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Customer Service Chat Support Jobs in Indiana (NOW HIRING)

OnBoard

Customer Support Specialist I

Indianapolis, IN

$17.25 - $23.25/hr

The position supports customers through email, chat, phone, web, and meeting tools while meeting service level expectations. Current support coverage is primarily aligned to U.S. business hours ...

ASA Electronics

Customer Service Call Center Agent

Elkhart, IN · On-site

$15 - $19.25/hr

Respond to technical support requests via phone, email, chat, or ticketing system * Diagnose and ... Excellent communication and customer service skills * Ability to explain technical concepts to non ...

BCForward

CSR/Customer Service

Indianapolis, IN · On-site

$16 - $17/hr

Customer Service Representative - Recall & Claims Support (Remote After Training) Important Training & Work Arrangement Information * The first 3 days of employment require onsite attendance for ...

New

Carrington

Customer Service Specialist, I

Westfield, IN · On-site

$22/hr

... supporting departments. * Track, follow-up and complete customer call backs to ensure inquiry ... Carrington does not do interviews or make offers via text or chat. Carrington is an equal ...

Sharecare

Lead Customer Service Rep

Indianapolis, IN · On-site

Researching, responding, and providing a resolution, within the appropriate timeframe, to member inquiries submitted via phone, chat, email, or fax.?? * Provide support for the customer service team ...

dbi

Customer Service

Greenwood, IN · On-site

$15.25 - $20.75/hr

The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional ...

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Showing results 41-60

All JobsCustomer Service Chat Support JobsCustomer Service Chat Support Jobs in Indiana

Customer Service Chat Support information

See Indiana salary details

$11

$18

$26

How much do customer service chat support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer service chat support in Indiana is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $19.90 per hour, depending on experience, location, and employer.

What are the most common challenges faced by customer service chat support representatives and how can they overcome them?

Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.

What is the difference between Customer Service Chat Support vs Customer Service Representative?

AspectCustomer Service Chat SupportCustomer Service Representative
Work EnvironmentOnline chat platforms, remote workIn-person, call centers, or remote
Required SkillsWritten communication, typing speed, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training
Industry UsageRetail, tech, e-commerce, telecomRetail, banking, telecom, hospitality

Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.

What are the key skills and qualifications needed to thrive as a customer service chat support representative?

To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.

How much does a customer service chat support agent make?

Customer service chat support agents typically earn an average hourly wage ranging from $12 to $20, depending on experience, location, and the company. Salaries can also include benefits such as flexible schedules and remote work options, with some roles offering performance-based bonuses.

How do you become a customer service chat support agent?

To become a customer service chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer support software. Some employers may prefer prior experience in customer service or related fields, and training is often provided on the job to familiarize agents with company policies and tools.

What is customer service chat support?

Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.
What are popular job titles related to Customer Service Chat Support jobs in Indiana? For Customer Service Chat Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Service Chat Support jobs in Indiana look for? The top searched job categories for Customer Service Chat Support jobs in Indiana are:
Customer Service Chat Support jobs near you
Infographic showing various Customer Service Chat Support job openings in Indiana as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $37,992 per year, or $18.3 per hour.

Customer Support Specialist I

OnBoard

Indianapolis, IN

$17.25 - $23.25/hr

Full-time

Re-posted 14 days ago

Job description

Customer Support Specialist I 

Function: Customer Experience 
Reports to: Director, Customer Support 
Reviewed: 05.2026

Location: Hybrid - Downtown - Indianapolis 

Position Summary: 

The Customer Support Specialist I provides tier one support for OnBoard, Govenda, ES and related products for both customers and internal employees. This role is responsible for troubleshooting software and technical issues, resolving customer problems using our platforms, delivering an excellent customer experience, and becoming a subject matter expert on supported products. The position supports customers through email, chat, phone, web, and meeting tools while meeting service level expectations. 

Current support coverage is primarily aligned to U.S. business hours, based on operational needs. Team members must be available to work assigned schedules and participate in rotating on-call coverage for after-hours and weekend support.

Key Responsibilities: 

  • Resolve customer issues, answer customer questions, and provide product support for OnBoard, Govenda, and related platforms through ticketing systems, email, chat, phone, and virtual meetings.  
  • Troubleshoot software, configuration, access, and technical issues for customers.  
  • Prioritize support cases and provide timely customer updates on status, progress, and resolution.  
  • Meet first response and service level expectations.  
  • Escalate complex issues with clear documentation including problem statement, steps to reproduce, and environment details. 
  • Assist customers with product navigation, features, workflows, and best practices.  
  • Create and maintain internal and customer-facing knowledge articles.  
  • Identify recurring issues, customer pain points, and training opportunities.  
  • Partner with Customer Success Managers and internal teams to support customer outcomes.  
  • Use AI tools responsibly to improve productivity, research, ticket quality, and customer experience.  
  • Participate in quarterly trend reviews and continuous improvement initiatives.  
  • Protect customer data and follow company security policies.  

Skills and Experience Needed: 

  • Minimum 3+ years of experience in customer support, technical support, SaaS support, or related customer-facing roles.  
  • Minimum 2+ years of experience using ticketing platforms such as Zendesk, ServiceNow, BMC Helix, Freshdesk, or similar case management tools.  
  • Strong customer service mindset with passion for helping customers succeed.  
  • Experience collaborating with Product, Engineering, QA, and Customer Success teams.  
  • Basic knowledge of APIs, SSO, browser troubleshooting, HAR files, and browser logs preferred.  
  • Familiarity with monitoring tools such as Datadog, Grafana, or Prometheus preferred.  
  • Strong technical documentation and writing skills.  
  • Ability to de-escalate customer concerns and remain calm under pressure.  
  • AI fluency with experience using generative AI tools such as ChatGPT, Claude, Gemini, or similar platforms to improve productivity, research, and communication quality preferred.  

Competencies: 

Accountability 

Adaptability 

AI Curiosity / Innovation 

Applied Learning 

Business Acumen 

Collaboration 

Customer Focus 

Dealing w/Ambiguity 

Decision Making 

Driving for Results 

Initiating Action 

Planning & Organizing 

Technical/Professional Knowledge/Skills 

Apply