated value realization, higher adoption, and future expansion opportunities.
In this role, you will blend sales expertise, market knowledge, direct technical engagement, and technical project management to prove the value of the Google Cloud portfolio.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $152000 - $222000 (USD) 42.86% bonus target bonus equity benefits
Learn more about benefits at Google .
Responsibilities
  • Develop and orchestrate a structured, deployment plan across customer, professional services, and partner teams, on-boarding the implementation team, clearing blockers, managing timelines and progress, and ensuring readiness (e.g., capacity, training).
  • Employ coding, debugging, or systems design to resolve technical blockers and accelerate deployment.
  • Drive and track progress of the initial and ongoing ramp of workloads, moving customers from agreement to consumption as quickly as possible.
  • Identify expansion opportunities for new workloads within the account during project execution.
  • Drive sustainable product usage to help customers realize value on an ongoing basis and secure future agreement renewals.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

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