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Customer Service Collections Agent Jobs (NOW HIRING)

Radius Global Solutions LLC

Collections Agent

Ramsey, NJ · On-site

$15 - $18/hr

The First Party Collections Agent will initiate the appropriate action to collect past due balances ... Previous collections, customer service, sales, or telemarketing experience required. * Regular ...

Alteva RCM

Collections Agent

Boca Raton, FL

$70K - $90K/yr

Summary The Collections Agent is responsible for supporting accounts receivable collection ... customer service. Responsibilities * Perform daily collection activities on assigned accounts.

Budget Rent a Car of Atlanta

Be Seen First

Collections Agent

Atlanta, GA · On-site

$44K - $60K/yr

Admin Office - Marietta, GA Budget Rent a Car is seeking a Collections Agent to manage the recovery ... Communicate with customers, other parties, attorneys, and others involved in the collection process

Alteva RCM

Collections Agent

Boca Raton, FL · On-site

$70K - $90K/yr

Summary The Collections Agent is responsible for supporting accounts receivable collection ... customer service. Responsibilities * Perform daily collection activities on assigned accounts.

Action Credit

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Customer Service Collections

Mcallen, TX · On-site

$14 - $15/hr

In this essential role, you will provide exceptional customer service while handling cash transactions and payment collections with accuracy and professionalism. Reporting directly to the Store ...

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Customer Service Collections Agent information

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How much do customer service collections agent jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for customer service collections agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Collections Agent vs Customer Service Representative?

AspectCustomer Service Collections AgentCustomer Service Representative
Primary RoleCollect overdue payments and manage delinquent accountsAssist customers with inquiries, product info, and support
Required SkillsDebt collection, negotiation, persistenceCommunication, problem-solving, product knowledge
Work EnvironmentCall centers, debt collection agenciesRetail, call centers, corporate offices
CertificationsNone typically required, but collections training helpfulNone typically required

While both roles involve customer interaction, the Customer Service Collections Agent focuses on recovering overdue payments, often requiring negotiation skills. In contrast, the Customer Service Representative provides general support and assistance to customers. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What cities are hiring for Customer Service Collections Agent jobs?

Cities with the most Customer Service Collections Agent job openings:

What states have the most Customer Service Collections Agent jobs?

States with the most job openings for Customer Service Collections Agent jobs include:

What are popular job titles related to Customer Service Collections Agent jobs?

For Customer Service Collections Agent jobs, the most frequently searched job titles are:

Customer Service Collections Agent jobs near you
Infographic showing various Customer Service Collections Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Customer Service/Collections Agent

Greenville, NC • On-site

CornerStone Staffing
See more jobs at CornerStone Staffingexternal

$15/hr

Full-time

Posted 13 days ago

Job description

CornerStone Staffing is seeking Customer Service/Collections Agents with a great team work ethic and with experience in fast paced environment.

If you have this experience we have the right job for you!

Call Center / Collections Agent

Location: Winterville, NC | Onsite

Start Date: October 2026


COMPENSATION & SCHEDULE

• $15.00/hourly (increases to $22/hour once you are hired on)

• Flexible for any 8 hour shift, Monday–Sunday, 8:00am–8:00pm with mandatory overtime

• EOM schedule: Bell to Bell (8:00am–8:00pm with two 1-hour lunches)

• Sunday Dialer: 1–2 per quarter, with potential for additional shifts based on month-end

• Holiday availability required for temporary staff

ROLE IMPACT: This role is critical to maintaining financial stability by collecting delinquent accounts in a timely and professional manner. Success is defined by meeting established call quotas, resolution metrics, and maintaining compliance with standardized collection procedures.


KEY RESPONSIBILITIES

• Follow established procedures to collect delinquent accounts with professionalism

• Achieve metrics including call volume, contact percentage, and promises kept

• Negotiate repayment plans based on client capability and intent

• Maintain accurate and professional documentation in the collection system

• Collaborate with supervisors to escalate high-risk accounts for possible repossession or foreclosure


MINIMUM QUALIFICATIONS

•3 years of customer service experience — Required

• High School Diploma or equivalent (GED) — Required

• Stable work history with at least 1 year in all previous roles

• 1+ year of call center experience — Preferred


CORE TOOLS & SYSTEMS

• Microsoft Office Suite (Outlook, Word, Excel)

• Collection management systems

• Telephony/dialer systems


PREFERRED SKILLS

• Bilingual proficiency — Highly preferred

• Strong verbal and written communication

• Sound decision-making and time management

• Team collaboration in high-pressure environments


COMPLIANCE REQUIREMENTS

• Must pass criminal background check and fingerprinting

• Provide two verifiable employment references

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy