Customer Service Coordinator Jobs in Bothell, WA

JOB SUMMARY:
The purpose of the Service Coordinator is to maintain SFS's office management activities for the Service department, this includes scheduling and answering phones to ensure profitability and customer satisfaction for the department.
ESSENTIAL JOB DUTIES:

• Schedule service calls with customers.
  • Coordinate the necessary equipment/materials accordingly.
• Schedule emergency service with customers.
• Create Technician schedules.
• Schedule all necessary subcontractors, lifts as required.
• Work with the Service Operations Manager to review reports and upload for customer access.
• Communicate system impairments and service requests to the appropriate Manager.
• Communicate with internal and external customers in a professional manner.
• Provide backup assistance on phones for the administrative assistance.
• Communicate with internal and external customers in a professional manner.
• Other duties as assigned.

QUALIFICATIONS:
The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.
Education, Training, Certifications:

• HS Diploma or equivalent required. Associate degree preferred.

Experience, Knowledge, Skill Requirements:

• 1 year scheduling facility services experience, preferred.
• 1 years of professional computer skills.
• Efficient time management skills developed organizational skills and ability to prioritize initiatives and business goals.
• Demonstrated critical thinking skills.
• Collaborator and ability to work with all levels of employees.
• Strong diligence and accuracy

Communication Skills:

• Must have the ability to effectively read, write and communicate in English with employees and customers.
• Strong interpersonal, written, and oral communication skills.

Systems and Software Skills:

• Ability to operate a computer, use Microsoft Office required.
• Experience with SalesForce preferred.

Other Qualifications:

• Valid driver's license with acceptable driving record required.
• Must be able to comply with SFS's Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.
• Up to 10% travel

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS:
Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.
Physical Requirements:
While performing the duties of this job, the employee is required to sit for long periods. Employee will occasionally be required to bend, kneel, balance, lift <20lb, walk, stand, ascend/descend stairs, drive, twist, and reach above and below shoulders. Employee will frequently be required to drive and walk for periods.
Work Environment:
Employee will consistently be required to work indoors in an office setting, work alone and with others. Employees will occasionally be required to work outside, and be exposed to hot/cold temperatures, dust, fumes, chemicals, electrical hazards and noise. Employee must occasionally wear all appropriate personal protective equipment, as required by company safety policies while visiting locations.
We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer.
While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.
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About Us
Are you interested in working for the nation's leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year? Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career opportunities with Summit Fire & Security may be right for you!
Summit Fire & Security, a subsidiary of SFP Holding, Inc. (Summit Companies), is a full-service provider for fire detection, suppression, and security with a full suite of capabilities that includes design, installation, testing, inspections, and maintenance. We serve customers across many verticals on a local, regional, and national scale. We're proud of our well-deserved reputation for quality work that's completed by our talented and experienced installation workforce. Summit Fire & Security is a dynamic organization with endless growth opportunities spanning over 70 locations in more than 20 states.
Our company is consistently recognized for service excellence in the fire protection industry. Summit Fire & Security supports trade skills and workforce development by hosting Recognized Apprenticeships and on-the-job training (OJT) programs for new career-seekers. Many members of our leadership chair NFPA code compliance committees, serve on regional safety boards, and support technical education in local schools. Summit Fire & Security supports employees in their professional development by offering continued development, training, and education by encouraging NICET and other career-advancing certifications. We offer reimbursement for certain career development programs in addition to potential bonuses for specific certifications. We continually strive to be the Employer of Choice for highly motivated team members who want to succeed in a high-growth environment. We encourage initiative, independence, diversity, and personal career growth.
Demonstrating the combination of experience, knowledge, and customer service is the key to our performance and helps us achieve our goal of providing the highest quality fire protection services possible to protect lives and property.
Benefits
Summit Fire & Security offers extensive training opportunities, career advancement, competitive pay, bonus opportunities, along with an industry leading and affordable benefits package for eligible employees. Our benefits package includes:

• Paid Vacation and Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Plan with Company Match
• Flexible Spending Accounts
• Long-Term Disability - Employer Paid
• Short-Term Disability - Employer Paid
• Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity
• Life Insurance for Team Members and Dependents
• Employee Assistance Program
• Employee Referral Program

Our Core Values
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• We are PASSIONATE about life safety
• We have INTEGRITY (Do the right thing)
• We work in PARTNERSHIP with our customers and community
• We constantly strive for OPERATIONAL EXCELLENCE (Do things right)

Summit Fire & Security participates in E-Verify & in alignment with our commitment to safety, we promote a drug-free workplace. Summit Fire & Security is an equal-opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.