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Customer Service Collections Agent Jobs in Kansas

Nuvative Inc

Customer Service Agent

Wichita, KS · On-site

$17/hr

Customer Service Agent REPORTS TO : Customer Service Supervisor Pay: $17 an hour, with monthly bonus potential Hours: 11am-8pm M-F, Rotating Saturdays (11am-3pm, approx. once a month, can be traded ...

Nuvative Inc

Customer Service Agent

Wichita, KS · On-site

$17/hr

Customer Service Agent REPORTS TO : Customer Service Supervisor Pay: $17 an hour, with monthly bonus potential Hours: 11am-8pm M-F, Rotating Saturdays (11am-3pm, approx. once a month, can be traded ...

Liveops

Remote Customer Service Agent

Overland Park, KS · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Wichita, KS · Remote

$13.75 - $18.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Olathe, KS · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Lawrence, KS · Remote

$14.50 - $19.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

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All JobsCustomer Service Collections Agent JobsCustomer Service Collections Agent Jobs in Kansas

Customer Service Collections Agent information

What is the difference between Customer Service Collections Agent vs Customer Service Representative?

AspectCustomer Service Collections AgentCustomer Service Representative
Primary RoleCollect overdue payments and manage delinquent accountsAssist customers with inquiries, product info, and support
Required SkillsDebt collection, negotiation, persistenceCommunication, problem-solving, product knowledge
Work EnvironmentCall centers, debt collection agenciesRetail, call centers, corporate offices
CertificationsNone typically required, but collections training helpfulNone typically required

While both roles involve customer interaction, the Customer Service Collections Agent focuses on recovering overdue payments, often requiring negotiation skills. In contrast, the Customer Service Representative provides general support and assistance to customers. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

Customer Service Collections Agent jobs near you
Infographic showing various Customer Service Collections Agent job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Collections Agent (Hiring Immediately)

Wichita, KS

MCI Careers
Computer and Electronic Product Manufacturing • 1 - 5K employees
Learn more about MCI Careersexternal

$13.10 - $15.06/hr

Full-time

Re-posted 24 days ago

Key responsibilities

  • Use contact center technology and recovery strategies to reach out to open accounts and locate the right parties.

  • Negotiate payment terms with customers using empathy, tact, and professionalism to resolve open accounts.

  • Follow scripts, policies, and procedures, and attend training to stay updated on program knowledge, systems, and processes.

Job description

Overview

COLLECTIONS AGENT

Join our team and grow with us! We need collections agents to respectfully recover past due consumer accounts. In this role, you will complete our professional recovery agent training, then work to resolve open accounts with customers. You will be responsible for using negotiation methodologies, maintaining trustful customer relationships, and ensuring timely payments toward recovery goals.

If you believe you have a persuasive personality and enjoy helping people toward their financial goals, this is the career for you. We provide a professional environment, great pay structure, and plenty of new accounts! You provide the work ethic and professional attitude.

This is an experienced-level position that offers on the job paid training.  Compensation is commensurate with experience. Prior contact center experience, experience in customer service, tech support, sales, or back-office support is required. 

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.


Responsibilities

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

Do you strive for excellence and enjoy helping others? This position is responsible for reaching out to open accounts using the latest contact center technology and ethical recovery strategy. Improve relations with open accounts and promote brand awareness as you become a highly trained expert on products, technology, and business process. In addition to being the best in the business, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.  

Essential Duties

  • Utilize various contact technology and recovery strategies to locate right parties
  • Understand the customers situation and identify best means of payment plan
  • Negotiate payment terms with empathy, tact, and professionalism
  • Make outbound and receive inbound calls
  • Follow all required scripts, policies, and procedures
  • Respond effectively to common challenges to collection calls while discussing means of resolving open accounts
  • Meet monthly goals and perform other assigned duties
  • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
  • Adhere to all attendance and work schedule requirements 

Qualifications

WONDER IF YOU ARE A GOOD FIT? 

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused and self manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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