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Customer Service Collections Agent Jobs (NOW HIRING)

Radius Global Solutions LLC

Collections Agent

Edina, MN · On-site

Previous experience in Customer Service, Retail, Call Centers, Collections, Sales and/or Telemarketing. * Proven ability and desire to help people. * Excellent listening and negotiation skills with a ...

North Main Bail Bond Co.

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Collections Agent

Houston, TX · On-site

$20 - $22/hr

Negotiate payment arrangements and ensure timely collections * Maintain accurate records of all ... customer service techniques. Please feel free to apply in person or email resume to accounts ...

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Customer Service Collections Agent information

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How much do customer service collections agent jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for customer service collections agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Collections Agent vs Customer Service Representative?

AspectCustomer Service Collections AgentCustomer Service Representative
Primary RoleCollect overdue payments and manage delinquent accountsAssist customers with inquiries, product info, and support
Required SkillsDebt collection, negotiation, persistenceCommunication, problem-solving, product knowledge
Work EnvironmentCall centers, debt collection agenciesRetail, call centers, corporate offices
CertificationsNone typically required, but collections training helpfulNone typically required

While both roles involve customer interaction, the Customer Service Collections Agent focuses on recovering overdue payments, often requiring negotiation skills. In contrast, the Customer Service Representative provides general support and assistance to customers. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What cities are hiring for Customer Service Collections Agent jobs?

Cities with the most Customer Service Collections Agent job openings:

What states have the most Customer Service Collections Agent jobs?

States with the most job openings for Customer Service Collections Agent jobs include:

What are popular job titles related to Customer Service Collections Agent jobs?

For Customer Service Collections Agent jobs, the most frequently searched job titles are:

Customer Service Collections Agent jobs near you
Infographic showing various Customer Service Collections Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Customer Service Collections Associate

Harrisburg, PA • On-site

Seaux Recruit
See more jobs at Seaux Recruitexternal

$14.25 - $19.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Key responsibilities

  • Handle inbound and outbound calls to discuss account balances and payment options

  • Set up payment arrangements within approved guidelines and document account activity accurately

  • Follow company policies and compliance requirements, including FDCPA and related regulations

Job description

Customer Service Collections Associate

Job Summary

If you've worked in retail, a food bank, fast food, or any high-volume customer-facing job, you already have the skills that matter here: staying calm, communicating clearly, and helping people solve problems—backed by a structured process and coaching.

Work environment & location

  • Fast-paced, team-oriented call center with training and ongoing support
  • Work Location: In person to start. After training and once you consistently meet KPIs (typically ~45 days), you may transition to work from home.

Why you'll want to apply ASAP

  • Hiring now: We're actively scheduling interviews and filling seats quickly
  • Paid training + coaching: You'll learn the scripts, systems, and compliance basics—no guessing
  • Remote option after you're up to speed: This role starts in person. After training and once you consistently meet performance expectations (KPIs), you can transition to work from home (typically around 45 days)
  • Benefits package available: Medical, dental, vision, 401(k), and PTO
  • Stable, full-time hours: A consistent schedule in a professional call center environment
  • Growth opportunity: Clear path to develop and move up as you build performance

About the company

We're a professional accounts receivable management company committed to treating consumers with respect while delivering results. Our team is built on professionalism, clear communication, and doing the right thing—especially during tough conversations.

What you'll do (customer service + collections)

This is a customer service call center job where you'll help consumers resolve past-due accounts through respectful, solutions-based conversations.

  • Handle inbound and outbound calls about account balances and payment options
  • Provide a positive customer experience while staying confident and professional
  • Set up payment arrangements within approved guidelines
  • Answer questions, handle basic disputes, and route requests appropriately
  • Accurately document account activity in internal systems
  • Meet expectations for call quality, productivity, and KPIs
  • Follow company policies and compliance requirements, including FDCPA and related regulations

Who this role is great for (especially if you're coming from retail/fast food)

You'll do well here if you've worked in:

  • Retail customer service (cashier, sales associate, store associate, front end)
  • Fast food / quick service restaurants (crew member, shift lead, drive-thru, counter service)
  • Food bank / nonprofit service roles (intake, client services, distribution support)
  • and you're ready for a more structured role with consistent hours, training, and advancement.

What we're looking for

Required:

  • Strong communication skills and comfort speaking on the phone
  • Customer service mindset—able to be firm, fair, and respectful
  • Basic computer skills (able to navigate multiple screens/systems)
  • Strong attention to detail and accurate documentation
  • Ability to handle sensitive conversations and maintain confidentiality
  • Reliable attendance and punctuality

Preferred (not required):

  • 6+ months in customer service, call center, collections, accounts receivable, or financial services
  • Bilingual skills a plus